Method and apparatus for interactive voicemail

• US 7,613,283 B1
• Filed: 02/24/2005
• Issued: 11/03/2009
• Est. Priority Date: 02/24/2005
• Status: Active Grant

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property II LP (AT&T, Inc.)
• Inventors: Gudelis, Marius, Ehlinger, James, Gilboy, Christopher
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US11/065,686
• Time in Patent Office: 1,713 Days
• Field of Search: 379/88.04, 379/88.08, 379/88.18, 379/106.02, 379/201.01, 379/69, 379/88.17, 379/114.2, 379/221.08, 379/265.02, 379/265.16, 379/266.07, 455/413, 455/563, 705/1, 705/10, 705/14, 705/75, 709/206
• US Class Current: 379/88.18
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A system and method for delivering interactive voice messages using a voice messaging system are disclosed. In an illustrative embodiment, the system comprises a voice messaging processor and memory containing machine readable instructions which, when executed by the processor, enable the voice messaging system to: receive an inbound call from a sender; record an interactive voice message from the sender directed to at least one recipient; receive a voice message retrieval request from a recipient; play the interactive voice message for the recipient; and initiate an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message. In one aspect of the invention, an application server is provided for generating interactive voicemails and placing the inbound call from the sender to the voice messaging processor.

Claims

1. A method for enabling telemarketers to deliver interactive voice messages using a voice messaging system, comprising the steps of:

receiving an inbound call from a telemarketer'"'"'s application server;

recording an interactive voice message from the application server directed to at least one recipient targeted by the telemarketer;

receiving a voice message retrieval request from a recipient targeted by the telemarketer;

playing the interactive voice message for the recipient; and

initiating an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message.

2. The method recited in claim 1, wherein the interactive voice message provides the recipient with an opportunity to request information.

3. The method recited in claim 1, wherein the interactive voice message provides the recipient with an opportunity to decline information.

4. The method recited in claim 1, wherein the interactive voice message provides the recipient with an opportunity to respond to a questionnaire.

5. The method recited in claim 1, wherein the interactive voice message provides the recipient with an opportunity to respond to a survey.

6. The method recited in claim 1, wherein the interactive voice message is an advertisement that provides the recipient with an opportunity to respond to the advertisement.

7. A method for enabling telemarketers to deliver interactive voice messages using a voice messaging system comprising the steps of:

receiving an inbound call from a telemarketer'"'"'s application server;

recording an interactive voice message from the application server directed to at least one recipient targeted by the telemarketer;

receiving a voice message retrieval request from a recipient targeted by the telemarketer;

playing the interactive voice message for the recipient; and

initiating an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message,

wherein a voicemail platform creates a connection to the application server and a media stream and command stream are set up between the voicemail server and the application server.

8. The method recited in claim 7, wherein the interactive voicemail comprises messages and prompts encoded in a syntax recognized by the voicemail platform.

9. A method for enabling telemarketers to deliver interactive voice messages using a voice messaging system, comprising the steps of:

receiving an inbound call from a telemarketer'"'"'s application server;

recording an interactive voice message from the application server directed to at least one recipient targeted by the telemarketer;

placing an outbound call to the at least one recipient targeted by the telemarketer;

playing the interactive voice message for the recipient; and

initiating an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message.

10. The method recited in claim 9, wherein the interactive voice message provides the recipient with an opportunity to request information.

11. The method recited in claim 9, wherein the interactive voice message provides the recipient with an opportunity to decline information.

12. The method recited in claim 9, wherein the interactive voice message provides the recipient with an opportunity to respond to a questionnaire.

13. The method recited in claim 9, wherein the interactive voice message provides the recipient with an opportunity to respond to a survey.

14. The method recited in claim 9, wherein the interactive voice message is an advertisement that provides the recipient with an opportunity to respond to the advertisement.

15. The method recited in claim 9, wherein the interactive voicemail comprises messages and prompts encoded in a syntax recognized by the voicemail platform.

16. A method for enabling telemarketers to deliver interactive voice messages using a voice messaging system, comprising the steps of:

receiving an inbound call from a telemarketer'"'"'s application server;

recording an interactive voice message from the application server directed to at least one recipient targeted by the telemarketer;

placing an outbound call to the at least one recipient targeted by the telemarketer;

playing the interactive voice message for the recipient; and

initiating an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message,

wherein a voicemail platform creates a connection to the application server and a media stream and command stream are set up between the voicemail server and the application server.

17. A voice messaging system for enabling telemarketers to deliver interactive voice messages, the voice messaging system comprising a voice messaging processor and memory containing machine readable instructions which, when executed by the processor, enable the voice messaging system to:

receive an inbound call from a telemarketer'"'"'s application server;

record an interactive voice message from the application server directed to at least one recipient targeted by the telemarketer;

receive a voice message retrieval request from a recipient targeted by the telemarketer;

play the interactive voice message for the recipient; and

initiate an interactive session with the recipient to elicit responses from the recipient regarding the interactive voice message.

18. The voice messaging system recited in claim 17, wherein the interactive voice message provides the recipient with an opportunity to request information.

19. The method recited in claim 17, wherein the interactive voice message provides the recipient with an opportunity to decline information.

20. The method recited in claim 17, wherein the interactive voice message provides the recipient with an opportunity to respond to a questionnaire.

21. The method recited in claim 17, wherein the interactive voice message provides the recipient with an opportunity to respond to a survey.

22. The method recited in claim 17, wherein the interactive voice message is an advertisement that provides the recipient with an opportunity to respond to the advertisement.