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Apparatus and method for online advice customer relationship management

  • US 7,580,850 B2
  • Filed: 12/14/2001
  • Issued: 08/25/2009
  • Est. Priority Date: 12/14/2001
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • determining a service provider ID code of a service provider based on a request received from the service provider;

    based on the determined service provider ID code, generating a list of service seekers having received advice from the service provider;

    displaying the list of service seekers;

    receiving a service provider selection for one or more of the listed service seekers and a selected customer management processing command; and

    processing, using a computer, the selected service seekers according to the selected customer management processing command;

    wherein in response to receiving a contact command, providing the service provider a process for contacting the selected service seekers; and

    in response to receiving a block command, blocking the selected service seekers from receiving further advice from the service provider.

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