Systems and methods for providing critical information based on profile data

• US 7,631,047 B1
• Filed: 06/24/2002
• Issued: 12/08/2009
• Est. Priority Date: 06/24/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Koch, Robert A., Adamczyk, Maria
• Primary Examiner(s): SHAW, PELING ANDY
• Application Number:
  US10/179,332
• Time in Patent Office: 2,724 Days
• Field of Search: 709/206, 701/214
• US Class Current: 709/207
• CPC Class Codes: H04Q 11/06 Time-space-time switching
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Systems and methods for providing critical information to a user of a content providing service based on profile data associated with the user are disclosed. Such systems and methods can include storing a user profile that identifies a plurality of communication pathways via which a critical information alert can be provided to a user associated with the user profile. The critical information alert contains critical information provided by the content providing service. The user profile includes a respective set of decision criteria associated with each of the plurality of communication pathways. A satisfied set of decision criteria is identified from among the respective sets of decision criteria. The critical information alert is provided to the user via the communication pathway associated with the satisfied set of decision criteria.

Claims

1. A computer implemented method for providing critical information to a user of a content providing service, the method comprising:

storing a user profile in a computer data storage device that identifies a plurality of communication pathways to at least one of a wireless and a wire line communication network via which a critical information alert can be provided to a user associated with the user profile,

wherein the user profile includes a respective set of decision criteria associated with each of the plurality of communication pathways,

wherein each set of decision criteria is based on a likely location of the user determined by a comparison of location data identifying a current geographic location of the user and current user presence information against location data identifying an associated location of the user stored in the user profile,

wherein a specific communication pathway for the critical information alert and a message type of the critical information alert are automatically determined by the satisfaction of the decision criteria associated with one of the plurality of communication pathways;

within the user profile, presenting the user with an option of choosing a specific message type to be included with the critical information alert, the choice being between one of a text message and an audio message regardless of the specific communication pathway determined for the critical information alert, wherein the user is also provided with the capability to override the specific message type;

identifying a satisfied set of decision criteria from among the respective sets of decision criteria by determining information that is related to the decision criteria; and

providing the critical information alert and the specific message from an alert server to the user via the communication pathway associated with the satisfied set of decision criteria, wherein the critical information alert contains critical information provided by the content providing service.

2. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current status of the user.

3. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current day of the week.

4. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current location of the user determined by a transmitted signal train.

5. The method of claim 1, wherein storing the user profile comprises:

storing a user profile that identifies, for a selected communication pathway selected from the plurality of communication pathways, an alert receiving device associated with the selected communication pathway.

6. The method of claim 5, wherein storing the user profile comprises:

storing a user profile that identifies, for the alert receiving device associated with the selected communication pathway, a device identifier that enables an alert server to provide the critical information alert via the selected communication pathway.

7. The method of claim 6, wherein storing the user profile comprises:

storing a user profile that identifies a device identifier that includes a number that enables the alert server to establish a telephone connection to the alert receiving device.

8. The method of claim 7, wherein storing the user profile comprises:

storing a user profile that identifies a device identifier that includes at least one of a telephone number, a pager number, and a fax number.

9. The method of claim 6, wherein storing the user profile comprises:

storing a user profile that identifies a device identifier that includes a network address that enables the alert server to establish a telephone connection to the alert receiving device.

10. The method of claim 9, wherein storing the user profile comprises:

storing a user profile that identifies a device identifier that includes an email address.

11. The method of claim 1, further comprising:

providing a user interface via which the user can provide data relating to the user profile.

12. The method of claim 1, wherein providing the critical information alert comprises:

providing the critical information alert to an alert receiving device associated with the communication pathway associated with the satisfied set of decision criteria.

20. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on a current location of the user and wherein the information that is related to the decision criteria and that is distinct from use of the communication pathways indicates the current location of the user.

21. The method of claim 1, wherein at least one of the respective sets of decision criteria includes a decision criterion that is based on presence information associated with the user and wherein the presence information indicates which communication pathways are currently in use by the user.

13. An alert server, comprising:

a computer data storage device that contains a user profile associated with a user of a content provider service, wherein the user profile includes a respective set of decision criteria associated with each of a plurality of communication pathways, wherein the decision criteria is based on a likely location of the user determined by a comparison of location data identifying a current geographic location of the user and current user presence information against location data identifying an associated location of the user stored in the user profile;

identification means for identifying, from the plurality of communication pathways and based on the user profile, a preferred communication pathway for transmitting a critical information alert by determining first information that is distinct from use of the communication pathways and by determining second information that is not related to failed attempts to transmit the critical information alert over one or more of the communication pathways, wherein a message type of the of the critical information alert is automatically determined by the satisfaction of set of decision criteria associated with one of the plurality of communication pathways;

selection means for allowing the user an option to select a specific message type by which the critical information alert is to be transmitted, the specific message type option including one of a text message and an audio message regardless of the message type determined for the critical information alert;

override means for allowing the user the option to override the specific message type; and

transmission means for transmitting the critical information alert via the preferred communication pathway.

14. The alert server of claim 13, further comprising:

receiving means for receiving presence information associated with the user, wherein the identification means identifies the preferred communication pathway based on the presence information.

15. The alert server of claim 13, wherein the first information comprises the time of day and the day of the week and wherein the user profile specifies a first communication pathway in association with a range of days of the week and a range of the time of the day and the user profile specifies at least a second communication pathway in association with the days of the week and the times of day not associated with the first communication pathway.

16. The alert server of claim 13, wherein the critical information alert contains the critical information.

17. The alert server of claim 13, wherein the user profile identifies the plurality of communication pathways via which the critical information alert can be provided.

18. The alert server of claim 13, further comprising:

receiving means for receiving presence information associated with the user, wherein the identification means identifies the preferred communication pathway based on the presence information, wherein the second information comprises the presence information which indicates the communication pathways to which the user is currently present.

19. The alert server of claim 13, further comprising:

receiving means for receiving location information associated with the user, wherein the identification means identifies the preferred communication pathway based on the location information, wherein the first information comprises the location information that is obtained through a location system independent of the communication pathways.