Intelligent messaging

• US 7,620,408 B2
• Filed: 12/22/2006
• Issued: 11/17/2009
• Est. Priority Date: 06/25/2003
• Status: Expired due to Term

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Zang, Xiaolin, Shah, Ali, Ye, Zhou, Kothari, Kalpak Dilip, Wilsher, Thomas, Shi, Jimmy, Xiang, Jibin
• Primary Examiner(s): D AGOSTA, STEPHEN M
• Application Number:
  US11/615,770
• Publication Number:
  US 20070130271A1
• Time in Patent Office: 1,061 Days
• Field of Search: 455/412.1, 455/412.2, 455/414.1, 455/414.2, 455/466, 455/456.1, 379/88.04, 379/88.14, 709/206, 709/238, 709/246, 370/428
• US Class Current: 455/466
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

Techniques for sending messages with automatic device selection and content conversion are provided. A recipient and devices associated with the recipient are determined for a message. A device is selected and the format of the message may be converted based on the selected device, if necessary. The message is then sent to the selected device.

Claims

1. A method for sending a communication, the method comprising:

under control of one or more message delivery computer systems including executable instructions,

receiving a communication from a sender to be delivered to a recipient;

determining a recipient identifier associated with the communication;

determining a plurality of devices associated with the recipient using the recipient identifier, the plurality of devices being of at least two device types;

determining presence information for the recipient;

determining a user preference for delivery of the communication to the recipient, the user preference indicating a priority scheme for determining at least one of a selected device and a selected device type to which to deliver the communication;

delivering the communication to a second device of the plurality of devices that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information, the communication being delivered in a second protocol used for communication by the second device;

determining a format associated with the second device;

determining whether the communication needs to be adapted to the determined format; and

if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication to the second device.

2. The method of claim 1, wherein determining the user preference for delivery includes determining a content of the communication.

3. The method of claim 1, wherein the user preference is changeable by the user in order to update preference information.

4. The method of claim 1, wherein the user preference further indicates multiple devices to receive the communication based on a time of delivery of the communication.

5. The method of claim 1, wherein the determined format comprises at least one of a short message system (SMS), email, instant message (IM), and voice message format.

6. The method of claim 1, wherein adapting the communication comprises adapting content of the received communication to content compatible with the determined format.

7. The method of claim 1, wherein determining the user preference includes using communication capabilities for the plurality of device types.

8. A method for establishing a connection for communication, the method comprising:

under control of one or more message delivery computer systems including executable instructions,

receiving a communication request from a sender for a recipient;

determining presence information for the recipient;

determining a user preference for communication with the recipient, the user preference indicating a priority scheme for determining at least one of a selected device and a selected device type with which to establish the connection for communication, the user being associated with at least two devices each having a device type and being operable to provide the connection for communication;

establishing the connection with a second device of the at least two devices that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information, the connection being established in a second protocol used for communication by the second device;

determining a format associated with the second device;

determining whether a communication to be sent using the established connection communication needs to be adapted to the determined format; and

if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication to the second device using the established connection.