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Method and system for call center screening

  • US 7,564,957 B1
  • Filed: 10/20/2000
  • Issued: 07/21/2009
  • Est. Priority Date: 10/20/2000
  • Status: Active Grant
First Claim
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1. A method for routing a call dialed using one of a plurality of numbers, the plurality of numbers comprising a first number associated with a first service, and a second number associated with the first service and a second service, the method comprising the steps of:

  • receiving data from a customer designating routing destinations for calls and storing the designated routing destinations in a database;

    receiving a call dialed using one of the plurality of numbers from a calling party, wherein the call includes a trigger number;

    determining whether the trigger number is associated with the first or second number;

    based on the determination that the trigger number is associated with the second number, requesting the calling party to select the first or second service;

    based on the determination that the trigger number is associated with the first number, requesting the calling party to select one of a plurality of related types of the first service; and

    routing the call to one of a plurality of service centers, based upon a response from the calling party to the request and the designated routing destinations indicated by the customer data.

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