Selection of incoming call screening treatment based on emotional state criterion

• US 7,580,512 B2
• Filed: 06/28/2005
• Issued: 08/25/2009
• Est. Priority Date: 06/28/2005
• Status: Expired due to Fees

• Current Assignee: WSOU Investments, LLC (WSOU Holdings, LLC)
• Original Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Inventors: Sharma, Ranjan, Batni, Ramachendra P.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US11/168,633
• Publication Number:
  US 20070003032A1
• Time in Patent Office: 1,519 Days
• Field of Search: 379/88.19, 379/93.23, 379/142.17, 455/418, 704/270, 704/231, 704/207, 704/234, 704/248, 434/236, 600/23, 600/300
• US Class Current: 379/88.19
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

An incoming call screening treatment is selected for a call to a called communication device based on an emotional state criterion input by a user of the called communication device.

Claims

1. A method, comprising the steps of:

determining an emotional state criterion;

selecting an incoming call screening treatment for a call to a called communication device based on the emotional state criterion;

receiving an indication of a first emotional state for incoming calls from a first calling party;

storing an association between the first emotional state and the first calling party;

receiving an indication of a second emotional state for incoming calls from a second calling party; and

storing an association between the second emotional state and the second calling party;

wherein the step of selecting the incoming call screening treatment for the call to the called communication device based on the emotional state criterion input comprises the steps of;

instructing the switching center to perform a first incoming call screening treatment associated with the first emotional state if the call is from the first calling party; and

instructing the switching center to perform a second incoming call screening treatment associated with the second emotional state if the call is from the second calling party.

2. The method of claim 1, wherein if the emotional state criterion is not active, the call is subject to a default call screening treatment;

wherein the step of selecting the incoming call screening treatment for the call to the called communication device based on the emotional state criterion comprises the step of;

overriding the default call screening treatment in favor of the incoming call screening treatment based on the emotional state criterion, if the emotional state criterion is active.

3. The method of claim 2, wherein the incoming call screening treatment based on the emotional state criterion is different than the default call screening treatment for the call.

4. The method of claim 1, wherein the incoming call screening treatment for the call comprises one of:

normal call termination;

call termination with distinctive alerting;

call forwarded to voicemail;

call forwarded to another number;

call routed to a specific announcement;

or

call blocked.

5. The method of claim 1, wherein the step of selecting the incoming call screening treatment for the call to the called communication device based on the emotional state criterion comprises the steps of:

selecting a first incoming call screening treatment for the call if the emotional state criterion indicates a happy emotional state at a time of the call; and

selecting a second incoming call screening treatment for the call if the emotional state criterion indicates a sad emotional state at the time of the call, wherein the second incoming call screening treatment is different than the first incoming call screening treatment.

6. The method of claim 1, wherein the step of selecting the incoming call screening treatment for the call to the called communication device based on the emotional state criterion comprises the step of:

employing the emotional state criterion in combination with at least one objective criteria to determine the incoming call screening treatment for the call.

7. The method of claim 1, wherein the step of selecting the incoming call screening treatment for the call to the called communication device based on the emotional state criterion comprises the step of:

employing the emotional state criterion to override at least one objective criteria to determine the incoming call screening treatment for the call.

8. The method of claim 1, wherein the call comprises a first call, the method further comprising the steps of:

receiving at least one objective criteria that indicate to use a default incoming call screening treatment, wherein the objective criteria comprise at least one of;

time of day criteria, day of week criteria, day of year criteria, and calling party identity criteria;

receiving the emotional state criterion that indicates to use the incoming call screening treatment;

selecting the incoming call screening treatment based on the emotional state criterion for the first call, if the emotional state criterion is activated for the first call; and

selecting the default incoming call screening treatment for a second call, if the emotional state criterion is not activated for the second call.

9. The method of claim 1, further comprising the steps of:

receiving the emotional state criterion;

adding the emotional state criterion to at least one entry in an incoming call screening network profile; and

accessing the incoming call screening network profile to employ the emotional state criterion to select the incoming call screening treatment for the call.

10. The method of claim 1, further comprising the steps of:

receiving an indication of relative priority levels for the emotional state criterion and at least one entry objective criteria; and

employing the emotional state criterion and the at least one entry objective criteria in an order based on the relative priority levels to determine the incoming call screening treatment for the call.

11. The method of claim 1, wherein one of a website interface, short message, feature code, interactive voice response, and wireless application protocol is used to provision the emotional state criterion to achieve the incoming call screening treatment for the call.

12. The method of claim 1, further comprising the steps of:

receiving an Analyzed Information message, upon a switching center encountering an Advanced Termination trigger for the call, wherein the Analyzed Information message comprises calling party information, called party information, and call characteristic information for the call;

checking an incoming call screening network profile to determine which incoming call screening treatment is required for the call; and

sending an Analyzed Information return result message to the switching center to indicate the incoming call screening treatment, based on the emotional state, to perform for the call.

13. A method, comprising the steps of:

receiving an indication of an emotional state and a corresponding incoming call screening treatment from a called communication device;

receiving an indication that the emotional state is activated as an incoming call screening treatment criterion for a call from a calling party to the called communication device; and

selecting the incoming call screening treatment, that corresponds to the emotional state, for the call from the calling party to the called communication device, the call comprising a first call, wherein the step of selecting the incoming call screening treatment, that corresponds to the emotional state, for the first call from the calling party to the called communication device comprises the step of;

selecting the incoming call screening treatment, that corresponds to the emotional state, for the first call if the emotional state is active at a time of the first call;

the method further comprising the steps of;

receiving at least one objective criteria that indicate to use a default incoming call screening treatment, wherein the objective criteria comprise at least one of;

time of day criteria, day of week criteria, day of year criteria, and calling party identity criteria; and

selecting the default incoming call screening treatment for a second call, if the emotional state is not active at a time of the second call.

14. The method of claim 13 wherein if the emotional state is not activated as the incoming call screening treatment criterion, the call is subject to a default call screening treatment;

wherein the step of selecting the incoming call screening treatment, that corresponds to the emotional state, for the call from the calling party to the called communication device comprises the step of;

overriding the default call screening treatment in favor of the incoming call screening treatment, that corresponds to the emotional state, if the emotional state is activated as the incoming call screening treatment criterion.

15. The method of claim 13, wherein the emotional state comprises a happy emotional state, wherein the incoming call screening treatment comprises a first incoming call screening treatment, wherein the call comprises a first call, the method further comprising the steps of:

performing the first incoming call screening treatment, that corresponds to the happy emotional state, for the first call; and

performing a second incoming call screening treatment, that corresponds to a sad emotional state, for a second call if the sad emotional state is active at a time of the second call, wherein the second incoming call screening treatment is different than the first incoming call screening treatment.

16. The method of claim 13, further comprising the steps of:

adding the indication of the emotional state and the corresponding incoming call screening treatment to at least one entries in an incoming call screening network profile; and

accessing the incoming call screening network profile to identify the incoming call screening treatment, that corresponds to the emotional state, to use for the call.