System and method for notification of an event

• US 7,643,620 B1
• Filed: 06/27/2005
• Issued: 01/05/2010
• Est. Priority Date: 06/27/2005
• Status: Active Grant

• Current Assignee: American Airlines Incorporated (American Airlines Group Incorporated)
• Original Assignee: American Airlines Incorporated (American Airlines Group Incorporated)
• Inventors: Allen, Mark, Amini, Feridoon, Therminy, Laura, Goth, Jason, Bennette, Nathan A., Smith, Carline
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US11/167,799
• Time in Patent Office: 1,653 Days
• Field of Search: 379/88.12, 379/88.25, 379/88.17, 379/211.01, 379/88.22, 379/142.01, 379/214.01, 340/7.29, 455/567, 455/412.2, 707/104.1, 726/22
• US Class Current: 379/88.12
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method for notifying a notification recipient of an event status change and allowing the notification recipient to request action is disclosed. An event occurs. A message relating to the event applicable to an end-user is created. A communication link between an outbound module and a device associated with the end-user is established. The message is delivered to the end-user device. The communication link is transferred from the outbound module to an inbound module. A response is received from the end-user device at the inbound module.

Claims

1. Method for notifying a recipient of an event status change, comprising:

detecting a status change in an event associated with a recipient;

generating a message about the status change;

identifying a communication type associated with the recipient, the communication type being selected from the group consisting of;

a communication established by a telephone dialer,

a communication established by an email server,

a communication established by an internet server, and

a communication established by a voice XML server;

establishing a communication link, based on the communication type, between a first application and a device;

providing information about the status change to the recipient;

receiving a request from the recipient; and

transferring the communication link such that the device and a second application are in communication.

2. The method of claim 1, further comprising:

generating a response to the status change.

3. The method of claim 2, wherein the providing information about the status change to the recipient further comprises:

providing information about the response to the status change.

4. The method of claim 1, wherein the receiving a request from the recipient further comprises:

receiving a request from the recipient before the communication link is ended.

5. The method of claim 1, wherein generating a message about the status change further comprises:

generating an automated voice message about the status change.

6. The method of claim 1, wherein generating a message about the status change further comprises:

generating an electronic message about the status change.

7. The method of claim 1, wherein the first application and the second application are different applications.

8. The method of claim 1, wherein the first application is a delivery engine.

9. The method of claim 1, wherein the second application is from a group consisting of a web application, an airport application, a voice application, and an email application.

10. The method of claim 1, wherein the device is a gate information display system.

11. A method for interactive notification, comprising:

creating a message relating to an event applicable to a recipient, wherein the message is created by a notification service module;

establishing a communication link between an outbound module and a device associated with the recipient;

delivering the message to the device;

receiving an input from the device at the outbound module; and

transferring the communication link from the outbound module to an inbound module.

12. The method of claim 11, wherein the event is an itinerary of a flight is modified.

13. The method of claim 11, wherein the event is baggage is located.

14. An apparatus comprising:

a computer-readable medium;

a series of instructions stored on the computer-readable medium for use by at least one computer processor, the series of instructions comprising;

instructions for detecting a status change in an event associated with a recipient;

instructions for generating a message about the status change;

instructions for identifying a first communication type associated with the recipient, the first communication type being selected from the group consisting of;

a communication established by a telephone dialer,

a communication established by an email server,

a communication established by an internet server, and

a communication established by a voice XML server;

instructions for establishing a communication link between a first application and a device, wherein the communication link has the first communication type;

instructions for providing information about the status change to the recipient;

instructions for receiving a request from the recipient; and

instructions for transferring the communication link such that the device and a second application are in communication.