Method for exception-based notification of the condition of an apparatus
First Claim
1. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
- receiving data elements from said monitoring device;
processing said data elements to detect said condition of said apparatus;
determining that said condition defines an exception to a normal condition of said apparatus;
conveying a first notice of said condition to a responsible party at a first instance of determination of said exception;
preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance;
receiving an acknowledgement of receipt of said first notice from said responsible party; and
recording said acknowledgement in an acknowledgement database.
1 Assignment
0 Petitions
Accused Products
Abstract
A system (30) includes an analysis engine (34) and a notification engine (38) for selective notification of a condition (72) of an apparatus (26) monitored by a monitoring device (28). A method executed by the system (30) receives (116) data elements (58) from the monitoring device (28), processes (118) the data elements (58) to detect the condition (72) of the apparatus (26), and determines that the condition (72) defines an exception (74) to a normal condition (70) of the apparatus (26). A first notice (60) of the condition (72) is conveyed (146) to a responsible party (59) at a first instance of determination of the exception (74), and conveyance of a second notice (60) is prevented (140) at a second, subsequent, instance of determination of the exception (74). In addition, communication of the normal condition (70) of the apparatus (26) is prevented.
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Citations
26 Claims
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1. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; receiving an acknowledgement of receipt of said first notice from said responsible party; and recording said acknowledgement in an acknowledgement database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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associating discrete responsible parties with severity levels for a fault condition possible at said apparatus; receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; determining from said exception one of said severity levels; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception, said conveying operation selecting said responsible party associated with said one severity level from said discrete responsible parties; and preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance.
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14. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; ascertaining an absence of acknowledgement of receipt of said first notice from said responsible party; and periodically re-conveying said first notice in response to said ascertaining operation.
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15. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; ascertaining an absence of acknowledgement of receipt of said first notice from said responsible party; and forwarding said first notice to a second responsible party in response to said ascertaining operation. - View Dependent Claims (16)
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17. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; receiving a disposition of said exception from said responsible party; and retaining said disposition in a disposition database.
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18. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; failing to receive a disposition of said exception from said responsible party; and reminding said responsible party of said first notice.
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19. A system for selective notification of a condition of each of a plurality of apparatuses, said each of said apparatuses being monitored by one of a plurality of monitoring devices, and said system comprising:
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an analyzer configured for communication with each of said plurality of monitoring devices such that for said each of said monitoring devices, said analyzer receives data elements from said each monitoring device, processes said data elements to detect said condition of an associated one of said apparatuses, and determines that said condition defines one of a normal condition and an exception to said normal condition; a notification engine in communication with said analyzer, said notification engine conveying a first notice of said condition to a responsible party at a first instance of determination of said exception, said notification engine preventing conveyance of a second notice of said condition at a second instance of determination of said exception, said second instance occurring subsequent to said first instance, and said notification engine preventing communication with said responsible party upon determination of said normal condition; and a contact list database in communication with said notification engine for association of discrete responsible parties with fault conditions possible at said apparatuses, said exception defines one of said fault conditions, and said notification engine selects said responsible party associated with said one fault condition from said discrete responsible parties, said contact list database establishing a chain of authority of said discrete responsible parties for a plurality of severity levels of said one fault condition, said exception defines one of said severity levels, and said notification engine selects said responsible party associated with said one of said severity levels.
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20. A system for selective notification of a condition of each of a plurality of apparatuses, said each of said apparatuses being monitored by one of a plurality of monitoring devices, and said system comprising:
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an analyzer configured for communication with each of said plurality of monitoring devices such that for said each of said monitoring devices, said analyzer receives data elements from said each monitoring device, processes said data elements to detect said condition of an associated one of said apparatuses, and determines that said condition defines one of a normal condition and an exception to said normal condition; a notification engine in communication with said analyzer, said notification engine conveying a first notice of said condition to a responsible party at a first instance of determination of said exception, said notification engine preventing conveyance of a second notice of said condition at a second instance of determination of said exception, said second instance occurring subsequent to said first instance, and said notification engine preventing communication with said responsible party upon determination of said normal condition; and an acknowledgement database in communication with said notification engine for recording an acknowledgement from said responsible party of receipt of said first notice.
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21. A system for selective notification of a condition of each of a plurality of apparatuses, said each of said apparatuses being monitored by one of a plurality of monitoring devices, and said system comprising:
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an analyzer configured for communication with each of said plurality of monitoring devices such that for said each of said monitoring devices, said analyzer receives data elements from said each monitoring device, processes said data elements to detect said condition of an associated one of said apparatuses, and determines that said condition defines one of a normal condition and an exception to said normal condition; and a notification engine in communication with said analyzer, said notification engine conveying a first notice of said condition to a responsible party at a first instance of determination of said exception, said notification engine preventing conveyance of a second notice of said condition at a second instance of determination of said exception, said second instance occurring subsequent to said first instance, and said notification engine preventing communication with said responsible party upon determination of said normal condition; and a disposition database in communication with said notification engine for retaining a disposition of said exception from said responsible party.
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22. A method for selective notification of a condition of an apparatus monitored by a monitoring device comprising:
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receiving data elements from said monitoring device; processing said data elements to detect said condition of said apparatus; determining that said condition defines an exception to a normal condition of said apparatus; conveying a first notice of said condition to a responsible party at a first instance of determination of said exception; preventing conveyance of a second notice at a second instance of determination of said exception, said second instance occurring subsequent to said first instance; discovering one of an acknowledgement and an absence of said acknowledgement from said responsible party of receipt of said first notice; upon discovery of said acknowledgement, recording said acknowledgement in a notification database; and upon said absence of said acknowledgment, periodically re-conveying said first notice to said responsible party. - View Dependent Claims (23, 24, 25, 26)
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Specification