Relaying of message waiting indications to support distributed telephony networks

• US 7,640,326 B2
• Filed: 04/03/2002
• Issued: 12/29/2009
• Est. Priority Date: 04/03/2002
• Status: Expired due to Fees

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Sharma, Anil, Inampudi, Kishore, Tasker, Michael E.
• Primary Examiner(s): Dollinger; Tonia L
• Assistant Examiner(s): Shin; Kyung H
• Application Number:
  US10/116,621
• Publication Number:
  US 20050278436A1
• Time in Patent Office: 2,827 Days
• Field of Search: 709/223, 709/246, 379/88.12, 379/67, 179/18.B
• US Class Current: 709/223
• CPC Class Codes: H04M 2207/203 composed of PSTN and data network, e.g. the Internet
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

In a telephony system have management of telephony devices distributed among multiple call management devices, the call management devices use call redirection and relaying of message waiting indications to provide voicemail services to the telephony devices using a centralized voicemail server.

Claims

1. A method for supporting centralized voicemail services in a distributed telephony system, the method comprising:

receiving at a local call management device a registration message from a remote call management device, the registration message identifying a number for a telephony device managed by the remote call management device and an address for the remote call management device;

storing at the local call management device an association between the number for the telephony device managed by the remote call management device and the address for the remote call management device in response to the registration message;

receiving at the local call management device a call redirected by the remote call management device, the local call management device operable to couple the call to a voicemail server, the local call management device providing an interface to the voicemail server for the remote call management device;

receiving at the local call management device a message waiting indication from the voicemail server, the message waiting indication identifying a telephony device;

determining, at the local call management device, whether the local call management device manages the telephony device identified by the message waiting indication; and

if the local call management device does not manage the telephony device identified by the message waiting indication, determining the remote call management device managing the telephony device identified by the message waiting indication according to the association and relaying the message waiting indication to the remote call management device.

2. The method of claim 1, wherein the registration message uses session initiation protocol (SIP) event subscription.

3. The method of claim 1, further comprising, prior to receiving the message waiting indication, receiving a call redirect request at the local call management device from the remote call management device, the call redirect request identifying a call to the telephony device managed by the remote call management device.

4. The method of claim 1, further comprising, if the telephony device is locally managed:

determining an internet protocol (IP) address for the telephony device; and

communicating a message waiting signal to the telephony device using the IP address.

5. The method of claim 1, wherein relaying the message waiting indication comprises generating a session initiation protocol (SIP) notification identifying the telephony device and communicating the SIP notification to the call management device.

6. The method of claim 1, wherein determining the remote call management device managing the telephony device comprises accessing a memory mapping digits assigned to the telephony device to an internet protocol (IP) address assigned to the call management device.

7. The method of claim 1, wherein storing the association between the telephony device and the address for the remote call management device comprises storing the association in the local call management device.

8. A call management device comprising:

a wide area network (WAN) interface operable to receive a registration message from a remote call management device, the registration message identifying a number for a telephony device managed by the remote call management device and an address for the remote call management device;

a memory operable to store an association between the number for the telephony device managed by the remote call management device and the address of the remote call management device in response to the registration message; and

a controller operable to;

receive a call redirected by the remote call management device;

couple the call to a voicemail server, the call management device providing an interface to the voicemail server for the remote call management device;

receive a message waiting indication from a voicemail server, the message waiting indication identifying a telephony device;

determine whether the telephony device identified by the message waiting indication is locally managed;

if the telephony device identified by the message waiting indication is not locally managed, determine the remote call management device managing the telephony device identified by the message waiting indication according to the association and relay the message waiting indication to the remote call management device.

9. The call management device of claim 8, wherein the registration message uses session initiation protocol (SIP) event subscription.

10. The call management device of claim 8, wherein the controller is further operable, prior to receiving the message waiting indication, to receive a call redirect request at the local call management device from the remote call management device, the call redirect request identifying a call to the telephony device managed by the remote call management device.

11. The call management device of claim 8, wherein:

the controller is further operable, if the telephony device is locally managed, to determine an internet protocol (IP) address for the telephony device; and

the call management device further comprising a local area network (LAN) interface operable to communicate a message waiting signal to the telephony device using the IP address.

12. The call management device of claim 8, wherein the controller is further operable to relay the message waiting indication by generating a session initiation protocol (SIP) notification identifying the telephony device and communicating the SIP notification to the call management device.

13. The call management device of claim 8, further comprising a memory mapping digits assigned to the telephony device to an internet protocol (IP) address assigned to the remote call management device, and wherein the controller is further operable to determine the remote call management device managing the telephony device by accessing the memory.

14. A computer readable storage medium including code for supporting centralized voicemail services in a distributed telephony system, the code operable when executed to:

receive at a local call management device a registration message from a remote call management device, the registration message identifying a number for a telephony device managed by the remote call management device and an address for the remote call management device;

store at the local call management device an association between the number for the telephony device managed by the remote call management device and the address for the remote call management device in response to the registration message;

receive at the local call management device a call redirected from the remote call management device, the local call management device operable to couple the call to a voicemail server, the local call management device providing an interface to the voicemail server for the remote call management device;

receive at the local call management device a message waiting indication from the voicemail server, the message waiting indication identifying a telephony device;

determine, at the local call management device, whether the local call management device manages the telephony device identified by the message waiting indication; and

if the local call management device does not manage the telephony device identified by the message waiting indication, determine the remote call management device managing the telephony device identified by the message waiting indication according to the association and relay the message waiting indication to the remote call management device.

15. The computer readable storage medium of claim 14, wherein the registration message uses session initiation protocol (SIP) event subscription.

16. The computer readable storage medium of claim 14, the code further operable, prior to receiving the message waiting indication, to receive a call redirect request at the local call management device from the remote call management device, the call redirect request identifying a call to the telephony device managed by the remote call management device.

17. The computer readable storage medium of claim 14, the code further operable, if the telephony device is locally managed, to:

determine an internet protocol (IP) address for the telephony device; and

communicate a message waiting signal to the telephony device using the IP address.

18. The computer readable storage medium of claim, 14, the code further operable to relay the message waiting indication by generating a session initiation protocol (SIP) notification identifying the telephony device and communicating the SIP notification to the call management device.

19. The computer readable storage medium of claim 14, the code further operable to determine the remote call management device managing the telephony device by accessing a memory mapping digits assigned to the telephony device to an internet protocol (IP) address assigned to the call management device.

20. A call management device comprising:

means for receiving at a local call management device a registration message from a remote call management device, the registration message identifying a number for a telephony device managed by the remote call management device and an address for the remote call management device;

means for storing at the local call management device an association between the number for the telephony device managed by the remote call management device and the address for the remote call management device in response to the registration message;

means for receiving at the local call management device a call redirected by the remote call management device, the local call management device operable to couple the call to a voicemail server, the local call management device providing an interface to the voicemail server for the remote call management device;

means for receiving at the local call management device a message waiting indication from the voicemail server, the message waiting indication identifying a telephony device;

means for determining, at the local call management device, whether the local call management device manages the telephony device identified by the message waiting indication; and

means for, if the local call management device does not manage the telephony device identified by the message waiting indication, determining the remote call management device managing the telephony device identified by the message waiting indication according to the association and relaying the message waiting indication to the remote call management device.

21. A method for supporting centralized voicemail services in a distributed telephony system, the method comprising:

receiving at a local call management device a registration message from a remote call management device, the registration message identifying a number for a telephony device managed by the remote call management device and an address for the call management device;

storing at the local call management device an association between the number for the telephony device managed by the remote call management device and the address for the call management device in response to the registration message;

receiving at the local call management device a call redirect request from the call management device, the call redirect request identifying a call from a remote device to the telephony device;

receiving at the local call management device a call redirected by the remote call management device, the local call management device operable to couple the call to a voicemail server, the local call management device providing an interface to the voicemail server for the remote call management device;

redirecting the call at the local call management device to the voicemail server;

receiving at the local call management device a message waiting indication from the voicemail server, the message waiting indication identifying the telephony device;

accessing the memory at the local call management device to identify the association and to determine the address of the remote call management device; and

relaying the message waiting indication at the local call management device to the remote call management device.