Dial plan transparency for fragmented networks

• US 7,613,106 B2
• Filed: 09/19/2005
• Issued: 11/03/2009
• Est. Priority Date: 01/04/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: McGovern, Pamela G., Baldwin, Christopher D., Gillespie, Donald E., Pessot, Albert D.
• Primary Examiner(s): Patel; Jayanti K
• Assistant Examiner(s): SOL, ANTHONY M
• Application Number:
  US11/230,355
• Publication Number:
  US 20060168326A1
• Time in Patent Office: 1,506 Days
• Field of Search: None
• US Class Current: 370/218
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 65/1056 Multi-site
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/752 adapting media to network capabilities
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

In one configuration, the present invention is directed to an enterprise network that includes geographically dislocated first and second network regions 202 and 206 communicating with one another through first and second networks 252 and 248 and respectively comprising first and second gateways 220 and 224 and first and second groupings of trunks. A common electronic address is associated with the second grouping of trunks. A media server 200 is positioned in the first network region 202 that includes an inter-gateway routing agent 260. The first network region transmits, as part of the establishment of a real-time or near real-time communication between first and second subscribers respectively in the first and second network regions, the common address to the second gateway 224. After the outgoing communication is answered by the second gateway 224, the first network region transmits in band to the second gateway 224 a user identifier associated with the second subscriber and/or a phantom user. The user identifier is used to establish the communication with the second subscriber.

Claims

1. A method for effecting a communication between subscribers of an enterprise network, comprising:

(a) providing an enterprise network having geographically dislocated first and second network regions, wherein the first and second network regions are in communication with one another through first and second intermediate networks and respectively comprise first and second gateways and a plurality of communication devices, and wherein, in a first operational mode, the first and second network regions are controlled by a common media server and bearer channels for at least substantially real-time communications are routed over the first intermediate network and wherein, in a second operational mode, the first and second network regions are not controlled by a common media server;

(b) receiving, by the first network region and from a first communication device of a first subscriber located in the first network region, a request to initiate an at least substantially real-time communication with a second communication device of a second subscriber located in the second network region;

(c) determining, by the first network region, that the enterprise network is in the second operational mode;

(d) originating an outgoing communication to a selected electronic address, the selected electronic address routing through the second intermediate network and terminating at the second network region, wherein the selected electronic address is not associated with a particular subscriber in the second network region; and

(e) after the outgoing communication is answered by the second network region, forwarding, over the second intermediate network, a unique identifier of at least one of the second subscriber and the second communication device.

2. The method of claim 1, wherein the first operational mode is in existence when the media server is able to communicate with each of the first and second network regions over the first intermediate network, wherein the second operational mode is in existence when the media server is unable to communicate with each of the first and second network regions over the first intermediate network, and wherein in the first operational mode at least most of the bearer channels for the at least substantially real time communications are routed over the first intermediate network and not over the second intermediate network.

3. The method of claim 1, wherein the common media server is a primary media server, wherein the second network region comprises a spare media server, wherein, in the second operational mode, the second network region is under the control of the spare media server, wherein the enterprise network comprises first and second groupings of trunks connected to the second intermediate network, wherein each of the first and second groupings of trunks comprise a plurality of trunks, and wherein the selected electronic address is associated with the second grouping of trunks and wherein step (d) comprises the substep:

(d1) transmitting, by the first network region, the selected electronic address over the second intermediate network to the second network region in an outgoing communication; and

wherein step (e) comprises the substep

(e1) after the outgoing communication is answered by the second network region, transmitting, by the first network region to the second network region, over the second intermediate network, and in band with the outgoing communication, the unique identifier, wherein the unique identifier is used to establish the communication of the first subscriber with the second subscriber.

4. The method of claim 3, wherein the unique identifier is a second user identifier associated with the second subscriber, wherein the selected electronic address is a telephone number, wherein the substantially real-time communication is a live voice call, wherein a first communication-related data structure is associated by the second network region with the incoming communication from the first network region, wherein a second communication-related data structure is associated by the first network region with the outgoing communication, wherein the first communication-related data structure includes a telephone number of the second communication device, a first user identifier, and an identifier of a first outgoing trunk, and wherein the second communication-related data structure includes the telephone number of the second communication device, a second user identifier, and an identifier of a second incoming trunk.

5. The method of claim 4, further comprising:

(f) determining that the second subscriber has failed to answer the second communication device in response to the incoming communication from the first subscriber;

(g) determining that a voice mail server is located in the first network region; and

(h) the second network region in-band signaling the first network region that the second subscriber has not answered the incoming communication; and

(i) the first network region directing the communication from the first subscriber to the voice mail server to leave a voice message for the second subscriber.

6. The method of claim 3, wherein the identifier is a user identifier associated with at least one of the second user and a phantom user and wherein step (d) comprises the substep:

(d2) transmitting, in-band, a communication-type identifier indicating whether the communication is a network fragmentation-type call or a bandwidth management-type call, wherein, when the communication-type identifier indicates a network fragmentation-type call, the user identifier is associated with the second user and, when the communication-type identifier indicates a bandwidth management-type call, the user identifier is associated with the phantom user.

7. The method of claim 3, wherein the first network region comprises a first plurality of subscribers and the second network region comprises a different second plurality of subscribers and further comprising:

(e) establishing a plurality of simultaneous bearer connections over the second intermediate network between members of the first and second pluralities of subscribers, wherein the plurality of bearer connections term to the selected electronic address.

8. The method of claim 7, further comprising, after termination of the communication between the first and second subscribers:

caching a trunk connection between first and second gateways in the first and second network regions, respectively, the trunk connection having been used during the communication.

9. The method of claim 3, further comprising:

at least one of the first and second network regions transmitting in-band feature information regarding at least one selected feature; and

in response the other of the at least one of the first and second network regions implementing the selected feature.

10. The method of claim 9, wherein the selected feature is one or more of a calling electronic address of the first subscriber, an identifier of the first subscriber, a distinctive ringing indicator, a reason code, a call restriction, and a class of call restriction.

11. The method of claim 3, further comprising:

maintaining the outgoing communication channel between the first and second network regions after hang up by the first and second subscribers.

12. The method of claim 1, further comprising:

(f) the first network region playing ringback tones over the first communication device; and

(g) during step (f), at least one of the first and second network regions in-band signaling further contact-related information to the other of the first and second network regions.

13. In an enterprise network having geographically dislocated first and second network regions, wherein the first and second network regions are in communication with one another through first and second intermediate networks, wherein the first network region comprises a first gateway, a first media server, and a plurality of communication devices, wherein the second network region comprises a second gateway and a voice mail server, wherein each of the first and second intermediate networks has a corresponding unique telephone number, each of the telephone numbers being associated with a plurality of subscribers, and wherein, in a first operational mode, the first and second network regions are controlled by the first media server and at least most of the bearer channels for live voice communications are routed over the first intermediate network and wherein, in a second operational mode, the first media sever does not control the second network region, a method comprising:

(a) determining, by the first network region, that call coverage requires a contact from a first communication device to be directed to the voice mail server to permit the user of the first communication device to leave a voice message for a subscriber;

(b) determining, by the first network region, that the enterprise network is in the second operational mode;

(c) initiating, by the first network region and over the second intermediate network, a call to the unique telephone number corresponding to the second network region;

(d) upon successful termination of the call on the second network region, in-band signaling, over a channel of the call, an identifier of the voice mail server; and

(e) thereafter connecting, over the call channel, the first communication device with the voice mail server.

14. The method of claim 13, wherein the first operational mode is in existence when the media server is able to communicate with each of the first and second network regions over the first intermediate network, wherein the second operational mode is in existence when the media server is unable to communicate with each of the first and second network regions over the first intermediate network, wherein in the first operational mode at least most of the bearer channels for the at least substantially real time communications are routed over the first intermediate network and not over the second intermediate network, and wherein in the second operational mode at least most of the bearer channels for the at least substantially real time communications are routed over the second intermediate network.

15. The method of claim 13, wherein the first media server is a primary media server, wherein the second network region comprises a spare media server, wherein, in the second operational mode, the first network region is under the control of the primary media server and the second network region is under the control of the spare media server, wherein the enterprise network comprises first and second groupings of trunks connected to the second intermediate network, wherein each of the first and second groupings of trunks comprise a plurality of trunks, and wherein the unique telephone number associated with the second network region is associated with the second grouping of trunks.

16. An enterprise network, comprising:

(a) a first network region geographically dislocated from a second network region, wherein the first and second network regions are in communication with one another through first and second intermediate networks;

(b) a first gateway in the first network region, wherein the second network region comprises a second gateway;

(c) a first plurality of communication devices in the first network region, wherein the second network region comprises a second plurality of communication devices;

(d) a primary media server operable to control the first and second network regions in a first operational mode but not in a second operational mode;

wherein bearer channels for at least substantially real-time communications are routed over the first intermediate network; and

(e) an inter-gateway routing agent operable, in the second operable mode and in response to a request, by a first communication device of a first subscriber in the first network region, to set up a call with a second communication device of a second subscriber in the second network region, (i) to set up a call, over the second intermediate network, to a second telephone address, the second telephone address being associated generally with the second network region and not with a particular subscriber, and (ii) to transmit over a channel of the call a unique identifier associated with at least one of the second communication device and second subscriber.

17. The enterprise network of claim 16, wherein the first intermediate network is packet-switched and the second intermediate network is circuit-switched, wherein the second telephone address is associated with a plurality of trunks in communication with the second network region, and wherein the call channel extends between the first and second gateways, and wherein the first communication device is not alerted until the call is set up between the first and second gateways.

18. The network of claim 16, wherein the first operational mode is in existence when the primary media server is able to communicate with each of the first and second network regions over the first intermediate network, wherein the second operational mode is in existence when the primary media server is unable to communicate with each of the first and second network regions over the first intermediate network, wherein, in the first operational mode, at least most of the bearer channels for calls between the first and second network regions are routed over the first intermediate network and not over the second intermediate network, and wherein, in the second operational mode, at least most of the bearer channels for calls between the first and second network regions are routed over the second intermediate network and not over the first intermediate network.

19. The network of claim 16, wherein the second network region comprises a spare media server, wherein, in the second operational mode, the second network region is under the control of the spare media server, wherein the enterprise network comprises first and second groupings of trunks connected to the second intermediate network, wherein each of the first and second groupings of trunks comprise a plurality of trunks, and wherein the second telephone address is associated with the second grouping of trunks, and wherein the inter-gateway routing agent transmits the second telephone address over the second intermediate network to the second network region in during call set up and, after the call is set up with the second network region, the inter-gateway routing agent transmits to the second network region, over the second intermediate network and in band with the call channel the unique identifier, wherein the unique identifier is used to establish the communication between the first and second subscribers over the call channel.

20. The network of claim 19, wherein the unique identifier is a second user identifier associated with the second subscriber, wherein the second telephone address is a telephone number, wherein the call is a live voice call, wherein a first communication-related data structure is associated by the first network region with call, wherein a second communication-related data structure is associated by the second network region with the call, wherein the first communication-related data structure includes the second telephone number of the second communication device, a first user identifier of the first subscriber, an identifier of a first outgoing trunk, and wherein the second communication-related data structure includes the second telephone number of the second communication device, the second user identifier, and an identifier of a second incoming trunk.

21. The network of claim 20, wherein the second network region determines that the second subscriber has failed to answer the second communication device in response to the incoming communication from the first subscriber, wherein the second region determines that a voice mail server is located in the first network region, wherein the second network region in-band signals, over the call channel, the first network region that the second subscriber has not answered the incoming communication, and wherein the first network region directs the communication from the first subscriber to the voice mail server to leave a voice message for the second subscriber.

22. The network of claim 19, wherein the unique identifier is a user identifier associated with at least one of the second subscriber and a phantom user and wherein the first gateway transmits in-band a communication-type identifier indicating whether the communication is a network fragmentation-type call or a bandwidth management-type call, wherein, when the communication-type identifier indicates a network fragmentation-type call, the user identifier is associated with the second subscriber and, when the communication-type identifier indicates a bandwidth management-type call, the user identifier is associated with the phantom user.

23. The network of claim 16, wherein at least one of the first and second gateways transmits in-band feature information regarding at least one selected feature;

and, in response the receiving network region implements the selected feature.

24. The network of claim 23, wherein the selected feature is one or more of a first telephone number of the first communication device of the first subscriber, an identifier of the first subscriber, a distinctive ringing indicator, a reason code, a call restriction, and a class of call restriction.

25. The network of claim 16, wherein the first network region plays ringback tones over the first communication device;

wherein, while ringback tones are played, at least one of the first and second gateways in-band signals further contact-related information to the other of the first and second network regions.

26. An enterprise network, comprising:

(a) a first network region geographically dislocated from a second network region, wherein the first and second network regions are in communication with one another through first and second intermediate networks;

(b) a first gateway in the first network region, the first gateway being in communication with a second gateway in the second network region;

(c) a first plurality of communication devices in the first network region, the first plurality of communication devices being in communication with a second plurality of communication devices in the second network region;

(d) an inter-gateway routing agent operable to;

(i) determine, in response to a request, by a first communication device of a first subscriber in the first network region, to set up a call with a second communication device of a second subscriber in the second network region, that, due to a predetermined condition, the call must be set up over the second intermediate network and not the first intermediate network, wherein the predetermined condition is at least one of a desired quality and/or grade of service is currently not available over the first intermediate network and a primary media server in the first network region has lost control of the second network region, (ii) to set up a call, over the second intermediate network, to a second telephone address, the second telephone address being associated generally with the second network region and not with a particular subscriber, and (iii) to transmit over a channel of the call a unique identifier associated with at least one of the second communication device and second subscriber.

27. The enterprise network of claim 26, wherein the first intermediate network is packet-switched and the second intermediate network is circuit-switched, wherein the second telephone address is associated with a plurality of trunks in communication with the second network region, wherein the call channel extends between the first and second gateways, wherein the first communication device is not alerted until the call is set up between the first and second gateways, and wherein the inter-gateway routing agent sends over the call channel an identifier of the predetermined condition as being one of a desired quality and/or grade of service is currently not available over the first intermediate network and a primary media server in the first network region has lost control over the second network region.

28. The enterprise network of claim 26, wherein the predetermined condition is a desired quality and/or grade of service is currently not available over the first intermediate network, wherein a bearer channel of the call is over the second intermediate network and a signaling channel for the call is over the first intermediate network, and wherein a set of data structures defining the call uses a first phantom user as the originator of the call and a second phantom user as the destination of the call.

29. The enterprise network of claim 28, wherein the predetermined condition is deemed to exist when at least one of the following is true:

a number of calls allocated by call admission control has been reached, a bandwidth allocated by call admission control has been reached, Voice over Internet Protocol resource exhaustion in the first and/or second gateway occurs, a codec set between the first and second network regions is not specified, and forced redirection between the first and second network regions is in effect.

30. The enterprise network of claim 29, wherein the primary media server plays ringback on the first subscriber communication device and ring tones on the second subscriber communication device.

31. The enterprise network of claim 26, wherein the predetermined condition is a primary media server in the first network region has lost control over the second network region, wherein a secondary media server now controls the second network region, wherein both bearer and signaling channels for the call are over the second intermediate network, and wherein a set of data structures defining the call uses a first user identifier of the first subscriber as the originator and a second user identifier of the second subscriber as the destination.

32. The enterprise network of claim 31, wherein the primary media server plays ringback to the first subscriber communication device and wherein the secondary media server plays ring tones on the second subscriber communication device.

33. The enterprise network of claim 26, wherein the inter-gateway routing agent caches inter-gateway connections, wherein the agent determines that there are available local trunk members in the first network region, and wherein the agent in-band signals over the call channel identifiers for a type of predetermined condition and a user identifier.

34. The enterprise network of claim 33, wherein the agent identifies, as part of the call channel, a first port on the first gateway and a second port on the second gateway and connects the first port with a first trunk and the second port with a second trunk.

35. The enterprise network of claim 33, wherein, when a trunk is connected with a port on the first gateway, the first gateway connects a trunk the first communication device and updates the device'"'"'s display to include a name of the second subscriber and a telephone number of the second communication device.