Flexible billing adjustment system
First Claim
1. A system for processing a billing adjustment request related to one or more past shipping charges that were applied to a credit card used by a customer of a carrier, said system comprising:
- a database for storing information related to past shipping charges;
a display device for displaying billing related information to a user via a graphical user interface;
an input device for allowing the user to input information via the graphical user interface; and
one or more computers in communication with said input device, said display device, and said database, said one or more computers configured for;
(1) allowing the user to enter a reference number that references at least one shipment associated with the customer;
(2) retrieving from said database a list of one or more past credit card transactions that are associated with said reference number;
(3) allowing the user to select a transaction from the list of one or more past credit card transactions;
(4) allowing the user to enter a reason input that identifies a reason for making a billing adjustment request for the selected transaction;
(5) based at least in part on said reason input, (a) allowing the user to enter an adjustment amount, the adjustment amount being an amount by which the transaction amount of the selected transaction is requested to be reduced pursuant to the billing adjustment request or (b) automatically setting the adjustment amount equal to the full transaction amount of the selected transaction;
(6) submitting the billing adjustment request in association with the selected transaction, wherein the billing adjustment request comprises applying the adjustment amount to a past transaction amount of the selected transaction, the past transaction amount having been previously applied to said credit card; and
(7) transmitting the adjustment amount in association with the credit card number of said credit card to a credit card company that is responsible for handling charges applied to said credit card.
1 Assignment
0 Petitions
Accused Products
Abstract
The present invention relates to flexible billing systems that can be used within the transportation industry to facilitate credit card billing adjustments to credit cards that were previously used by customers to pay for one or more shipping charges. In particular, the present invention provides a system or tool that enables a user to easily access a detailed billing history of credit card transactions in order to apply full or partial credit card billing adjustments that specifically correspond to individual transactions included in the history of charges associated with a particular item or shipment.
9 Citations
32 Claims
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1. A system for processing a billing adjustment request related to one or more past shipping charges that were applied to a credit card used by a customer of a carrier, said system comprising:
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a database for storing information related to past shipping charges; a display device for displaying billing related information to a user via a graphical user interface; an input device for allowing the user to input information via the graphical user interface; and one or more computers in communication with said input device, said display device, and said database, said one or more computers configured for; (1) allowing the user to enter a reference number that references at least one shipment associated with the customer; (2) retrieving from said database a list of one or more past credit card transactions that are associated with said reference number; (3) allowing the user to select a transaction from the list of one or more past credit card transactions; (4) allowing the user to enter a reason input that identifies a reason for making a billing adjustment request for the selected transaction; (5) based at least in part on said reason input, (a) allowing the user to enter an adjustment amount, the adjustment amount being an amount by which the transaction amount of the selected transaction is requested to be reduced pursuant to the billing adjustment request or (b) automatically setting the adjustment amount equal to the full transaction amount of the selected transaction; (6) submitting the billing adjustment request in association with the selected transaction, wherein the billing adjustment request comprises applying the adjustment amount to a past transaction amount of the selected transaction, the past transaction amount having been previously applied to said credit card; and (7) transmitting the adjustment amount in association with the credit card number of said credit card to a credit card company that is responsible for handling charges applied to said credit card. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method of processing a billing adjustment request related to one or more past shipping charges that were applied to a credit card used by a customer of a carrier, said method comprising the steps of:
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(1) allowing a user to enter, via an electronic input device, a reference number that references at least one shipment associated with the customer; (2) retrieving from a database, via a computing device, a list of one or more past credit card transactions that are associated with said reference number; (3) allowing the user to select, via the electronic input device, a transaction from the list of one or more past credit card transactions; (4) al1owing the user to enter a reason input that identifies a reason for making a billing adjustment request for the selected transaction; (5) based at least in part on said reason input, (a) allowing the user to enter an adjustment amount, the adjustment amount being an amount by which the transaction amount of the selected transaction is requested to be reduced pursuant to the billing adjustment request or (b) automatically setting the adjustment amount equal to the full transaction amount of the selected transaction; (6) submitting, via the computing device, the billing adjustment request in association with the selected transaction, wherein the billing adjustment request comprises applying the adjustment amount to a past transaction amount of the selected transaction, the past transaction amount having been previously applied to said credit card; and (7) transmitting, via the computing device, the adjustment amount in association with the credit card number of said credit card to a credit card company that is responsible for handling charges applied to said credit card. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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Specification