System for communicating with a server through a mobile communication device

• US 7,552,221 B2
• Filed: 10/15/2004
• Issued: 06/23/2009
• Est. Priority Date: 10/15/2003
• Status: Active Grant

• Current Assignee: Harman Becker Automotive Systems GmbH (Samsung Electronics Co. Ltd.)
• Original Assignee: Harman Becker Automotive Systems GmbH (Samsung Electronics Co. Ltd.)
• Inventors: Hennecke, Marcus
• Primary Examiner(s): LAZARO, DAVID R
• Application Number:
  US10/966,788
• Publication Number:
  US 20050144255A1
• Time in Patent Office: 1,712 Days
• Field of Search: 709/203, 709/217, 709/219, 709/228, 455/556.2, 715/747, 704/2, 704/7, 704/277, 379 8805- 8806
• US Class Current: 709/228
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2203/553 Data upload
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/0036 where the data service is an information service

Abstract

Disclosed are systems and methods for providing information from a server via a mobile communication device. One implementation of a method includes the acts of automatically determining a preferred language of the mobile communication device by the server, and providing information in a preferred language for the mobile communication device by the server.

Claims

1. A method for providing information by a server via a mobile communication device comprising:

(a) receiving a call over a cellular network to establish a connection between the mobile communication device and the server;

(b) receiving preferred language information automatically from the mobile communication device over the cellular network, where the preferred language information comprises at least two preferred languages, each of which includes an assigned priority,

(c) requesting, by the server, the preferred language information from the mobile communication device when the preferred language information is not provided automatically from the mobile communication device,

(d) receiving the preferred language information from language settings of the mobile communication device in response to the request by the server, where the language settings include a language for operation of the mobile communication device;

(e) determining the at least two preferred languages from the preferred language information and ranking the at least two preferred languages according to the assigned priority,

(f) determining, by the server, a preferred language of the mobile communication device based on the ranking of the at least two preferred languages, and

(g) providing the information by the server in the preferred language for the mobile communication device.

2. The method according to claim 1, where the preferred language is selected from the at least two preferred languages based on the ranking.

3. The method according to claim 1, where the providing information comprises using translation means for more than one language, and where each translation means has an assigned performance value, and the preferred languages are ranked based on the performance values.

4. The method according to claim 1, where the providing information comprises providing a dialog script for the mobile communication device by the server for performing a dialog between the mobile communication device and a user, and running the dialog script on the mobile communication device.

5. The method according to claim 4, where the providing the dialog script comprises the server selecting a dialog script for the preferred language.

6. The method according to claim 1, where the providing information comprises activating one or more of:

a translation means of the server or a translation means of the mobile communication device for the preferred language.

7. The method according to claim 6, where activating a translation means is performed if no dialog script for the preferred language can be selected.

8. The method according to claim 1, where the providing information comprises selecting a human operator for the preferred language based on a performance value associated with the human operator.

9. The method according to claim 1, where the providing information comprises running a dialog script on the server for performing a dialog between the server and a user.

10. The method according to claim 9, where the running a dialog script on the server is initiated by the mobile communication device through a dialog script request.

11. A method for receiving information by a mobile communication device from a server, comprising:

receiving a call over a cellular network to establish a connection between the mobile communication device and the server;

providing an automatic transmission of preferred language information from the mobile communication device to the server over the cellular network, where the preferred language information comprises at least two preferred languages;

receiving a request for the preferred language information from the server when the preferred language information is not automatically transmitted from the mobile communication device;

determining at least one preferred language based on the preferred language information from the mobile communication device, where the preferred language information includes a language for operation of the mobile communication device;

selecting a dialog script that corresponds with the at least one preferred language, where the selected dialog script is translated into the at least one preferred language when the available dialog scripts do not correspond with the at least one preferred language; and

initiating the selected dialog script in the at least one preferred language from the server with the mobile communication device.

12. The method according to claim 11, where the automatically transmitting is performed upon request of the server.

13. The method according to claim 11, further comprising transmitting the language settings of the mobile communication device.

14. The method according to claim 11, further comprising receiving a dialog script for performing a dialog between the mobile communication device and a user from the server, and running the dialog script on the mobile communication device.

15. The method according to claim 11, further comprising running a dialog script on the server for performing a dialog between the server and a user.

16. The method according to claim 11, further comprising activating a translation means of the mobile communication device for the preferred language.

17. A method according to claim 11, further comprising transmitting the language settings of a speech recognition module of the mobile communication device.

18. The method of claim 11, further comprising transmitting a list of translation means with the preferred language information from the mobile communication device to the server.

19. The method of claim 11, further comprising transmitting language settings of a character input recognition module of the mobile communication device.

20. A computer program product, comprising one or more computer readable media having computer-executable instructions for providing information by a server via a mobile communication device, where the instructions include:

(a) instructions for making a call over a cellular network to establish a connection between the mobile communication device and the server;

(b) instructions for receiving preferred language information automatically from the mobile communication device over the cellular network, where the preferred language information comprises at least two preferred languages,

(c) instructions for requesting, by the server, preferred language information from the mobile communication device when the preferred language information is not provided automatically from the mobile communication device,

(d) instructions for receiving preferred language information from language settings of the mobile communication device and from a speech recognition module of the mobile communication device,

(e) instructions for determining a preferred language from the preferred language information, where the preferred language information includes a first language from the language settings and a second language from the speech recognition module and ranking the first and second languages according to a predetermined criterion to select the preferred language,

(f) instructions for determining, by the server, the preferred language of the mobile communication device based on the ranking of the first and second languages, and

(g) instructions for providing the information by the server in the preferred language for the mobile communication device.

21. A method for providing information by a server via a mobile communication device, comprising:

(a) instructions for receiving a call over a cellular network to establish a connection between the mobile communication device and the server;

(b) receiving preferred language information automatically from the mobile communication device over the cellular network, where the preferred language information comprises at least two preferred languages,

(c) requesting, by the server, preferred language information from the mobile communication device when the preferred language information is not received automatically from the mobile communication device,

(d) receiving preferred language information from language settings of the mobile communication device, where the language settings include a language for operation of the mobile communication device,

(e) determining the at least two preferred languages from the preferred language information and ranking the at least two preferred languages according to a predetermined criterion,

(f) automatically determining, by the server, a preferred language of the mobile communication device based on the ranking of the at least two preferred languages, and

(g) providing the information by the server in the preferred language for the mobile communication device,

where the providing information comprises using a translation means for more than one language, and where the translation means for each of the more than one languages has an assigned performance value, and the preferred languages are ranked based on a weighted function of the performance values and the ranking of the at least two preferred languages.