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Application based queuing via an H.323/SIP interface

  • US 7,613,289 B2
  • Filed: 05/28/2004
  • Issued: 11/03/2009
  • Est. Priority Date: 12/14/2000
  • Status: Expired due to Fees
First Claim
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1. A telephony-accessed application system for use in an IP-based telephony system and operable for providing an automated service to a plurality of end units connected to a network, the telephony-accessed application system comprising:

  • means for receiving a plurality of calls from a switch via a switch interface having a call-state model having at least three stages, including an offering stage, an alerting stage and a connect stage; and

    a queue for queuing calls which are in excess of call processing resources of the telephony-accessed application system.

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