Method and system for management of terminal devices
First Claim
1. A method of management of terminal devices characterized by including:
- receiving monitoring tasks issued by a management side based on a device management (DM) protocol, wherein the monitoring tasks are adapted to indicate a terminal device to monitor applications which are installed or updated on the terminal device via a non-DM mode;
installing the monitoring tasks to a device management (DM) tree in the terminal device for monitoring the terminal device under offline conditions;
monitoring and acquiring original application information on the terminal device through querying and analyzing an application table or system logs;
monitoring and acquiring current application information on the terminal device through querying and analyzing a current application table or current system logs, and then removing the application information installed via a DM mode from the acquired current application information;
comparing the original application information with the current application information installed via the non-DM mode;
recording and reporting the installed or updated applications information via the non-DM mode of the terminal device to the management side based on the DM protocol, after establishing communication with the management side; and
carrying out management commands issued by said management side on the basis of said installed or updated applications information via the non-DM mode of the terminal device for preventing adverse impact of the events on the terminal device.
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Accused Products
Abstract
The present invention relates to a method and a system for management of terminal devices. The core of the present invention is as follows: a terminal device monitors and acquires events generated in the terminal device under off-line conditions, and reports the events to a management side, after establishing communication with the management side. The aforementioned management side then performs management of the terminal device. With the present invention, the terminal events can be monitored, and the terminal device can be managed based on the monitored terminal events. Thus, the adverse impact of the terminal events on the terminal device may be prevented and eliminated in a timely fashion. This reduces the probability of equipment errors, and thus improves the service quality of the service provider.
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Citations
23 Claims
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1. A method of management of terminal devices characterized by including:
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receiving monitoring tasks issued by a management side based on a device management (DM) protocol, wherein the monitoring tasks are adapted to indicate a terminal device to monitor applications which are installed or updated on the terminal device via a non-DM mode; installing the monitoring tasks to a device management (DM) tree in the terminal device for monitoring the terminal device under offline conditions; monitoring and acquiring original application information on the terminal device through querying and analyzing an application table or system logs; monitoring and acquiring current application information on the terminal device through querying and analyzing a current application table or current system logs, and then removing the application information installed via a DM mode from the acquired current application information; comparing the original application information with the current application information installed via the non-DM mode; recording and reporting the installed or updated applications information via the non-DM mode of the terminal device to the management side based on the DM protocol, after establishing communication with the management side; and carrying out management commands issued by said management side on the basis of said installed or updated applications information via the non-DM mode of the terminal device for preventing adverse impact of the events on the terminal device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for management of terminal devices comprising:
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a terminal device configured for communicating with a management side, wherein the terminal device comprises a device management (DM) agent unit for receiving monitoring tasks issued by the management side based on a DM protocol, wherein the monitoring tasks are adapted to indicate the terminal device to monitor applications which are installed or updated on the terminal device via a non-DM mode for preventing adverse impact of the events on the terminal device; and a monitor engine for carrying out an allocation of the monitoring tasks to a Device Management (DM) tree in the terminal device for monitoring the terminal device under offline conditions;
monitoring and acquiring original application information on the terminal device through querying and analyzing an application table or system logs;
monitoring and acquiring current application information on the terminal device through querying and analyzing a current application table or current system logs, and then removing the application information installed via a DM mode from the acquired current application information;
comparing the original application information with the current application information installed via the non-DM mode;
recording and reporting the installed or updated applications information via the non-DM mode of the terminal device to the management side based on the DM protocol, after establishing communication with the management side; and
carrying out management commands issued by the management side on the basis of said installed or updated applications information via the non-DM mode of the terminal device for preventing adverse impact of the events on the terminal device. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23)
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Specification