Method and system for selectively displaying alarms in a communications network
First Claim
1. A method for presenting an alert in a communications network that includes a plurality of network components that enable connection of devices on the network, the method comprising:
- receiving an alert associated with a network component;
identifying all alerts associated with the network component, wherein the network component is identified by querying a first data structure associating network components with alert identifiers and a second data structure that stores alerts and associates the alerts with network components based on the identified network component;
determining which of the all alerts relate to problems that currently affect customer service versus those that require attention of a user but that do not currently affect customer service, thereby defining a set of customer-service-affecting (CSA) alerts and non-customer-service-affecting alerts;
assigning a priority level to each CSA alert within the set of customer-service-affecting alerts based on one or more predetermined criteria;
ranking the alerts based on priority level to determine a most important alert; and
automatically presenting the most important alert to the user without user intervention.
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Accused Products
Abstract
A method and system for processing network trouble alerts is provided. A most important alert is presented, with the ability to view other status indications related to it. The method includes receiving a status indication, identifying a network resource associated with it, determining whether the resource is subordinate to another resource, which is associated with at least a second status indication, and if the resource is not subordinate another, then evaluating the status indication to determine if it should be presented to a user. If so, then automatically presenting the status indication to the user without user intervention.
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Citations
17 Claims
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1. A method for presenting an alert in a communications network that includes a plurality of network components that enable connection of devices on the network, the method comprising:
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receiving an alert associated with a network component; identifying all alerts associated with the network component, wherein the network component is identified by querying a first data structure associating network components with alert identifiers and a second data structure that stores alerts and associates the alerts with network components based on the identified network component; determining which of the all alerts relate to problems that currently affect customer service versus those that require attention of a user but that do not currently affect customer service, thereby defining a set of customer-service-affecting (CSA) alerts and non-customer-service-affecting alerts; assigning a priority level to each CSA alert within the set of customer-service-affecting alerts based on one or more predetermined criteria; ranking the alerts based on priority level to determine a most important alert; and automatically presenting the most important alert to the user without user intervention. - View Dependent Claims (2, 3, 4)
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5. One or more computer-readable media have computer-useable instructions embodied thereon for performing a method determining whether to present an indication of a status of a component that enables connection of devices on a communications network, the method comprising:
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receiving the status indication; identifying a component associated with the status indication; determining through the use of a first data structure whether the component is subordinate to a second component, which is associated with at least a second status indication; if the component is not subordinate to a second component, then evaluating the status indication to determine if the status indication relates to a problem that currently affects customer service or does not currently affect customer service; classifying the status indication as one in a set of customer-service affecting indications or one in a set of non-customer-service affecting indications; if the status indication is customer-service affecting, determining if it should be presented to a user; and if so, then automatically presenting the status indication to the user without user intervention. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12)
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13. A method of presenting an alert in a communications networking environment, the method comprising:
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storing in a first data structure a plurality of records related to network components in an alert condition, wherein the network components enable connection of devices on a network; querying the data structure to determine whether a first component is subordinate to at least a second component and a third component, wherein the second and third components are in an alert condition; determining if the second and third network components in alert condition are in alert condition because of a current customer-service-affecting alert; if in alert condition because of a customer-service affecting alert, evaluating the at least second and third component to determine a most important customer-service affecting alert; and automatically displaying the determined most important customer-service affecting alert to a user without user intervention, but not displaying other alerts associated with the other components unless a request to present the other alerts is received. - View Dependent Claims (14, 15, 16, 17)
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Specification