System and method for accessing a messaging service using a short dialing sequence
First Claim
1. A system for enabling a user to access to a voicemail service comprising:
- a central office switch in communication with a customer premises equipment (CPE), the central office switch comprising;
a supplementary service processor operative to;
receive a sequence of characters from the CPE;
generate a query to a supplementary service database when the sequence of characters is a predetermined n-character messaging sequence, where n <
7, to determine whether the central office switch supports a supplementary service and to determine whether a user has access to a voicemail service based on a caller identifier; and
receive a call forwarding number from the supplementary service database if the central office supports the supplementary service and the user had access to the voicemail service;
wherein the central office switch is operative to connect the CPE with the voicemail service in response to receiving the call forwarding number.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method for providing easy access to messaging services in a telecommunications network having office switches that are used by different providers of telephone and messaging services. The system uses a supplementary services database to maintain customer records including whether the customer uses messaging services and whether the customer subscribes to a short dialing sequence service for access to the messaging services. The customer is connected to the central office switch, which analyzes the dialing sequences generated by the customer. When the customer attempts access to the messaging services, the customer dials a short dialing or message sequence, such as *XX. The central office switch triggers a query to the supplementary services database for a call forwarding number to the messaging service used by the customer when the selected short dialing sequence is recognized by the switch. When the central office switch receives the call forwarding number, the number is used to route the customer to the messaging service.
24 Citations
20 Claims
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1. A system for enabling a user to access to a voicemail service comprising:
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a central office switch in communication with a customer premises equipment (CPE), the central office switch comprising; a supplementary service processor operative to; receive a sequence of characters from the CPE; generate a query to a supplementary service database when the sequence of characters is a predetermined n-character messaging sequence, where n <
7, to determine whether the central office switch supports a supplementary service and to determine whether a user has access to a voicemail service based on a caller identifier; andreceive a call forwarding number from the supplementary service database if the central office supports the supplementary service and the user had access to the voicemail service; wherein the central office switch is operative to connect the CPE with the voicemail service in response to receiving the call forwarding number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-readable storage medium comprising a set of instructions for controlling a user'"'"'s access to a voicemail service, the set of instructions to direct a computer system to perform acts of:
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receiving an n-character messaging sequence transmitted from a customer premises equipment (CPE), where n<
7;determining whether a central office switch supports a supplementary service based on the n-character message sequence and a supplementary service database; determining whether the user has access to the voicemail service based on a caller identifier and the supplementary service database; and connecting the CPE to the voicemail service if the central office switch supports the supplementary service and the user has access to the voicemail service. - View Dependent Claims (12, 13, 14, 15)
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16. A computer-readable storage medium comprising a set of instructions for controlling a user'"'"'s access to a voicemail service, the set of instructions to direct a computer system to perform acts of:
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receiving, at a central office switch, an n-character messaging sequence selected by the user, where n<
7;generating a query to a supplementary service database in response to receiving the message sequence to determine whether the central office switch supports a supplementary service based on whether a service code is present in the n-digit message sequence and to determine whether the user has access to the voicemail service based on a caller identifier; receiving a call forwarding number if the central office supports the supplementary service and the user has access to the voicemail service; and connecting the OPE to the voicemail service using the call forwarding number. - View Dependent Claims (17, 18, 19, 20)
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Specification