Saving information from information retrieval systems
First Claim
1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
- receiving a call from a calling party to a called party for communication with a live attendant to obtain information;
initiating recording of the communication with the live attendant through an information retrieval system associated with the called party;
saving an audio file of the recording to a designated memory location, for subsequent access by the calling party;
providing a default delivery option to the calling party for accessing the recording;
wherein a web site is a default site previously designated for delivery of the audio file;
giving the calling party an option to designate a different delivery option instead of the default option for accessing the recording;
giving the calling party an option to designate a different web site, instead of the default site, for delivery of the audio file;
making the memory location available for subsequent accessing of the saved recording by the calling party; and
delivering the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party.
5 Assignments
0 Petitions
Accused Products
Abstract
A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller'"'"'s own network-based voice mail system or a temporary voice mailbox provided for the caller by the information provider, from which the caller can subsequently retrieve and review the information. The information may be saved to an Internet-based website from which the caller may subsequently retrieve the information. The information may be forwarded to a separate telephone directory number for receipt by a third person or for storing on a remote voice mail system. Additionally, the information may be electronically mailed to the caller'"'"'s electronic mail address for subsequent retrieval. Discussions with a live attendant may be recorded and stored, as audio files or as converted to text, for access by or delivery to the caller.
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Citations
13 Claims
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1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising:
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receiving a call from a calling party to a called party for communication with a live attendant to obtain information; initiating recording of the communication with the live attendant through an information retrieval system associated with the called party; saving an audio file of the recording to a designated memory location, for subsequent access by the calling party; providing a default delivery option to the calling party for accessing the recording; wherein a web site is a default site previously designated for delivery of the audio file; giving the calling party an option to designate a different delivery option instead of the default option for accessing the recording; giving the calling party an option to designate a different web site, instead of the default site, for delivery of the audio file; making the memory location available for subsequent accessing of the saved recording by the calling party; and delivering the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for saving information obtained from a telephony-based information retrieval system, comprising:
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an information retrieval system associated with a called party and operative; to receive a call from a calling party to a called party for communication with a live attendant to obtain information; to initiate recording of the communication with the live attendant through an information retrieval system associated with the called party; to save an audio file of the recording to a designated memory location, for subsequent access by the calling party; to provide a default information delivery option to the calling party for accessing the recording; to deliver the audio file to a default web site in response to a previous designation of the default web site for delivery of the audio file to give the calling party an option to designate a different delivery option instead of the default option for accessing the recording; to give the calling party an option to designate a different web site, instead of the default site, for delivery of the audio file; to make the memory location available for subsequent accessing of the saved recording by the calling party; and to deliver the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party. - View Dependent Claims (9, 10, 11, 12, 13)
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Specification