System and method for assigning and verifying CPE service calls in a cable network
First Claim
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1. A system for determining a two-way operational status of a customer premises equipment (CPE) unit located at a customer'"'"'s premises and connected to a hybrid fiber coax (HFC) cable network comprising:
- a local area network, wherein the local area network is distinct from the HFC cable network;
a cable service technician (“
CST”
) client remote from the customer'"'"'s premises and connected to the local area network;
a two-way query processor remote from the customer'"'"'s premises and connected to the local area network, wherein the two-way query processor comprises instructions for;
receiving a query from the CST client, wherein the query comprises a MAC address of the CPE unit; and
in response to the receipt of the MAC address of the CPE unit, executing validation instructions to obtain a response indicative of a two-way operational status of the CPE unit associated with the MAC address of the CPE unit and located at the customer'"'"'s premises; and
a result analyzer remote from the customer'"'"'s premises and connected to the two-way query processor, wherein the result analyzer comprises instructions for;
receiving the response from the CPE unit;
assigning the CPE unit a first two-way status value when the response from the CPE unit is indicative of two-way operational capability; and
assigning the CPE unit a second two-way status value when the response from the CPE unit is not indicative of two-way operational capability; and
a display server, wherein the display server comprises instructions for;
receiving from the result analyzer a two-way status value selected from the group consisting of the first two-way status value and the second two-way status value; and
communicating the two-way status value to the CST client via the local area network for display.
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Accused Products
Abstract
A system for validating two-way continuity of a customer premises equipment (CPE) unit in a hybrid fiber coax (HFC) cable network. A two-way client uses a two-way query interface to acquire information indicative of the two-way operational status of a subscriber CPE units from a two-way validation server and to display the information graphically.
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Citations
29 Claims
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1. A system for determining a two-way operational status of a customer premises equipment (CPE) unit located at a customer'"'"'s premises and connected to a hybrid fiber coax (HFC) cable network comprising:
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a local area network, wherein the local area network is distinct from the HFC cable network; a cable service technician (“
CST”
) client remote from the customer'"'"'s premises and connected to the local area network;a two-way query processor remote from the customer'"'"'s premises and connected to the local area network, wherein the two-way query processor comprises instructions for; receiving a query from the CST client, wherein the query comprises a MAC address of the CPE unit; and in response to the receipt of the MAC address of the CPE unit, executing validation instructions to obtain a response indicative of a two-way operational status of the CPE unit associated with the MAC address of the CPE unit and located at the customer'"'"'s premises; and a result analyzer remote from the customer'"'"'s premises and connected to the two-way query processor, wherein the result analyzer comprises instructions for; receiving the response from the CPE unit; assigning the CPE unit a first two-way status value when the response from the CPE unit is indicative of two-way operational capability; and assigning the CPE unit a second two-way status value when the response from the CPE unit is not indicative of two-way operational capability; and a display server, wherein the display server comprises instructions for; receiving from the result analyzer a two-way status value selected from the group consisting of the first two-way status value and the second two-way status value; and communicating the two-way status value to the CST client via the local area network for display. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for determining a two-way operational status of a CPE unit located at a customer'"'"'s premises and connected to a hybrid fiber coax (HFC) cable network comprising:
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receiving at a two-way query processor a query from a cable service technician (“
CST”
) client via a local area network, wherein the two-way query processor and the CST client are remote from the customer'"'"'s premises, wherein the query comprises a MAC address of the CPE unit, and wherein the local area network is distinct from the HFC cable network;receiving at the two-way query processor the MAC address of the CPE unit from the CST client; in response to receipt of the MAC address of the CPE unit, executing validation instructions at the two-way query processor to obtain a response indicative of a two-way operational status of the CPE unit associated with the MAC address of the CPE unit and located at the customer'"'"'s premises; receiving at the two-way query processor the response from the CPE unit and forwarding the response to a result analyzer, wherein the result analyzer is remote from the subscriber'"'"'s premises; assigning at the result analyzer the CPE unit a first two-way status value indicative of two-way operational status when the response is indicative of two-way operational capability and assigning the CPE unit a second two-way status value when the response is not indicative of two-way operational capability; and communicating a two-way status value selected from the group consisting of the first two-way status value and the second two-way status value to the CST client via the local area network. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification