×

Mobile care engine system

  • US 7,643,826 B2
  • Filed: 07/12/2004
  • Issued: 01/05/2010
  • Est. Priority Date: 01/07/2004
  • Status: Expired due to Fees
First Claim
Patent Images

1. A mobile care engine system for providing customer care to mobile devices, comprising:

  • a first data store containing profile data from a mobile device;

    a second data store containing reference value data for the mobile device;

    an analytics engine in communication with the customer care application and the first and second data stores, comprising;

    a comparing means for comparing profile data for the mobile device with reference value data for the mobile device; and

    an identifying means for identifying inconsistencies between the profile data and the reference value data;

    a graphical user interface GUI of a Customer Service Representative CSR, the GUI presenting the inconsistencies as highlighted items on a display so the CSR can accurately identify the inconsistencies for a subscriber of the mobile device, wherein the inconsistencies are highlighted on the display by indicating at least one of (i) correct information according to the reference value data; and

    (ii) a corrective action that can be initiated through the customer care application, wherein the inconsistencies are also provided to a display on the mobile device.

View all claims
  • 8 Assignments
Timeline View
Assignment View
    ×
    ×