Transmitting graphical representations
First Claim
1. A computer-implemented method for enabling a customer to confirm that a driver who offers the customer a ride is the correct driver, the method comprising causing a computer to execute instructions for:
- receiving a reservation requesting a ride;
assigning a driver to provide the ride;
retrieving, from a database, a photograph of the assigned driver; and
transmitting the photograph of the assigned driver to a customer to facilitate the customer'"'"'s ability to confirm that the assigned driver and the driver who picks up the customer are the same person.
2 Assignments
0 Petitions
Accused Products
Abstract
There are methods and apparatus, including computer program products, for service improvement techniques for a transportation service provider using mobile devices. In one aspect there is received user-entered data for at least one field present in a provided electronic form. The form includes a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. In another aspect, there is a graphical representation that is transmitted to a customer or a driver to facilitate execution of a reservation of a transportation service to be provided to the customer by the driver. In another aspect, there is a location range received from a wireless handheld device associated with a driver and data received from the driver indicative of a more accurate location within the location range.
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Citations
16 Claims
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1. A computer-implemented method for enabling a customer to confirm that a driver who offers the customer a ride is the correct driver, the method comprising causing a computer to execute instructions for:
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receiving a reservation requesting a ride; assigning a driver to provide the ride; retrieving, from a database, a photograph of the assigned driver; and transmitting the photograph of the assigned driver to a customer to facilitate the customer'"'"'s ability to confirm that the assigned driver and the driver who picks up the customer are the same person. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for enabling a customer to confirm that a driver who offers the customer a ride is the correct driver, the system comprising:
a computing device adapted to; receive a reservation requesting a ride; and assign a driver to provide the ride; retrieve, from a database, a photograph of the assigned driver; transmit the photograph of the assigned driver to a customer to assist the customer in confirming that the assigned driver and the driver who picks up the customer are the same person. - View Dependent Claims (15)
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16. A computer-readable medium having encoded thereon software for use on a computer for enabling a customer to confirm that a driver who offers the customer a ride is the correct driver, the software comprising instructions for:
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receiving a reservation requesting a ride at a particular time; assigning a driver to provide the ride; retrieving, from a database, a photograph of the assigned driver; and transmitting the photograph of the assigned driver to a customer to facilitate the customer'"'"'s ability to confirm that the assigned driver and the driver who picks up the customer are the same person.
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Specification