Greetings based on presence status
First Claim
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1. A system for handling a call placed from a caller to a called user, comprising:
- a voice message system, said voice message system handling said call if said called user fails to answer said call, said voice message system maintaining an inbox for said called user; and
a presence server that maintains presence information associated with a plurality of users and communicates a presence status of an active state or an inactive state for said called user to said voice message system, said voice message system further adapted to play a greeting indicative of said communicated presence status selected from a plurality of greetings based on said communicated presence status if said presence status is an active state, said played greeting providing aggregate presence information from multiple devices associated with said called user, wherein, said aggregate presence information is based on status information of said multiple devices.
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Abstract
A voice message system utilizes presence status information obtained from a presence server in playing inbox greeting to incoming callers. The presence status can indicate the actual presence or availability of the called user and is thus dynamic in nature. By using a voice message system to reflect and relay the presence status, the presence status information can be heard by those devices which do not have the capability to display presence information.
43 Citations
17 Claims
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1. A system for handling a call placed from a caller to a called user, comprising:
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a voice message system, said voice message system handling said call if said called user fails to answer said call, said voice message system maintaining an inbox for said called user; and a presence server that maintains presence information associated with a plurality of users and communicates a presence status of an active state or an inactive state for said called user to said voice message system, said voice message system further adapted to play a greeting indicative of said communicated presence status selected from a plurality of greetings based on said communicated presence status if said presence status is an active state, said played greeting providing aggregate presence information from multiple devices associated with said called user, wherein, said aggregate presence information is based on status information of said multiple devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for handling a call placed from a caller to a called user for when said call is not answered by said called user, the method comprising:
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forwarding said call placed from said caller to said called user to a voice message system, said voice message system maintaining an inbox for said called user; retrieving a presence status for said called user from a presence server that collects presence information associated with a plurality of users and communicates a presence status of an active state or an inactive state for said called user to said voice message system; and playing a greeting selected from a plurality of greetings based on said communicated presence status to said caller from said inbox of said voice message system, said played greeting being indicative of said presence status of said called user if said presence status is an active state and said played greeting providing aggregate presence information from a plurality of devices associated with said called user wherein, said aggregate presence information is based on status information of said plurality of devices. - View Dependent Claims (13, 14, 15, 16, 17)
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Specification