Single telephone number access to multiple communications services
First Claim
1. A method of providing telecommunications services via a service node, the method comprising:
- receiving a voicemail message from a voicemail system, the voicemail message being associated with a call that is transferred to the voicemail system from either a call processor within the service node or a switching system external to the service node;
prompting a caller associated with the voicemail for a call back number, wherein the call back number is attached to the voicemail message for automatic call back initiated by the subscriber;
generating textual information based on the received voicemail message; and
sending the textual information to a device specified by the subscriber of the telecommunication services.
10 Assignments
0 Petitions
Accused Products
Abstract
A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.
183 Citations
22 Claims
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1. A method of providing telecommunications services via a service node, the method comprising:
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receiving a voicemail message from a voicemail system, the voicemail message being associated with a call that is transferred to the voicemail system from either a call processor within the service node or a switching system external to the service node; prompting a caller associated with the voicemail for a call back number, wherein the call back number is attached to the voicemail message for automatic call back initiated by the subscriber; generating textual information based on the received voicemail message; and sending the textual information to a device specified by the subscriber of the telecommunication services. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A telecommunication node for providing telecommunications services, the node comprising:
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an automated call distributor configured to receive a call from a user; a call processor configured to provide a menu of options to the user, the options relating to the telecommunications services; a voicemail and facsimile platform configured to selectively generate a voicemail message from the call, wherein the call is transferred to the voicemail and facsimile platform selectively from within the node or outside of the node, wherein the user is prompted for a callback number that is attached to the voicemail message for automatic callback initiated by a subscriber; and a speech processor configured to generate textual information based on the voicemail message, wherein the textual information is forwarded to a device specified by the user. - View Dependent Claims (9, 10, 11, 12)
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13. A method for providing voicemail services within a multi-service telecommunication platform, the method comprising:
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receiving a call placed by a user to the telecommunication platform, the call being selectively transferred internally or externally from the telecommunication platform; recording a voicemail message from the user; prompting the user for a call back number, wherein the call back number is attached to the voicemail message for automatic call back initiated by a subscriber; and transmitting the voicemail message to a speech processor for conversion of the voicemail message to a different media, wherein the media is forwarded to a device specified by the user. - View Dependent Claims (14, 15, 16, 17)
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18. A system for providing voicemail services within a multi-service telecommunication platform, the system comprising:
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an interface configured to receive a call placed by a user to the telecommunication platform, the call being selectively transferred internally or externally from the telecommunication platform; and circuitry configured to record a voicemail message from the user, wherein the user is prompted for a callback number, and the callback number is attached to the voicemail message for automatic callback initiated by a subscriber of the voicemail services, and wherein the voicemail message is transmitted to a speech processor for conversion of the voicemail message to a different media, the media being forwarded to a device specified by the user. - View Dependent Claims (19, 20, 21, 22)
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Specification