Method and apparatus for subscriber control of an inbound call

• US 7,636,431 B2
• Filed: 03/23/2004
• Issued: 12/22/2009
• Est. Priority Date: 03/23/2004
• Status: Active Grant

• Current Assignee: Windstream Intellectual Property Services, Inc. (Windstream Holdings II LLC)
• Original Assignee: Broadview Networks Incorporated (Windstream Holdings II LLC)
• Inventors: Williams, L. Lloyd, Kahnert, Michael
• Primary Examiner(s): Matar; Ahmad F
• Assistant Examiner(s): Nguyen; Khai N
• Application Number:
  US10/806,135
• Publication Number:
  US 20050213740A1
• Time in Patent Office: 2,100 Days
• Field of Search: 379/207.02, 379/221.13, 455/414, 705/202
• US Class Current: 379/221.13
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/0048 where the text-based messaging service is a Short Message Service
• CPC Class Codes: H04M 7/126 Interworking of session control protocols

Abstract

Service subscriber inbound call control is effected from within a public switched telephone network (PSTN) using a Call Service Node (CSN). On receipt of a call directed to the service subscriber, at least one messaging network message is sent to the service subscriber to request a call treatment option. Pending receipt of a reply from the subscriber, the call is routed by the CSN to a call parking facility in the PSTN. The call parking facility may be a voice mail box of the subscriber or an announcement facility. After a call treatment option is received, the call is released from the call parking facility the call treatment is effected. The service enables single number service for multiple service subscriber directory numbers, unified voice mail for multiple service subscriber telephone numbers, or segregated voice mail boxes for a single service subscriber number, as well as real-time, interactive inbound call screening.

Claims

1. A method for providing an inbound call control service to a public switched telephone network (PSTN) inbound call control service subscriber, the method comprising:

configuring a directory number of the inbound call control service subscriber as a locally ported directory number in accordance with a Local Number Portability deployment, so that all calls to the directory number are routed through the PSTN to a call service node (CSN) that is a virtual service switching point in the PSTN;

receiving a call initiation message at the CSN, the call initiation message being associated with a call from a caller who dialed the locally ported directory number of the inbound call control service subscriber;

extracting a called number from the call initiation message, and using the called number to identify the inbound call control service subscriber associated with the called number by using the called number in a query to retrieve an inbound call control service subscriber profile that stores default information about how calls to the inbound call control service subscriber are to be handled;

issuing an inbound call notification message over a messaging network from the CSN to at least one messaging device operated by the inbound call control service subscriber, the inbound call notification message providing information related to the inbound call and requesting that the inbound call control service subscriber select a call treatment option for the inbound call;

while waiting for a reply to the inbound call notification message, modifying the inbound call initiation message to forward the call to a call parking facility associated with the inbound call service, and forwarding the modified inbound call initiation message from the CSN through the PSTN to forward the call to the call parking facility;

receiving from the inbound call control service subscriber a reply to the inbound call notification message indicating the call treatment option selected by the inbound call control service subscriber in response to the inbound call notification message;

controlling the parked call by sending a call release message from the CSN through the PSTN to the call parking facility to release the call from the call parking facility; and

further controlling the call using call control messages sent from the CSN through the PSTN to control the released call in accordance with the call treatment option selected by the inbound call control service subscriber in response to the inbound call notification message.

2. The method as claimed in claim 1 wherein prior to receiving the call initiation message at the CSN, the method further comprises steps of:

receiving a dialed number at a service switching point that serves a calling party that initiated the inbound call;

translating the dialed number and determining that the dialed number is the locally ported number;

querying a service control point for routing instructions for completing the call to the dialed number; and

formulating the call initiation message in response to receipt of the routing instructions from the service control point.

3. The method as claimed in claim 2 wherein formulating the call initiation message comprises formulating an Initial Address Message containing a conversion number and a routing code for routing the Initial Address Message to the CSN.

4. The method as claimed in claim 1 wherein issuing the inbound call notification message comprises:

examining the inbound call control service subscriber profile to identify at least one messaging network address specified by the inbound call control service subscriber; and

formulating and sending an inbound call notification message to each messaging network address specified in the inbound call control service subscriber profile, a format of each inbound call notification message being determined by characteristics of the messaging network through which the inbound call notification message is sent.

5. The method as claimed in claim 1 wherein routing the call to a call parking facility comprises forwarding the call to an announcement player that requests that the caller wait while the call is being processed.

6. The method as claimed in claim 1 wherein routing the call to a call parking facility comprises forwarding the call to a voice mail box.

7. The method as claimed in claim 6 wherein the reply received from the inbound call control service subscriber requests voice mail monitoring and the method further comprises:

activating a trunk monitor connected to a trunk facility through which the call is routed;

converting monitored content into a format compatible with a one of the at least one client device from which the reply was received; and

forwarding the converted monitored content to the client device from which the reply was received, to permit the inbound call control service subscriber to listen to the voice mail message in real time.

8. The method as claimed in claim 7 wherein converting monitored content comprises converting pulse code modulated data to a streaming audio format.

9. The method as claimed in claim 6 wherein routing the call to a call parking facility comprises:

extracting the called number from the call initiation message and using the called number in a query to retrieve the service subscriber profile;

extracting a calling party number from the call initiation message;

searching the service subscriber profile to determine whether the calling party number is associated with a specific voice mail box to which the call is to be forwarded; and

if the calling party number is associated with a specific voice mail box, routing the inbound call to the specific voice mail box, otherwise forwarding the call to one of an announcement player and a default voice mail box specified in the service subscriber profile.

10. The method as claimed in claim 9 wherein routing the call to the voice mail box comprises modifying the call initiation message by inserting an address of the voice mail box into a called number field of the call initiation message, and inserting an inbound call control service subscriber telephone number associated with the voice mail box in a redirecting number field of the call initiation message, if the inbound call control subscriber telephone number associated with the voice mail box is different from the telephone number in the original called number field of the call initiation message.

11. The method as claimed in claim 1 wherein controlling the call using call control messages sent from the CSN in accordance with the call treatment option selected by the inbound call control service subscriber in response to the inbound call notification message comprises reconnecting the call to a telephone number specified in the reply, if the reply is received before a predetermined period of time lapses, and applying a default call treatment option specified in the service subscriber profile if the reply is not received before the predetermined period of time lapses.

12. The method as claimed in claim 11 wherein the default call treatment option is determined by a time of day and day of week.

13. The method as claimed in claim 11 wherein the default call treatment option is forwarding the call to a voice mail box.

14. The method as claimed in claim 11 wherein reconnecting the call to a telephone number specified in the reply comprises one of reconnecting the call to a directory number specified in the service subscriber profile;

reconnecting the call to a service-subscriber-selected one of a plurality of telephone numbers specified in the service subscriber profile; and

, reconnecting the call to a telephone number supplied by the inbound call control service subscriber in the reply to the inbound call notification message.

15. The method as claimed in claim 1 further comprising storing a number of a calling party that initiated the inbound call so that if the reply to the inbound call notification is received after the calling party has terminated the inbound call, the CSN can use information in the reply and the stored number of the calling party to automatically establish a call between the inbound call control service subscriber and the calling party.

16. A method for providing single number service to a public switched telephone network (PSTN) single number service subscriber, comprising:

configuring a directory number of the single number service subscriber as a locally ported directory number in accordance with a Local Number Portability deployment, so that all calls to the locally ported directory number are routed through the PSTN to a call service node (CSN) that is a virtual service switching point in the PSTN;

receiving a call initiation message at the CSN, the call initiation message being associated with a call from a caller who dialed the locally ported directory number;

extracting a called number from the call initiation message, and using the called number in a query to retrieve a service subscriber profile that stores default information about how calls to the single number service subscriber are to be handled;

issuing an inbound call notification message over a messaging network from the CSN to at least one messaging device operated by the single number service subscriber, the inbound call notification message providing information related to the inbound call and requesting that the single number service subscriber select a call treatment option for the inbound call;

while waiting for a reply to the inbound call notification message, routing the call initiation message from the CSN through the PSTN to forward the call to a call parking facility in the PSTN that is associated with the single number service;

receiving from the single number service subscriber a reply to the inbound call notification message indicating the call treatment option;

further controlling the inbound call by sending call control messages from the CSN through the PSTN to control the inbound call in accordance with the call treatment option selected by the single number service subscriber in response to the inbound call notification message.

17. The method as claimed in claim 16 wherein prior to receiving the call initiation message at the CSN, the method further comprises steps of:

receiving a dialed number at a service switching point that serves the calling party who dialed the locally ported directory number;

translating the dialed number and determining that the dialed number is the locally ported directory number;

querying a service control point for routing instructions for completing the call to the dialed number; and

formulating the call initiation message in response to receipt of the routing instructions from the service control point.

18. The method as claimed in claim 16 wherein the call initiation message comprises an Initial Address Message containing a conversion number and a routing code for routing the Initial Address Message to the CSN.

19. The method as claimed in claim 16 wherein the default information about how calls to the simile number service subscriber are to be handled comprises:

a plurality of directory numbers respectively associated with the single number service subscriber and other default information about how calls to the single number service subscriber are to be handled.

20. The method as claimed in claim 19 wherein issuing an inbound call notification message comprises:

examining the service subscriber profile to identify at least one messaging network address specified by the single number service subscriber; and

formulating and sending an inbound call notification message to each messaging network address specified in the service subscriber profile, a format of each inbound call notification message being determined by characteristics of the messaging network through which the inbound call notification message is sent, and each inbound call notification message containing a list of the directory numbers associated with the simile number service subscriber.

21. The method as claimed in claim 20 further comprising formulating the inbound call notification message to include an option to permit the single number service subscriber to specify a directory number that is different from the plurality of directory numbers in the service subscriber profile.

22. The method as claimed in claim 20 wherein routing the call initiation message from the CSN to forward the call to a call parking facility comprises routing the call to an announcement player that requests that the caller wait while the call is being processed.

23. The method as claimed in claim 18 wherein routing the call initiation message from the CSN to forward the call to a call parking facility comprises routing the call to a voice mail box.

24. The method as claimed in claim 23 wherein routing the call initiation message from the CSN to route the call to a call parking facility comprises:

extracting the conversion number from the call initiation message and using the conversion number in a query to retrieve the service subscriber profile;

extracting a calling party number from the call initiation message;

searching the caller profile to determine whether the calling party number is associated with a specific voice mail box to which the call is to be forwarded; and

if the calling party number is associated with a specific voice mail box, routing the call initiation message from the CSN to forward the inbound call to the specific voice mail box, otherwise routing the call initiation message from the CSN to forward the call to one of an announcement player and a default voice mail box specified in the service subscriber profile.

25. The method as claimed in claim 24 wherein routing the call initiation message from the CSN to forward the call to the voice mail box comprises modifying the call initiation message by inserting an address of the voice mail box into a called party number field of the call initiation message, and inserting a one of the single number subscriber telephone numbers associated with the voice mail box in a redirecting number field of the call initiation message, if the single number service subscriber telephone number associated with the voice mail box is different from the client telephone number in the called number field of the call initiation message.

26. The method as claimed in claim 19 wherein further controlling the call by sending call control messages from the CSN comprises sending a call release message to release the call from the call parking facility and sending a call control message from the CSN to forward the call to the directory number specified in the reply, if the reply is received before a predetermined period of time lapses, and sending a call control message from the CSN to forward the call to a single number service subscriber directory number specified in the service subscriber profile if the reply is not received before the predetermined period of time lapses.

27. The method as claimed in claim 26 wherein the single number service subscriber directory number is selected based on a time of day and day of week.

28. The method as claimed in claim 27 further comprising storing a number of a calling party so that if the reply is received after the calling party has terminated the call, the CSN can use the directory number specified in the reply, and the stored number of the calling party, to send call control messages from the CSN to automatically establish a call between the single number service subscriber and the calling party.