Pre-connection system readiness for receiving voice and data commands
First Claim
Patent Images
1. A system, comprising:
- a telematics unit; and
a call center;
wherein the telematics unit includes means for receiving and storing pre-connection user information after initiating a connection between the telematics unit and the call center but prior to establishing the connection between the telematics unit and the call center; and
wherein the telematics unit and the call center include means for exchanging the received and stored pre-connection user information upon establishing the connection between the telematics unit and the call center.
13 Assignments
0 Petitions
Accused Products
Abstract
A pre-connection readiness system employs a telematics unit and a telematics call center. The telematics unit receives and stores pre-connection user information prior to a connection between the telematics unit and the telematics call center. The telematics unit and the telematics call center exchange the pre-connection user information subsequent to the connection between the telematics unit and the telematics call center.
-
Citations
19 Claims
-
1. A system, comprising:
-
a telematics unit; and a call center; wherein the telematics unit includes means for receiving and storing pre-connection user information after initiating a connection between the telematics unit and the call center but prior to establishing the connection between the telematics unit and the call center; and wherein the telematics unit and the call center include means for exchanging the received and stored pre-connection user information upon establishing the connection between the telematics unit and the call center. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A method of establishing a connection between a telematics unit and a call center, the method comprising:
-
initiating a connection from the telematics unit to the call center; receiving and storing pre-connection user information after the connection is initiated but prior to establishing the connection; and transmitting the received and stored pre-connection user information to the call center upon establishing the connection. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16)
-
-
17. A method of communicating from a telematics unit to a call center comprising:
-
initiating a connection from the telematics unit to the call center; receiving and storing pre-connection user information after the connection is initiated but prior to establishing the connection; transmitting the received and stored pre-connection user information to the call center upon establishing the connection; receiving a communication including the pre-connection user information at the call center; parsing the pre-connection user information to determine the contents of the pre-connection user information; and routing the communication in response to the contents of the pre-connection user information. - View Dependent Claims (18, 19)
-
Specification