System and method for supervising account management operations

• US 7,580,890 B2
• Filed: 07/10/2001
• Issued: 08/25/2009
• Est. Priority Date: 10/12/2000
• Status: Expired due to Term

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Siegel, Rebecca Lynn, Herberger, William Fredrick, Finocchiaro, Jeffrey David
• Primary Examiner(s): KAZIMI, HANI M
• Application Number:
  US09/901,078
• Publication Number:
  US 20020046049A1
• Time in Patent Office: 2,968 Days
• Field of Search: 705 38- 42, 705/37, 705/36, 705/35
• US Class Current: 705/42
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/105 involving programming of a portable memory device, e.g. IC cards, "electronic purses"
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

A technique for tracking and managing account movement using a delinquency movement matrix is described. Customer Service Representatives or other agents may receive a promise for a payment amount for an account, after which the invention may record the baseline delinquency of the account at the time the promise is received, retrieve updated account information after a predetermined time period, and compare the baseline delinquency of the account to the updated delinquency of the account to determine the movement of that account through delinquency stages. The CSR staff may be awarded points based on the number of levels they are able to advance an account, for instance weighted or multiplied by the balance of the account. Other weightings by risk factors or other variables may be used. Because the CSR staff are incentivized to advance accounts to higher levels of currency, the risk of chargeoffs may be reduced and overall portfolio currency increased.

Claims

1. A computerized method for tracking accounts managed by an account agent or agents, the method comprising:

a) receiving a baseline status of an account from an account database;

b) retrieving an updated status of the account from an account database after a predetermined period;

c) comparing the baseline status to the updated status, wherein the comparing operation is performed using a processor;

d) generating an account metric based on the step (c) of comparing the baseline status to the updated status, the account metric including a weighting according to at least a change in level of delinquency of the account, wherein the generating operation is performed using the processor;

wherein the step (d) of generating an account metric comprises a step (e) of multiplying an account balance by the change in level of delinquency of the account;

wherein the change in level of delinquency of the account comprises monthly buckets designating a number of months behind current for the account; and

f) assigning a score to the account agent or agents based on the account metric,

wherein the assigning operation is performed using the processor and wherein the score is used to evaluate the account agent or agents.

2. The method of claim 1, wherein the step (d) of generating an account metric comprises a step f) of multiplying an account balance by a risk rating.

3. The method of claim 1, wherein the step (d) of generating an account metric comprises a step f) of multiplying an account balance by an outcome rating.

4. The method of claim 1, wherein the account comprises a financial account.

5. The method of claim 4, wherein the financial account comprises a credit account.

6. The method in claim 5, wherein the credit account comprises a revolving credit account.

7. The method in claim 4, wherein the credit account comprises a mortgage account.

8. The method in claim 1, further comprising a step f) of aggregating the account metric for each of a plurality of accounts to generate an aggregate metric, wherein the aggregating operation is performed using the processor.

13. The method of claim 1, wherein the predetermined period comprises a period less than a statement period for the account.

14. The method of claim 13, wherein the account comprises a revolving credit account and the predetermined period comprises less than 15 days.

15. The method of claim 1, further comprising a step f) of presenting a network interface to view the account metric.

16. The method of claim 15, wherein the network interface comprises a Web page.

9. The method in step 8, wherein the aggregate metric is stored in a database.

10. The method of step 9, wherein the database is interrogatable to generate reports.

11. The method of claim 10, further comprising a step g) of accessing the database and an organizational database through a network interface to generate the reports.

12. The method of claim 11, wherein the reports comprise at least one of agent reports, team reports, group reports, division reports, and corporate reports.

17. A system for tracking accounts managed by an account agent or agents, the system comprising:

an interface to a data source transmitting a baseline status of an account and an updated status of the account after a predetermined period;

a processor, communicating with the interface, the processor being adapted to;

compare the baseline status to the updated status to identify a change in level of

delinquency of the account

generate an account metric, the account metric including a weighting according to

at least the change in level of delinquency of the account;

wherein the account metric is generated by multiplying an account balance by the change in level of delinquency of the account;

wherein the change in level of delinquency of the account comprises monthly buckets designating a number of months behind current for the account; and

assign a score to the account agent or agents based on the account metric, wherein

the score is used to evaluate the account agent or agents.

18. The system of claim 17, wherein the processor is further adapted to generate the account metric by multiplying an account balance by a risk rating.

19. The system of claim 17, wherein the processor is further adapted to generate the account metric by multiplying an account balance by an outcome rating.

20. The system of claim 17, wherein the account comprises a financial account.

21. The system of claim 20, wherein the financial account comprises a credit account.

22. The system of claim 21, wherein the credit account comprises a revolving credit account.

23. The system of claim 20, wherein the credit account comprises a mortgage account.

24. The system of claim 17, wherein the processor is further adapted

to generate an aggregate metric by aggregating the account metric for each of a plurality of accounts to generate the aggregate metric.

29. The system of claim 17, wherein the predetermined period comprises a period less than a statement period for the account.

30. The system of claim 29, wherein the account comprises a revolving credit account and the predetermined period comprises less than 15 days.

31. The system of claim 17, further comprising a network interface to view the account metric.

32. The system of claim 31, wherein the network interface comprises a Web page.

25. The system of step 24, further comprising a database storing the aggregate metric.

26. The system of claim 25, wherein the database is interrogatable to generate reports.

27. The system of claim 26, further comprising an interface to an organizational database, the processor being further adapted to communicate with the database and the organizational database to generate the reports.

28. The system of claim 26, wherein the reports comprise at least one of agent reports, team reports, group reports, division reports, and corporate reports.