Transcription application infrastructure and methodology
First Claim
1. A method for capturing and transcribing information from a voice file, said method comprising:
- providing instructions from a Web server to a first remote device via the Internet, wherein said instructions are for implementing a user interface according to user preferences, said user interface comprising an audible message that is accessed via a speech portal to guide a user through a process for transmitting a voice file for transcription;
receiving at said Web server via the Internet a voice file from said first remote device from said user, said voice file comprising digitized data representing a recorded message that is recorded using said speech portal;
sending said voice file from said Web server to a remote transcription service provider via the Internet;
receiving at said Web server via the Internet a transcript file from said remote transcription provider, said transcript file comprising a transcribed version of said recorded message;
generating a statistical metric at the Web server at least partially as a function of a level of performance of said remote transcription provider relating to transcribing said recorded message into said transcript file; and
managing a transcription workload of said remote transcription provider as a function of said statistical metric.
17 Assignments
0 Petitions
Accused Products
Abstract
A method and system for capturing and transcribing dictated information and for delivering the transcribed information to an end user. A voice file containing a digital recording of the dictated information is received via the Internet from a remote device. The voice file is forwarded via the Internet to a remote transcription service provider. The transcribed information is received from the transcription service provider and in turn delivered to, for example, a facsimile machine, a text server and/or printer, a computer system or Web browser. The need for expensive dictation equipment is reduced or eliminated. In addition, the system can be readily scaled up to accommodate more users without a commensurate increase in costs.
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Citations
27 Claims
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1. A method for capturing and transcribing information from a voice file, said method comprising:
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providing instructions from a Web server to a first remote device via the Internet, wherein said instructions are for implementing a user interface according to user preferences, said user interface comprising an audible message that is accessed via a speech portal to guide a user through a process for transmitting a voice file for transcription; receiving at said Web server via the Internet a voice file from said first remote device from said user, said voice file comprising digitized data representing a recorded message that is recorded using said speech portal; sending said voice file from said Web server to a remote transcription service provider via the Internet; receiving at said Web server via the Internet a transcript file from said remote transcription provider, said transcript file comprising a transcribed version of said recorded message; generating a statistical metric at the Web server at least partially as a function of a level of performance of said remote transcription provider relating to transcribing said recorded message into said transcript file; and managing a transcription workload of said remote transcription provider as a function of said statistical metric. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer system comprising:
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a bus; a memory unit coupled to said bus; and a processor coupled to said bus, said processor for executing a method for capturing and transcribing information from a voice file, said method comprising; providing instructions to a first remote device via the Internet, wherein said instructions are for implementing a user interface according to user preferences; receiving via the Internet a voice file from said first remote device from a user, a voice file comprising digitized data representing a recorded message that is recorded using a speech portal; sending said voice file to a remote transcription service provider via the Internet; receiving via the Internet a transcript file from said remote transcription provider, said transcript file comprising a transcribed version of said recorded message; generating a statistical metric at least partially as a function of a level of performance of said remote transcription provider relating to transcribing said recorded message into said transcript file; and remotely managing a transcription workload of said remote transcription provider as a function of said statistical metric via the Internet. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer-usable medium having computer-readable program code embodied therein for causing a computer system to perform a method comprising:
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providing instructions to a first remote device via the Internet, wherein said instructions are for implementing a user-interface according to user preferences; receiving via the Internet a voice file from said first remote device from a user, a voice file comprising digitized data representing a recorded message that is recorded using a speech portal; sending said voice file to a remote transcription service provider via the Internet; receiving via the Internet a transcript file from said remote transcription provider, said transcript file comprising a transcribed version of said recorded message; generating a statistical metric at the Web server at least partially as a function of a level of performance of said remote transcription provider relating to transcribing said recorded message into said transcript file; and managing a transcription workload of said remote transcription provider as a function of said statistical metric. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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Specification