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Transcription application infrastructure and methodology

  • US 7,558,735 B1
  • Filed: 12/28/2000
  • Issued: 07/07/2009
  • Est. Priority Date: 12/28/2000
  • Status: Expired due to Fees
First Claim
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1. A method for capturing and transcribing information from a voice file, said method comprising:

  • providing instructions from a Web server to a first remote device via the Internet, wherein said instructions are for implementing a user interface according to user preferences, said user interface comprising an audible message that is accessed via a speech portal to guide a user through a process for transmitting a voice file for transcription;

    receiving at said Web server via the Internet a voice file from said first remote device from said user, said voice file comprising digitized data representing a recorded message that is recorded using said speech portal;

    sending said voice file from said Web server to a remote transcription service provider via the Internet;

    receiving at said Web server via the Internet a transcript file from said remote transcription provider, said transcript file comprising a transcribed version of said recorded message;

    generating a statistical metric at the Web server at least partially as a function of a level of performance of said remote transcription provider relating to transcribing said recorded message into said transcript file; and

    managing a transcription workload of said remote transcription provider as a function of said statistical metric.

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