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Monitoring service personnel

  • US 7,558,382 B2
  • Filed: 11/30/2005
  • Issued: 07/07/2009
  • Est. Priority Date: 11/30/2005
  • Status: Expired due to Fees
First Claim
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1. A method for monitoring interaction between individuals engaged in a communication session embodied in interactive data transmitted between the individuals by way of a communication network, the method comprising:

  • receiving the interactive data during transmission between the communication network and a communication device used by a first individual to participate in the communication session, wherein the interactive data is in the form of a plurality of data packets, wherein each data packet comprises a payload region storing a portion of the interactive data;

    creating a plurality of segments of the interactive data by grouping together portions of the interactive data embodied in the payload region of a predetermined number of contiguously received data packets, wherein the predetermined number corresponds to a predetermined length of time;

    capturing an activity data embodying actions by the first individual during the communication session;

    creating a plurality of segments of the activity data according to the predetermined length of time; and

    associating the plurality of segments of the interactive data with the plurality of segments of the activity data based on a common time reference thereby substantially synchronizing the interactive data and the activity data for subsequent playback.

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