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Requesting, obtaining, and processing operational event feedback from customer data centers

  • US 7,571,150 B2
  • Filed: 04/15/2005
  • Issued: 08/04/2009
  • Est. Priority Date: 04/15/2005
  • Status: Active Grant
First Claim
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1. A computer-implemented vendor-feedback method to provide feedback to a vendor of components provided to customer data centers, the method comprising:

  • associating an anonymous and unique identifier with a given customer;

    utilizing an operations management system to provide a standardized environment for reporting on operational events that affect the analysis and resolution of an issue associated with a component, on a plurality of customer data centers and to track the total cost of ownership of the components, the total cost of ownership based at least in part upon a professional service fee; and

    enabling vendor personnel associated with the vendor to specify operational event data reports to obtain from the customer data centers, wherein the operational event data reports correspond to operational events of interest to the vendor personnel, and wherein the operational event data reports received from the customer data centers are stripped of any private data.

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