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Systems and methods for automated computer support

  • US 7,593,936 B2
  • Filed: 08/11/2004
  • Issued: 09/22/2009
  • Est. Priority Date: 08/11/2003
  • Status: Active Grant
First Claim
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1. A method of detecting abnormal system states in computers, comprising:

  • receiving snapshots from a plurality of computers within a population of computers, wherein individual snapshots include data indicating a state of a respective computer;

    automatically generating an adaptive reference model comprising a rule set customized to characteristics of the population of computers, the rule set being developed by identifying patterns among the snapshots from the plurality of computers such that the adaptive reference model is indicative of normal states in the computers within the population; and

    comparing a snapshot from at least one of the computers to the adaptive reference model to determine whether an anomaly is present in the state of the at least one of the computers.

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