Methods, systems, and products for searching interactive menu prompting system architectures

• US 7,577,664 B2
• Filed: 12/16/2005
• Issued: 08/18/2009
• Est. Priority Date: 12/16/2005
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Malik, Dale
• Primary Examiner(s): Alam; Hosain T
• Assistant Examiner(s): Yen; Syling
• Application Number:
  US11/303,132
• Publication Number:
  US 20070143309A1
• Time in Patent Office: 1,341 Days
• Field of Search: 725/37, 715/700
• US Class Current: 1/1
• CPC Class Codes: G06F 16/245 Query processing
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

Methods, systems, and products are disclosed for searching a searchable listing of an interactive menu prompting system. A search request is received, and the search request includes a search term. A query is sent to determine whether the search term occurs within in the searchable listing. A search result is received and communicated to a client.

Claims

1. A method for searching a searchable listing of an interactive menu prompting system, the method comprising:

converting an interactive voice response menu of prompts into at least one web page;

storing the webpage in a database;

receiving a packetized search request comprising a telephone number as a search term;

querying the database to determine whether the search term occurs within in the webpage;

receiving a quick code and a tag as a search result of the query, the quick code comprising a string of sequential responses for the interactive voice response menu of prompts, the tag having a text string that matches the search term, and the tag describing at least one of a genre, a category, and a subcategory associated with a portion of the interactive voice response menu of prompts;

communicating the search result as a graphical version of at least the portion of the interactive voice response menu of prompts containing the search term;

receiving a call to the interactive menu prompting system;

receiving the quick code as an input to the interactive voice response menu of prompts; and

navigating through the interactive voice response menu of prompts to the portion matching the search term.

2. The method according to claim 1, further comprising formatting the interactive voice response menu of prompts into Internet-capable statements.

3. The method according to claim 1, further comprising converting the interactive voice response menu of prompts into statements that can be electronically communicated across the Internet.

4. The method according to claim 1, further comprising receiving a communications address associated with the search term.

5. The method according to claim 1, further comprising providing an index to a point of origin for the interactive voice response menu of prompts.

6. The method according to claim 1, further comprising formatting the interactive voice response menu of prompts as the web page that is accessible to an online user.

7. The method according to claim 1, wherein the step of receiving the search result comprises receiving related data associated with the tag.

8. A system for searching a searchable listing of an interactive menu prompting system, the system comprising:

a processor and at least a memory, the processor communicating with the memory;

the processor converting an interactive voice response menu of prompts into at least one web page;

the processor storing the webpage in a database;

the processor receiving a packetized search request comprising a telephone number as a search term;

the processor querying the database to determine whether the search term occurs within in the web page;

the processor receiving a quick code and a tag as a search result of the query, the quick code comprising a string of sequential responses for the interactive voice response menu of prompts, the tag having a text string that matches the search term, and the tag describing at least one of a genre, a category, and a subcategory associated with the portion of the interactive voice response menu of prompts;

the processor communicating the search result as a graphical version of at least a portion of the interactive voice response menu of prompts containing the search term;

the processor receiving a call to the interactive menu prompting system;

the processor receiving the quick code as an input to the interactive voice response menu of prompts; and

the processor navigating through the interactive voice response menu of prompts to the portion matching the search term.

9. The system according to claim 8, wherein the processor formats the interactive voice response menu of prompts into Internet-capable statements.

10. The system according to claim 8, wherein the processor converts the interactive voice response menu of prompts into statements that can be electronically communicated across the Internet.

11. The system according to claim 8, wherein the processor receives a communications address as the search result.

12. The system according to claim 8, wherein the processor provide an index to a point of origin for the interactive voice response menu of prompts.

13. The system according to claim 12, wherein the processor formats the interactive voice response menu of prompts as the web page that is accessible to an online user.

14. The system according to claim 13, wherein the processor receives related data associated with the tag.

15. A computer program product comprising a computer readable storage medium storing processor executable computer code for performing a method of searching a searchable listing of an interactive menu, the method comprising:

converting an interactive voice response menu of prompts into at least one web page;

storing the webpage in a database;

receiving a packetized search request comprising a telephone number as a search term;

querying the database to determine whether the search term occurs within in the webpage;

receiving a quick code and a tag as a search result of the query, the quick code comprising a string of sequential responses for the interactive voice response menu of prompts, the tag having a text string that matches the search term, and the tag describing at least one of a genre, a category, and a subcategory associated with a portion of the interactive voice response menu of prompts;

communicating the search result as a graphical version of at least the portion of the interactive voice response menu of prompts containing the search term;

receiving a call to the interactive menu prompting system;

receiving the quick code as an input to the interactive voice response menu of prompts; and

navigating through the interactive voice response menu of prompts to the portion matching the search term.

16. The computer program product according to claim 15, further comprising computer code for formatting the interactive voice response menu of prompts into Internet-capable statements.

17. The computer program product according to claim 15, further comprising computer code for converting the interactive voice response menu of prompts into statements that can be electronically communicated across the Internet.

18. The computer program product according to claim 15, further comprising computer code for receiving a communications address associated with the search term.

19. The computer program product according to claim 15, further comprising computer code for providing an index to a point of origin for the interactive voice response menu of prompts.

20. The computer program product according to claim 15, further comprising computer code for formatting the interactive voice response menu of prompts as the web page that is accessible to an online user.