Method and apparatus for automatic network connection between a small business and a client
First Claim
1. An Internet system for providing call-back services, comprising:
- a call-back server;
a web page having a link to the call-back server; and
an IP telephony call-switching system responsive to the call-back server;
wherein a person, upon activating the link, is linked to the call-back server and the call-back server determines an IP address for the person from connection activity initiated by the person and the call-back server, after determining the IP address, directs the call-switching system in establishing an IP telephony link between a subscriber and the person.
8 Assignments
0 Petitions
Accused Products
Abstract
An Internet system for providing call-back services for a subscriber includes a web page having a call-back link to a subscription server; a call-back application operating on the subscription server and adapted for accepting input from a browsing person linked to the subscription server by the call-back link; and a call-switching system connected to and responsive to the call-back application on the subscription server. In this system the browsing person, upon activating the call-back link, is linked to the call back application on the subscription server and prompted for input including a call-back number, and the subscription server, after accepting the input, directs the call-switching system in establishing a telephony link between the subscriber and the browsing person. In some instances the telephony switch is part of a call-center with connected agents, and agents are assigned to represent selected subscribers. In this instance call-back connection is made between a browsing person and an agent. In some embodiments connections can be made either by conventional telephony links or by Internet telephone. In some instances as well provision is made for delivery of a full range of multi-media services from a subscriber to a browsing person.
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Citations
11 Claims
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1. An Internet system for providing call-back services, comprising:
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a call-back server; a web page having a link to the call-back server; and an IP telephony call-switching system responsive to the call-back server; wherein a person, upon activating the link, is linked to the call-back server and the call-back server determines an IP address for the person from connection activity initiated by the person and the call-back server, after determining the IP address, directs the call-switching system in establishing an IP telephony link between a subscriber and the person. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A call-center, comprising:
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a call-back server operating an IP telephony call-switching system having an Internet link; a plurality of agent stations connected to the call switching system; wherein the call-back server accesses locally stored subscriber information and accepts input from persons seeking connection to agents for the subscribers, and the call-back server determines an IP address for a person from connection activity initiated by the person, and, upon activating a web-page link, directs the call-switching system to establish an IP telephony connection between the persons and an agent. - View Dependent Claims (8)
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9. A method for providing call-back services to a person on Internet, comprising steps of:
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(a) providing a link in a WEB page to a call-back server; (b) providing a mechanism for the call back server to accept and determine an IP address for the person upon activating the link; (c) operating an IP-telephony call switching system by the call-back server to establish an IP telephony connection between the person and a third party. - View Dependent Claims (10, 11)
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Specification