System and method of providing notifications related to diagnostic information

• US 7,600,159 B1
• Filed: 12/12/2006
• Issued: 10/06/2009
• Est. Priority Date: 12/12/2006
• Status: Expired due to Fees

• Current Assignee: Nextel Communications Inc (Deutsche Telekom AG)
• Original Assignee: Nextel Communications Inc (Deutsche Telekom AG)
• Inventors: Moonier, Tracy, McCloskey, John
• Primary Examiner(s): DUNCAN, MARC M
• Application Number:
  US11/637,168
• Time in Patent Office: 1,029 Days
• Field of Search: 714/48, 714/57
• US Class Current: 714/48
• CPC Class Codes: G05B 23/0264 Control of logging system, e.g. decision on which data to store; time-stamping measurements
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

Systems and methods for providing notices related to diagnostic information are provided. Diagnostic information related to a monitored device is provided to database. When it is determined that the diagnostic information indicates that service-related information should be provided to a communication station, such information is transmitted to the communication station. This information can identify one or more service providers that can address issues related to the diagnostic information.

Claims

1. A method for providing notices related to diagnostic information, the method comprising the acts of:

receiving diagnostic information from a monitoring device;

determining that service-related information should be provided to a communication device; and

transmitting the service related information to the communication device,

wherein the communication device operates independently of the monitoring device,

wherein the service-related information includes an incentive for services.

2. The method of claim 1, wherein the service-related information identifies a service provider, the method further comprising the acts of:

transmitting the diagnostic information to the service provider.

3. The method of claim 1, wherein the service-related information identifies a service provider, the method further comprising the act of:

transmitting the diagnostic information to the identified service provider only when it is determined that the service-related information should be provided to the communication device.

4. The method of claim 1, wherein the diagnostic information is provided to a service provider when it is received from the monitoring device.

5. The method of claim 1, wherein the service-related information identifies one or more service providers.

6. The method of claim 1, wherein the monitoring device is an electrical appliance and the communication device is a wireless telephone.

7. A database for providing notices related to diagnostic information, the database comprising:

a memory; and

a processor coupled to the memory, the processor comprising

logic for receiving diagnostic information from a monitoring device;

logic for determining that service-related information should be provided to a communication device; and

logic for transmitting the service related information to the communication device, wherein the communication device operates independently of the monitoring device,

wherein the service-related information includes an incentive for services.

8. The database of claim 7, wherein the service-related information identifies a service provider, the processor further comprising:

logic for transmitting the diagnostic information to the service provider.

9. The database of claim 7, wherein the service-related information identifies a service, the processor further comprising:

logic for transmitting the received diagnostic information to the service provider only when it is determined that service-related information should be provided to the communication device.

10. The database of claim 7, wherein the diagnostic information is provided to a service provider when it is received from the monitoring device.

11. The database of claim 7, wherein the service-related information identifies one or more service providers.

12. The database of claim 7, wherein the monitoring device is an electrical appliance and the communication device is a wireless telephone.

13. The database of claim 7, wherein the diagnostic information is received over a first communication network and the service related information is transmitted over a second communication network.

14. A system for providing notices related to diagnostic information, the system comprising:

a monitoring device;

a communication device; and

a database coupled to the monitoring and communication devices, the database including a memory; and

a processor, the processor comprising logic for receiving diagnostic information from the monitoring device;

logic for determining that service-related information should be provided to the communication device; and

logic for transmitting the service related information to the communication device, wherein the communication device operates independently of the monitoring device,

wherein the service-related information includes an incentive for services.

15. The system of claim 14, further comprising:

a monitored device, wherein diagnostic information is provided by the monitored device to the monitoring device using a short-range wireless communication link.

16. The system of claim 14, wherein the communication device is a wireless communication device.

17. The system of claim 14, further comprising:

a service provider, wherein the service provider is identified in the service related information.

18. The system of claim 17, wherein the database is coupled to the monitoring device by a first communication network, to the communication device by a second communication network and to the service provider by a third communication network.