Method and system for harvesting feedback and comments regarding multiple items from users of a network-based transaction facility

• US 7,587,359 B2
• Filed: 06/05/2007
• Issued: 09/08/2009
• Est. Priority Date: 02/29/2000
• Status: Expired due to Fees

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Mohnia, Dheeraj, Poon, Alex, Levy, Daniele V., Grove, Steve
• Primary Examiner(s): Subramanian; Narayanswamy
• Application Number:
  US11/758,196
• Publication Number:
  US 20070233551A1
• Time in Patent Office: 826 Days
• Field of Search: 705 35- 40, 705/11
• US Class Current: 705/37
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/10 Tax strategies

Abstract

There are provided methods and systems for harvesting feedback and comments. A system includes a display function to present a single input interface via a communications network. The single input interface includes a plurality of feedback input mechanisms. Each of the feedback input mechanisms on the single input interface facilitate user input of comment information. The plurality of feedback input mechanisms include a first feedback input mechanism facilitating user input of comment information pertaining to a first item of a plurality of items and a second feedback input mechanism facilitating user input of comment information pertaining to a second item of the plurality of items. The system also includes a receive function to receive the comment information via a communications network. The comment information is provided through the single input interface. The comment information pertains to the first item and the second item.

Claims

1. A method including:

presenting a single input interface via a communications network, the single input interface including a plurality of feedback input mechanisms facilitating user input of comment information, the plurality of feedback input mechanisms including a first feedback input mechanism facilitating user input of comment information pertaining to a first item of a plurality of items and a second feedback input mechanism facilitating user input of comment information pertaining a second item of the plurality of items; and

receiving the comment information via the communications network, the comment information provided through the single input interface, the comment information pertaining to the first item and the second item.

2. The method of claim 1 wherein each of the plurality of feedback input mechanisms comprises a feedback input window.

3. The method of claim 1 wherein the single input interface includes a filter input field via which a filter criteria is received, and wherein the method of claim 1 includes identifying the plurality of items by applying the filtering criteria to a database of data items.

4. The method of claim 3, wherein the filter criteria includes a plurality of item numbers, and the identifying the plurality of items is based on the plurality of item numbers.

5. The method of claim 3, wherein the filter criteria includes a user number that is associated with a user, and the identifying the plurality of items is based on the user number.

6. The method of claim 3, wherein the identifying the plurality of item includes identifying items offered for sale on a network-based transaction facility.

7. The method of claim 3, wherein the identifying the plurality of item includes identifying a plurality of completed transactions on a network-based transaction facility that are respectively associated with the plurality of items.

8. The method of claim 7, wherein the identifying the plurality of completed transactions includes identifying a first transaction in which a first user participated as a buyer and a second user participated as a seller.

9. The method of claim 7, further including receiving a keyword used to identify the plurality of completed transactions respectively including a description that contains keywords.

10. The method of claim 7, wherein the single input interface includes a skip indicator that is user-selectable to indicate that no comment information is provided for a first completed transaction.

11. The method of clam 7, wherein the single input interface includes a first user-selectable option to advance to a second input interface, and a second user-selectable option to retreat to the single input interface.

12. A system including:

a machine to present a single input interface via a communications network, the single input interface including a plurality of feedback input mechanisms facilitating user input of comment information, the plurality of feedback input mechanisms including a first feedback input mechanism facilitating user input of comment information pertaining to a first item of a plurality of items and a second feedback input mechanism facilitating user input of comment information pertaining to a second item of the plurality of items; and

a network-based transaction facility to receive the comment information via the communications network, the comment information provided through the single input interface, the comment information pertaining to the first item and the second item.

13. The system of claim 12 wherein each of the plurality of feedback input mechanisms comprises a feedback input window.

14. The system of claim 13 wherein the machine communicates user interface information that includes a filter input field via which a filter criteria is received.

15. The system of claim 14, wherein the filter criteria includes a plurality of item numbers.

16. The system of claim 15, wherein the filter criteria includes a user number that is associated with a user.

17. The system of claim 15, wherein the plurality of items includes items offered for sale on the network-based transaction facility.

18. The system of claim 15, wherein the plurality of items are respectively associated with a plurality of completed transactions on the network-based transaction facility.

19. The system of claim 18, wherein the plurality of completed transactions includes a first transaction in which a first user participated as a buyer and a second user participated as a seller.

20. The system of claim 13, wherein the single input interface includes a skip indicator that is user-selectable indicating that no comment information regarding the relevant transaction is provided.

21. The system of claim 13, wherein the single input interface includes a first user-selectable option for advancing to a second input interface, and wherein the second single input interface includes a second user-selectable option for retreating to the single input interface.

22. A machine-readable medium storing instructions that, when executed by a machine, cause the machine to:

presenting a single input interface via a communications network, the single input interface including a plurality of feedback input mechanisms facilitating user input of comment information, the plurality of feedback input mechanisms including a first feedback input mechanism facilitating user input of comment information pertaining to a first item of a plurality of items and a second feedback input mechanism facilitating user input of comment information pertaining a second item of the plurality of items; and

receive the comment information via the communications network, the comment information provided through the single input interface, the comment information pertaining to the first item and the second item.