Interactive voice enabled email notification and alert system and method
First Claim
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1. A distributed notification system for delivering selected communications in real time to a recipient in an alternate communication format and/or via an alternate communication network, the system comprising;
- a communication server for receiving and storing an initial communication in a first format intended for a first destination over a first communication network;
a selection module that screens said initial communication pursuant to a first set of rules defined by the recipient to determine whether said initial communication should be identified as a selected communication for alternate delivery;
a rules database that stores recipient state information and a second set of rules, which are at least in part defined by the recipient, for application to said selected communication wherein said second set of rules, in conjunction with said recipient state information, determine said alternate communication format and/or said alternate communication network for delivery of said selected communication;
a rules module that queries said rules database for said recipient state information and said second set of rules and instantiates an instruction application based on said recipient state information and said second set of rules to direct further processing of said selected communication;
a service module that is invoked by said instruction application and that converts said selected communication from said first format to a second format; and
a delivery module that automatically delivers said selected communication in said second format to a second destination directed by the instruction application according to said recipient state information and said second set of rules.
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Abstract
An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.
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Citations
11 Claims
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1. A distributed notification system for delivering selected communications in real time to a recipient in an alternate communication format and/or via an alternate communication network, the system comprising;
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a communication server for receiving and storing an initial communication in a first format intended for a first destination over a first communication network; a selection module that screens said initial communication pursuant to a first set of rules defined by the recipient to determine whether said initial communication should be identified as a selected communication for alternate delivery; a rules database that stores recipient state information and a second set of rules, which are at least in part defined by the recipient, for application to said selected communication wherein said second set of rules, in conjunction with said recipient state information, determine said alternate communication format and/or said alternate communication network for delivery of said selected communication; a rules module that queries said rules database for said recipient state information and said second set of rules and instantiates an instruction application based on said recipient state information and said second set of rules to direct further processing of said selected communication; a service module that is invoked by said instruction application and that converts said selected communication from said first format to a second format; and a delivery module that automatically delivers said selected communication in said second format to a second destination directed by the instruction application according to said recipient state information and said second set of rules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for providing select messages to a recipient in real time in an alternate communication format and/or via an alternate communication network, the method comprising;
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receiving an initial communication in a first format intended for a first destination at a communication server via a first communication network; screening said initial communication pursuant to a first set of rules defined, at least in part, by the recipient, to determine whether said initial communication should be identified as a selected communication for alternate delivery; temporarily storing said selected communication at said communication server; sending an alert message to a notification system to initiate a process for delivery of said selected communication in a second format; querying a rules database for recipient state information and a second set of rules for application to said selected communication, wherein said second set of rules, in conjunction with said recipient state information, determine said alternate communication format, an alternate destination, and/or said alternate communication network for delivery of said selected communication; converting said selected communication from said first format to a second format based upon said recipient state information and said second set of rules; and automatically delivering said selected communication in said second format to said alternate destination. - View Dependent Claims (10, 11)
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Specification