Methods and systems for routing travel between origin and destination service locations using global satellite positioning
First Claim
1. A method for generating a work order for a first customer service location, the method comprising:
- receiving, at a technician server, at least one set of “
from”
coordinates associated with a second customer service location;
receiving data associated with a service technician at the second customer service location;
determining, by the technician server, at least one set of “
to”
coordinates for the first customer service location;
determining at least one service issue associated with the first customer service location;
transmitting the “
from” and
“
to”
coordinates to the service technician at the second customer service location; and
transmitting the at least one service issue associated with the first customer service location to the service technician at the second customer service location.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
19 Citations
20 Claims
-
1. A method for generating a work order for a first customer service location, the method comprising:
-
receiving, at a technician server, at least one set of “
from”
coordinates associated with a second customer service location;receiving data associated with a service technician at the second customer service location; determining, by the technician server, at least one set of “
to”
coordinates for the first customer service location;determining at least one service issue associated with the first customer service location; transmitting the “
from” and
“
to”
coordinates to the service technician at the second customer service location; andtransmitting the at least one service issue associated with the first customer service location to the service technician at the second customer service location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system for generating a work order for a customer service technician, comprising a technician server configured to:
-
receive at least one set of “
from”
coordinates associated with a first customer service location;receive data associated with the service technician at the first customer service location; determine at least one set of “
to”
coordinates for a second customer service location;determine at least one service issue associated with the second customer service location; transmit the “
from” and
“
to”
coordinates to the service technician at the first customer service location; andtransmit the at least one service issue associated with the second customer service location to the service technician at the first customer service location. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
-
-
20. A computer readable medium having stored thereon computer-readable instructions which, when executed by a computer, cause the computer to perform a method for generating a work order for a customer service technician, the method comprising:
-
receiving, at a technician server, at least one set of “
from”
coordinates associated with a first customer service location;receiving data associated with a service technician at the first customer service location, the data comprising at least one of;
a user ID, a password, a radio serial number, and an input device serial number;verifying, by the technician server, the data received from the service technician; determining, by the technician server, at least one set of “
to”
coordinates for the second customer service location, wherein determining the at least one set of “
to”
coordinates for the customer service location comprises receiving a record from a customer record system;determining at least one service issue associated with the second customer service location, wherein determining the at least one service issue associated with the second customer service location comprises receiving details associated with the work order from a dispatch server; transmitting the “
from” and
“
to”
coordinates to the service technician at the first customer service location, wherein the “
from” and
“
to”
coordinates comprise at least one of a latitude and a longitude;transmitting the at least one service issue associated with the second customer service location to the service technician at the first customer service location; and receiving, by a mapping system, the transmitted “
to” and
“
from”
coordinates; andgenerating, by the mapping system, directions based on the transmitted “
to” and
“
from”
coordinates.
-
Specification