Communication data method and system for voice applications excecutable by user equipment

• US 7,633,928 B2
• Filed: 03/27/2006
• Issued: 12/15/2009
• Est. Priority Date: 03/29/2005
• Status: Active Grant

• Current Assignee: Valtrus Innovations Limited (f/k/a Dolya Holdco 9 Limited) (Key Patent Innovations Limited)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Taylor, Richard, Tofts, Christopher
• Primary Examiner(s): Cumming; William D
• Application Number:
  US11/389,307
• Publication Number:
  US 20060256935A1
• Time in Patent Office: 1,359 Days
• Field of Search: 379/21, 379/88.18, 379/88.2, 379/93.01, 379/201.1, 379/207.16, 379/88.17, 370/252, 370/351, 370/352, 370/356, 704/270.01, 705/2, 707/3, 707/100, 709/203, 709/310, 717/105, 717/106, 719/310
• US Class Current: 370/351
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A communication system includes a data base storing voice applications corresponding to programs executable by user equipment and user profiles. The voice applications are arranged to provide assistance in relation to the programs. A communication handler causes execution of a voice application from the data base responsive to user identification data.

Claims

1. A communication system, comprising:

a data base configured to store voice applications and user profiles, each voice application corresponding to a stored user profile for a user and corresponding to programs executable by user equipment for the user,

wherein each of the user profiles contains an indication of the programs executable by the user equipment for the user, and each of the user profiles contains an indication of the corresponding voice application, and

each of the voice applications contains at least one menu option associated with at least one of the programs corresponding to the voice application, and

each voice application is arranged to provide assistance in relation to at least one of the programs corresponding to the voice application, and the at least one menu option for the voice application provides the assistance;

an identifier configured to process identification data associated with a communication and a user profile;

a match engine configured to use the identification data to retrieve from the database the user profile associated with the identification data, and the match engine is configured to use the indication of the corresponding voice application in the user profile associated with the identification data as an index to retrieve the corresponding voice application from the data base; and

a communication handler configured to cause execution of the retrieved voice application from the data base responsive to the matching engine identifying the user profile from the data base, wherein the executed voice application corresponds to the identified user profile and the at least one of the programs for the user of the identified user profile.

2. A communication system as claimed in claim 1 in which the data base is configured to comprise the voice application in response to a known problem associated with the at least one of the programs and in which the voice application provides support in relation to that problem.

3. A communication system as claimed in claim 1 in which the communication is a telephone call.

4. A communication system as claimed in claim 3 in which the identification data comprises at least one of Calling Line Identification Data (CLID), Dialed Number Identification Service attribute values (DNIS), Calling Number Identification (CNI), AIN equipment or services or any other telephony identification data or identification data associated with the user or equipment accessible tom or used by, a user.

5. A communication system as claimed in claim 1 in which the communication comprises a data communication having at least one data packet.

6. A communication system as claimed in claim 5 in which the at least one data packet comprises the identification data.

7. A communication system as claimed in claim 6 in which the identification data comprises network data.

8. A communication system as claimed in claim 7 in which the network data comprises an Internet Protocol address.

9. A communication system as claimed in claim 1 in which the voice application comprises a plurality of menu options associated with the at least one of the programs.

10. A communication system as claimed in claim 1 in which the voice application comprises a plurality of menu options;

each option being associated with a respective program of the programs corresponding to the user profile and the voice application.

11. A communication system as claimed in claim 1 wherein each voice application is associated with a respective program of a plurality of programs.

12. A data processing method comprising:

storing voice applications and user profiles in a data base in computer storage, each voice application corresponding to a stored user profile for a user and corresponding to programs executable by user equipment for the user,

wherein each of the user profiles contains an indication of the programs executable by the user equipment for the user, and each of the user profiles contains an indication of the corresponding voice application, and

each of the voice applications contains at least one menu option associated with at least one of the programs corresponding to the voice application

wherein the at least one menu option is configured to output data based on an interaction with the user equipment;

receiving identification data associated with a communication and a user profile;

using the identification data to retrieve from the data base the user profile associated with the identification data;

using the indication of the corresponding voice application in the user profile associated with the identification data as an index to retrieve the corresponding voice application from the data base; and

causing execution of the retrieved voice application from the data base.

13. A communication system comprising:

data storage means for storing voice applications and user profiles, each voice application corresponding to a stored user profile for a user and corresponding to programs executable by user equipment for the user,

wherein each of the user profiles contains an indication of the programs executable by the user equipment for the user, and each of the user profiles contains an indication of the corresponding voice application, and

each of the voice applications contains at least one menu option associated with at least one of the programs corresponding to the voice application, and

each voice application is arranged to provide assistance in relation to at least one of the programs corresponding to the voice application, and the at least one menu option for the voice application provides the assistance;

means for processing identification data associated with a communication;

a match engine means for using the identification data to retrieve from the database the user profile associated with the identification data, and for using the indication of the corresponding voice application in the user profile associated with the identification data as an index to retrieve the corresponding voice application from the data storage means; and

means for executing the retrieved voice application arranged to provide assistance in relation to at least one the programs corresponding to the retrieved voice application.