TCP/IP transport interface for ISDN telephone
First Claim
1. A method of operating a data protocol telephone that is used in a call for exchanging voice information between a first party human user of an Integrated Services Digital Network (ISDN) protocol telephone of an automatic contact distributor (ACD) and a second human party to the call, the ACD coupled to the ISDN protocol telephone through a controller of the data protocol telephone and at least partially through the Internet, such method comprising:
- translating a set of control instructions exchanged over a first path between the controller of the data protocol telephone and the ISDN protocol telephone, where said exchanged control instructions are translated between an Internet packet format readable by the controller and a set of time division multiplex repeating frame protocols readable by the ISDN protocol telephone; and
transcoding the translated control instructions on the first path and voice information exchanged on a second path, where the second path is different than the first path, said translated control instructions and exchanged voice information being transcoded between a single time division multiplexed repeating frame of the ISDN protocol telephone and a packet format of the Internet.
18 Assignments
0 Petitions
Accused Products
Abstract
A method and apparatus are provided for operating a data protocol telephone that is used in a call for exchanging voice information between a first party human user of the data protocol telephone and a second human party to the call at least partially through the Internet. The method includes the steps of translating a set of control instructions exchanged over a first path between a controller of the data protocol telephone and the data protocol telephone, where said exchanged control instructions are translated between an Internet packet format readable by the controller and a set of repeating frame protocols readable by the data protocol telephone and transcoding the translated control instructions on the first Internet path and the voice information exchanged on a second Internet path, where the second Internet path is different than the first Internet path, said translated control instructions and exchanged voice information being transcoded between a single time division multiplexed repeating frame of the data protocol telephone and a packet format of the Internet.
35 Citations
31 Claims
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1. A method of operating a data protocol telephone that is used in a call for exchanging voice information between a first party human user of an Integrated Services Digital Network (ISDN) protocol telephone of an automatic contact distributor (ACD) and a second human party to the call, the ACD coupled to the ISDN protocol telephone through a controller of the data protocol telephone and at least partially through the Internet, such method comprising:
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translating a set of control instructions exchanged over a first path between the controller of the data protocol telephone and the ISDN protocol telephone, where said exchanged control instructions are translated between an Internet packet format readable by the controller and a set of time division multiplex repeating frame protocols readable by the ISDN protocol telephone; and transcoding the translated control instructions on the first path and voice information exchanged on a second path, where the second path is different than the first path, said translated control instructions and exchanged voice information being transcoded between a single time division multiplexed repeating frame of the ISDN protocol telephone and a packet format of the Internet. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A data protocol telephone that is used in a call for exchanging voice information between a first party human user of an Integrated Services Digital Network (ISDN) protocol telephone and a second human party to the call at least partially through the Internet, such method comprising:
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means for translating a set of control instructions exchanged over a basic rate interface path between a controller of the data protocol telephone and the ISDN protocol telephone, where said exchanged control instructions are translated between an Internet packet format readable by the controller and a set of time division multiplex repeating frame protocols readable by the ISDN protocol telephone; and means for transcoding the translated control instructions on a first path and voice information exchanged on a second path, where the second path is different than the first path, said translated control instructions and exchanged voice information being transcoded between a single time division multiplexed repeating frame of the SDN protocol telephone and a packet format of the Internet. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A data protocol telephone that is used in a call for exchanging voice information between a first party human user of an Integrated Services Digital Network (ISDN) protocol telephone and a second human party to the call at least partially through the Internet, such method comprising:
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a control processor that translates a set of control instructions exchanged over a communications path between a controller of the data protocol telephone and the ISDN protocol telephone, where said exchanged control instructions are translated between an Internet packet format readable by the controller and a set of time division multiplex repeating frame protocols readable by the data protocol telephone; and a transcoder that transcodes the translated control instructions on a first path and voice information exchanged on a second path, where the second path is different than the first path, said translated control instructions and exchanged voice information being transcoded between a single time division multiplexed repeating frame of the ISDN protocol telephone and a packet format of the Internet. - View Dependent Claims (24, 25, 26)
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27. A method of controlling calls between a plurality of remotely located agents of an organization and a plurality of clients of the organization connected to the organization through the Internet, where at least some agents of the plurality of remotely located agents use integrated services digital network telephones, such method comprising the steps of:
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providing an automatic contact distributor for distributing calls with the plurality of clients to the plurality of agents; exchanging control instructions between the automatic contact distributor and an integrated services digital network (ISDN) telephone of one of the plurality of remotely located agents using an Internet path; exchanging voice information during a contact between the ISDN telephone of the one agent and a client of the plurality of clients over a second Internet path; translating the exchanged control instructions on the first Internet path between a SIP protocol of the automatic contact distributor and a set of Q.931 and G.711 protocols of the ISDN telephone of the one agent; and transcoding the exchanged voice information and translated control instructions between a time division multiplexed format of the ISDN telephone of the one agent and a packet format of the Internet. - View Dependent Claims (28, 29, 30, 31)
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Specification