Methods and systems of obtaining consumer reviews
First Claim
Patent Images
1. A method of requesting a review of an item, the method comprising:
- receiving over a network at a first date a customer order for an item purchased from an electronic catalog;
estimating by what date the customer will have at least initially evaluated the item based at least in part on the item-type;
determining whether the estimated date has occurred and/or whether an event that indicates that the customer is to be provided with another item has occurred;
electronically transmitting to the customer a message requesting the customer to provide a review of the item at least partly in response to one or more of the following;
the occurrence of the estimated date, wherein the message is transmitted on or after the estimated date, and wherein the estimated date is after the first date and the message is transmitted to the customer only subsequent to the first date to provide the customer with time to at least initially evaluate the item;
an event that indicates that the customer is to be provided with another item, wherein the message may be sent prior to the estimated date;
receiving the customer review electronically; and
using the received review to generate, via at least one computer system configured to perform collaborative filtering, a personalized recommendation using a collaborative filtering process.
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Abstract
One embodiment of the present invention is a system and method of encouraging customers to review purchased items. Customers are provided with review requests a predetermined amount of time after the customer has purchased an item or had the item delivered. The predetermined amount of time is related to an estimated time it will take the customer to evaluate the item. The reviews may include textual reviews that are presented to other customers and/or item ratings that are used to generate personal recommendations.
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Citations
69 Claims
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1. A method of requesting a review of an item, the method comprising:
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receiving over a network at a first date a customer order for an item purchased from an electronic catalog; estimating by what date the customer will have at least initially evaluated the item based at least in part on the item-type; determining whether the estimated date has occurred and/or whether an event that indicates that the customer is to be provided with another item has occurred; electronically transmitting to the customer a message requesting the customer to provide a review of the item at least partly in response to one or more of the following; the occurrence of the estimated date, wherein the message is transmitted on or after the estimated date, and wherein the estimated date is after the first date and the message is transmitted to the customer only subsequent to the first date to provide the customer with time to at least initially evaluate the item; an event that indicates that the customer is to be provided with another item, wherein the message may be sent prior to the estimated date; receiving the customer review electronically; and using the received review to generate, via at least one computer system configured to perform collaborative filtering, a personalized recommendation using a collaborative filtering process.
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2. A method of obtaining and utilizing user reviews of items, comprising:
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detecting selection by a user of an item represented in an interactive catalog; at a first date, directing the selected item to be provided to the user; estimating when the user will have at least initially evaluated the item based at least in part on the item type; determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred; electronically transmitting to the user a request that the user provide a review of the item based at least in part on one or more of the following; the date associated with the estimate, wherein the request is transmitted to the user only subsequent to the first date in accordance with the estimate; the occurrence of an event that indicates that the user is to be provided with another item, wherein the request may be sent prior to the date associated with the estimate; receiving a review of the item from the user; programmatically generating personalized recommendations of additional items for the user, taking into consideration said review of the item and using collaborative filtering; and providing the personalized recommendations to the user. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method of requesting a review of digital content, the method comprising:
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receiving over a network a first order from a user for an item, wherein the item includes a first digital content; estimating when the user will have at least initially evaluated the item based at least in part on the item type; determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred; causing a review request for the first digital content to be automatically provided over the network to the user based at least in part on one or more of the following; the date associated with the estimate, wherein the request is transmitted to the user only after the first digital content has been provided to the user in accordance with the estimate; the occurrence of an event that indicates that the user is to be provided with another item, wherein the review request may be sent prior to the date associated with the estimate; receiving the review of the first digital content electronically; and using the received review to programmatically generate a personalized recommendation using collaborative filtering. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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38. A method of requesting a review of a video, the method comprising:
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receiving over a network a first order from a user for a first item, wherein the first item is a first video; estimating when the user will have at least initially evaluated the item based at least in part on the item type; and determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred; causing a review request for the first video to be automatically provided over the network to the user based at least in part on one or more of the following; the estimate, wherein the review request for the first video is provided to the user only subsequent to the first video being provided to the user and no earlier then the date associated with the estimate; the occurrence of an event that indicates that the user is to be provided with another item; receiving a review of the first video from the user via the network; and generating personalized recommendations for the user using a computer, said personalized recommendations based at least in-part on the review and on collaborative filtering. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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51. A method of requesting users to provide reviews of items, the method comprising:
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receiving over a network an indication that an order was placed by a first user, wherein the order is for an item from an online catalog; estimating when the first user will have at least initially evaluated the item based at least in part on the item type; determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the first user is to be provided with another item has occurred; causing the initiation of a transmission of a message requesting the first user to provide a review of the item based at least in part on one or more of the following; the date associated with the estimate, wherein the message is transmitted to the first user only after the first user has received the item and no earlier then the estimate of when the user will have at least initially evaluated the item; the occurrence of an event that indicates that the first user is to be provided with another item; receiving over the network the review from the first user; and causing personalized recommendations for items similar to the reviewed item to be provided, wherein the personalized recommendations are based at least in part on the first user'"'"'s review and on collaborative filtering. - View Dependent Claims (52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69)
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Specification