Alarm system activation platform
First Claim
1. A method for interfacing with an alarm monitoring customer to accumulate alarm monitoring data, comprising the steps of:
- receiving, though a customer interface, customer information data;
comparing customer information data with predetermined customer values and determining whether a customer is qualified or disqualified for alarm monitoring service; and
if qualified, generating an activation process, prompting for customer alarm information data,wherein the activation process further comprises the steps of;
comparing the alarm information data to predetermined alarm values and determining if a customer alarm system can be automatically programmed,programming the customer alarm system if it is determined that the customer alarm system can he automatically programmed, andcompiling the customer information data and the alarm information data into account data, and forwarding compiled account data to an alarm monitoring service provider to monitor the customer alarm system.
20 Assignments
0 Petitions
Accused Products
Abstract
Alarm System Activation Platform (ASAP) is a customer relationship management system for activating and maintaining a large number of alarm monitoring accounts with a minimum of work per account. It differs from standard alarm customer relationship management systems in that it is designed from the ground up to be entirely automated. ASAP eliminates most or all of this partly through automation of account processing and partly through providing tools to the customer to allow “self-service” activation and maintenance. It allows large numbers of accounts to be quickly activated and maintained with only a very small amount of work required per account.
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Citations
12 Claims
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1. A method for interfacing with an alarm monitoring customer to accumulate alarm monitoring data, comprising the steps of:
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receiving, though a customer interface, customer information data; comparing customer information data with predetermined customer values and determining whether a customer is qualified or disqualified for alarm monitoring service; and if qualified, generating an activation process, prompting for customer alarm information data, wherein the activation process further comprises the steps of; comparing the alarm information data to predetermined alarm values and determining if a customer alarm system can be automatically programmed, programming the customer alarm system if it is determined that the customer alarm system can he automatically programmed, and compiling the customer information data and the alarm information data into account data, and forwarding compiled account data to an alarm monitoring service provider to monitor the customer alarm system.
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2. A method for interfacing with an alarm monitoring customer to accumulate alarm monitoring data, comprising the steps of:
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receiving, though a customer interface, customer information data; comparing customer information data with predetermined customer values and determining whether a customer is qualified or disqualified for alarm monitoring service; and if qualified, generating an activation process, prompting for customer alarm information data, wherein the activation process further comprises the steps of; comparing the alarm information data to predetermined alarm values and determining if a customer alarm system can be automatically programmed, programming the customer alarm system if it is determined the customer alarm system can be automatically programmed, forwarding an alarm redirector to the customer if it is determined that the customer alarm system cannot be automatically programmed, and compiling the customer information data and the alarm information data into account data, and forwarding compiled account data to an alarm monitoring service provider to monitor the customer alarm system. - View Dependent Claims (3, 4, 5, 6)
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7. A system for interfacing with an alarm monitoring customer to accumulate alarm monitoring data, comprising:
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a customer interface for receiving customer information data; and activation means for comparing customer information data with predetermined customer values and determining whether a customer is qualified or disqualified for alarm monitoring service and if qualified, generating an activation process, prompting for customer alarm information data, wherein the activation means further comprises; means for comparing the alarm information data to predetermined alarm values and determining if a customer alarm system can he automatically programmed, means for programming the customer alarm system if it is determined that the customer alarm system can he automatically programmed, and means for compiling the customer information data and the alarm information data into account data, and forwarding compiled account data to an alarm monitoring service provider to monitor the customer alarm system.
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8. A system A system for interfacing with an alarm monitoring customer to accumulate alarm monitoring data, comprising:
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a customer interface for receiving customer information data; and activation means for comparing customer information data with predetermined customer values and determining whether a customer is qualified or disqualified for alarm monitoring service and if qualified, generating an activation process, prompting for customer alarm information data, wherein the activation means further comprises; means for comparing the alarm information data to predetermined alarm values and determining if a customer alarm system can be automatically programmed, means for programming the customer alarm system if it is determined the customer alarm system can be automatically programmed, means for forwarding an alarm redirector to the customer if it is determined that the customer alarm system cannot be automatically programmed, and means for compiling the customer information data and the alarm information data into account data, and forwarding compiled account data to an alarm monitoring service provider to monitor the customer alarm system. - View Dependent Claims (9, 10, 11, 12)
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Specification