Methods and systems of obtaining consumer reviews

• US 7,552,068 B1
• Filed: 09/06/2005
• Issued: 06/23/2009
• Est. Priority Date: 03/02/2000
• Status: Expired due to Fees

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Brinkerhoff, Richard
• Primary Examiner(s): BOYCE, ANDRE D
• Application Number:
  US11/220,277
• Time in Patent Office: 1,386 Days
• Field of Search: 705/10
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0234 Rebates after completed purchase
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user

Abstract

One embodiment of the present invention is a system and method of encouraging customers to review purchased items. Customers are provided with review requests a predetermined amount of time after the customer has purchased an item or had the item delivered. The predetermined amount of time is related to an estimated time it will take the customer to evaluate the item. The reviews may include textual reviews that are presented to other customers and/or item ratings that are used to generate personal recommendations.

Claims

1. A method of requesting a review of an item, the method comprising:

receiving over a network at a first date a customer order for an item purchased from an electronic catalog;

estimating by what date the customer will have at least initially evaluated the item based at least in part on the item-type;

determining whether the estimated date has occurred and/or whether an event that indicates that the customer is to be provided with another item has occurred;

electronically transmitting to the customer a message requesting the customer to provide a review of the item at least partly in response to one or more of the following;

the occurrence of the estimated date, wherein the message is transmitted on or after the estimated date, and wherein the estimated date is after the first date and the message is transmitted to the customer only subsequent to the first date to provide the customer with time to at least initially evaluate the item;

an event that indicates that the customer is to be provided with another item, wherein the message may be sent prior to the estimated date;

receiving the customer review electronically; and

using the received review to generate, via at least one computer system configured to perform collaborative filtering, a personalized recommendation using a collaborative filtering process.

2. A method of obtaining and utilizing user reviews of items, comprising:

detecting selection by a user of an item represented in an interactive catalog;

at a first date, directing the selected item to be provided to the user;

estimating when the user will have at least initially evaluated the item based at least in part on the item type;

determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred;

electronically transmitting to the user a request that the user provide a review of the item based at least in part on one or more of the following;

the date associated with the estimate, wherein the request is transmitted to the user only subsequent to the first date in accordance with the estimate;

the occurrence of an event that indicates that the user is to be provided with another item, wherein the request may be sent prior to the date associated with the estimate;

receiving a review of the item from the user;

programmatically generating personalized recommendations of additional items for the user, taking into consideration said review of the item and using collaborative filtering; and

providing the personalized recommendations to the user.

3. The method of claim 2, the method further comprising at least partly in response to an event which evidences a second user has received and evaluated a second item, causing a message to be transmitted to the second user requesting a review of the second item, wherein the event is the placement of an order for a third item.

4. The method as defined in claim 2, the method further comprising at least partly in response to an event which evidences a second user has received and evaluated a second item, causing a message to be transmitted to the second user requesting the user to at least review the second item, wherein the event indicates that the second user is to be provided with a third item.

5. The method as defined in claim 2, wherein the review includes an assigned rating having a numerical value.

6. The method as defined in claim 2, wherein the review includes an assigned star rating.

7. The method of claim 2, wherein the item is a digital item that is delivered to the user via electronic transmission.

8. The method of claim 2, wherein the item is selected by the user to rent.

9. The method of claim 2, wherein the item is a DVD that is shipped to the user.

10. The method of claim 2, further comprising posting the review for viewing by others via the interactive catalog.

11. The method of claim 2, wherein the review includes a textual review comprising a plurality of words provided by the user.

12. The method of claim 2, further comprising transmitting the review over the network to a recipient, in association with an indication that the review comes from the user.

13. The method as defined in claim 2, further comprising:

offering the user a reward in exchange for providing a review;

determining if the review satisfies a first condition; and

providing the reward if the review satisfies a first condition, wherein the reward is not provided if the review does not satisfy the first condition.

14. The method as defined in claim 2, wherein the review request is automatically provided via e-mail.

15. The method as defined in claim 2, wherein the review request is automatically provided via e-mail, the e-mail including a link to a review form.

16. The method as defined in claim 2, further comprising requesting the user to review a seller of the item.

17. The method as defined in claim 2, further comprising:

receiving an indication from the user that the review is to be provided to a specified recipient; and

providing the review to the specified recipient.

18. The method as defined in claim 17, wherein the recipient is another user of the interactive catalog.

19. A computer-readable medium comprising instructions executable to direct a computing system to perform the method of claim 2.

20. A method of requesting a review of digital content, the method comprising:

receiving over a network a first order from a user for an item, wherein the item includes a first digital content;

estimating when the user will have at least initially evaluated the item based at least in part on the item type;

determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred;

causing a review request for the first digital content to be automatically provided over the network to the user based at least in part on one or more of the following;

the date associated with the estimate, wherein the request is transmitted to the user only after the first digital content has been provided to the user in accordance with the estimate;

the occurrence of an event that indicates that the user is to be provided with another item, wherein the review request may be sent prior to the date associated with the estimate;

receiving the review of the first digital content electronically; and

using the received review to programmatically generate a personalized recommendation using collaborative filtering.

21. The method as defined in claim 20, the method further comprising, at least partly in response to an event which evidences a second user has received and evaluated a second item, causing a message to be transmitted to the second user requesting a review of the second item.

22. The method as defined in claim 20, further comprising receiving from the user an order for a second digital content.

23. The method as defined in claim 22, wherein the review includes an assigned rating having a numerical value.

24. The method as defined in claim 20, wherein the review assigns a first number of stars.

25. The method as defined in claim 20, wherein the review is a numerical rating.

26. The method of claim 20, wherein the review includes a textual review comprising a plurality of words provided by the user.

27. The method of claim 20, further comprising transmitting the review over the network to a second user in association with an identifier associated with the user.

28. The method as defined in claim 20, further comprising:

offering the user a reward in exchange for providing a review;

determining if the review satisfies a first condition; and

providing the reward if the review satisfies a first condition, wherein the reward is not provided if the review does not satisfy the first condition.

29. The method as defined in claim 20, wherein the review request is automatically provided via e-mail, the e-mail including a link to a review form.

30. The method as defined in claim 20, further comprising requesting the user to review a seller of the item.

31. The method as defined in claim 20, further comprising:

receiving an indication from the user that the review is to be provided to a specified second user; and

providing the review to the specified second user.

32. The method as defined in claim 20, wherein the first digital content is in the form of a digital publication.

33. The method as defined in claim 20, wherein the first digital content is in the form of a DVD.

34. The method as defined in claim 20, wherein the first digital content is in the form of software.

35. The method as defined in claim 20, wherein the first digital content is downloadable.

36. A computer-readable medium comprising instructions executable to direct a computing system to perform the method of claim 20.

37. The method as defined in claim 20, wherein the first digital content is rented.

38. A method of requesting a review of a video, the method comprising:

receiving over a network a first order from a user for a first item, wherein the first item is a first video;

estimating when the user will have at least initially evaluated the item based at least in part on the item type; and

determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the user is to be provided with another item has occurred;

causing a review request for the first video to be automatically provided over the network to the user based at least in part on one or more of the following;

the estimate, wherein the review request for the first video is provided to the user only subsequent to the first video being provided to the user and no earlier then the date associated with the estimate;

the occurrence of an event that indicates that the user is to be provided with another item;

receiving a review of the first video from the user via the network; and

generating personalized recommendations for the user using a computer, said personalized recommendations based at least in-part on the review and on collaborative filtering.

39. The method as defined in claim 38, the method further comprising, at least partly in response to an event which evidences a second user has received and evaluated a second item, causing a message to be transmitted to the second user requesting a review of the second item.

40. The method as defined in claim 38, further comprising receiving from the user an order for a second video.

41. The method as defined in claim 38, wherein the review includes an assigned rating having a numerical value.

42. The method as defined in claim 38, wherein the review assigns a first number of stars.

43. The method as defined in claim 38, wherein the review is a numerical rating.

44. The method of claim 38, wherein the review includes a textual review comprising a plurality of words provided by the user.

45. The method of claim 38, further comprising transmitting the review over the network to a second user in association with an identifier associated with the user.

46. The method as defined in claim 38, further comprising:

offering the user a reward in exchange for providing a review;

determining if the review satisfies a first condition; and

providing the reward if the review satisfies a first condition, wherein the reward is not provided if the review does not satisfy the first condition.

47. The method as defined in claim 38, wherein the review request is automatically provided via e-mail, the e-mail including a link to a review form.

48. The method as defined in claim 38, further comprising requesting the user to review a seller of the first item.

49. The method as defined in claim 38, further comprising:

receiving an indication from the user that the review is to be provided to a specified second user; and

providing the review to the specified second user.

50. A computer-readable medium comprising instructions executable to direct a computing system to perform the method of claim 38.

51. A method of requesting users to provide reviews of items, the method comprising:

receiving over a network an indication that an order was placed by a first user, wherein the order is for an item from an online catalog;

estimating when the first user will have at least initially evaluated the item based at least in part on the item type;

determining whether a date associated with the estimate has occurred and/or whether an event that indicates that the first user is to be provided with another item has occurred;

causing the initiation of a transmission of a message requesting the first user to provide a review of the item based at least in part on one or more of the following;

the date associated with the estimate, wherein the message is transmitted to the first user only after the first user has received the item and no earlier then the estimate of when the user will have at least initially evaluated the item;

the occurrence of an event that indicates that the first user is to be provided with another item;

receiving over the network the review from the first user; and

causing personalized recommendations for items similar to the reviewed item to be provided, wherein the personalized recommendations are based at least in part on the first user'"'"'s review and on collaborative filtering.

52. The method as defined in claim 51, wherein the order is received by a merchant associated with the online catalog.

53. The method as defined in claim 51, wherein a merchant associated with the online catalog transmits the message requesting the first user to provide a review of the item.

54. The method as defined in claim 51, the method further comprising, at least partly in response to an event which evidences a second user has received and evaluated a second item, causing a message to be transmitted to the second user requesting a review of the second item.

55. The method as defined in claim 51, wherein the review includes an assigned rating having a numerical value.

56. The method as defined in claim 51, wherein the review assigns a first number of stars.

57. The method as defined in claim 51, wherein the review consists of a first number of stars.

58. The method as defined in claim 51, wherein the review consists of a numerical rating.

59. The method of claim 51, wherein the review includes a textual review comprising a plurality of words provided by the first user.

60. The method of claim 51, further comprising transmitting the review over the network to a second user, wherein the review comprises a plurality of words provided by the first user, and an indication is provided to the second user that the textual review comes from the first user.

61. The method as defined in claim 51, further comprising:

offering the first user a reward in exchange for providing a review;

determining if the review satisfies a first condition; and

providing the reward if the review satisfies a first condition, wherein the reward is not provided if the review does not satisfy the first condition.

62. The method as defined in claim 51, wherein the review request is automatically provided via e-mail.

63. The method as defined in claim 51, further comprising requesting the first user to review a seller of the item.

64. The method as defined in claim 51, further comprising:

receiving an indication from the first user that the review is to be provided to a specified second user; and

providing the review to the specified second user.

65. The method as defined in claim 51, wherein the reviewed item is a DVD.

66. The method as defined in claim 51, wherein the reviewed item is a downloaded item.

67. The method as defined in claim 51, wherein the reviewed item is a digital publication.

68. The method as defined in claim 51, wherein the reviewed item is rented.

69. A computer-readable medium comprising instructions executable to direct a computing system to perform the method of claim 51.