Method, system and apparatus for requesting status information from a common carrier
First Claim
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1. A method to provide update information, the method including:
- on a central server, automatically requesting transit status information from a common carrier information system over a network, the transit status information including information regarding a transit status of an item purchased by a customer by placing an order, while the item is in transit by a common carrier to the customer;
storing the transit status information in a status record;
periodically determining whether the received transit status information is new relative to further transit status information pertaining to the order stored within the status record; and
automatically composing and transmitting an email to the customer upon determining the transit status of the item purchased by the customer has changed.
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Abstract
A method and system for automatically requesting transit status information from a common carrier system over a network. The transit status information indicates a transit status of an item purchased by a customer by placing an order. A message is automatically composed and transmitted to the customer upon determining the transit status of the item purchased by the customer has changed.
51 Citations
27 Claims
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1. A method to provide update information, the method including:
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on a central server, automatically requesting transit status information from a common carrier information system over a network, the transit status information including information regarding a transit status of an item purchased by a customer by placing an order, while the item is in transit by a common carrier to the customer; storing the transit status information in a status record; periodically determining whether the received transit status information is new relative to further transit status information pertaining to the order stored within the status record; and automatically composing and transmitting an email to the customer upon determining the transit status of the item purchased by the customer has changed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An electronic commerce system, comprising:
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a host computer; and a storage medium having instructions, which when executed by the computer cause the performing of operations, comprising; automatically requesting transit status information from a common carrier information system over a network, the transit status information including information regarding a transit status of an item purchased by a customer by placing an order, while the item is in transit by a common carrier to the customer; storing the transit status information in a status record; periodically determining whether the received transit status information is new relative to further transit status information pertaining to the order stored within the status record; and automatically composing and transmitting an email message to the customer upon determining that the transit status of the item purchased by the customer has changed. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A machine-readable medium having executable instructions to cause a machine to perform a method to provide update information, the method including:
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automatically requesting transit status information from a common carrier information system over a network, the transit status including information regarding a transit status of an item purchased by a customer by placing an order, while the item is in transit by a common carrier to the customer; storing the transit status information in a status record; periodically determining whether the received transit status information is new relative to further transit status information pertaining to the order stored within the status record; and automatically composing and transmitting an email message to the customer upon determining the transit status of the item purchased by the customer has changed. - View Dependent Claims (25, 26, 27)
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Specification