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Apparatus and method for collecting and displaying data for remote diagnostics

  • US 7,647,527 B2
  • Filed: 01/11/2006
  • Issued: 01/12/2010
  • Est. Priority Date: 01/11/2006
  • Status: Active Grant
First Claim
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1. A method comprising the steps of:

  • running a data collection designer software program on a support computer to create a customized batch file, the customized batch file including program instructions for generating a data file comprising problem diagnosis data from a database of a database software application running on a user computer, where running the data collection designer software program on the support computer comprises;

    first specifying the problem diagnosis data as specific tables from the database and application files of the database software application running on the user computer; and

    then generating the customized batch file for collecting the specific tables and application files from the database of the database software application running on the user computer; and

    communicating the customized batch file to the user computer for execution on the user computer to generate the data file, where the data file comprises a single archive file including the specific tables from the database and the application files;

    wherein a data viewer is used with the single archive file to view the specific tables from the database and the application files for diagnosing a problem involving the database of the database software application.

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