Geographical call routing for a non-emergency calling service

• US 7,653,194 B2
• Filed: 10/03/2008
• Issued: 01/26/2010
• Est. Priority Date: 12/09/1997
• Status: Expired due to Fees

• Current Assignee: AT&T Labs Incorporated (AT&T, Inc.)
• Original Assignee: AT&T Labs Incorporated (AT&T, Inc.)
• Inventors: Thompson, Brenda S., Sabinson, Richard E., Fosburgh, Gregory Steven, Tamasi, Mark
• Primary Examiner(s): Hong; Harry S
• Application Number:
  US12/245,394
• Publication Number:
  US 20090086931A1
• Time in Patent Office: 480 Days
• Field of Search: 379/201.01, 379/207.02, 379/207.12, 379/211.01, 379/211.02, 379/212.01, 379/216.01, 379/221.08, 379/221.09, 379/221.12, 379/265.01, 379/265.02, 379/266.01, 379/355.01, 379/355.04
• US Class Current: 379/221.08
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2242/14 with services dependent on location
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04N 1/047 Detection, control or error compensation of scanning velocity or position H04N1/0402 and H04N1/17 take precedence
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/66 Traffic distributors
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A method for location-based communicating includes identifying a service provider based on information received from a requesting party at a networked communications apparatus. The method also includes determining whether a plurality of predefined service areas have been defined for the identified service provider. When the plurality of the at least one predefined service areas have been defined for the service provider, determinations are made as whether the requesting party is in one of the predefined service areas. When the requesting party is in a predefined service areas, information specified for a service location for the predefined service area is forwarded to the requesting party.

Claims

1. A method for location-based communicating, comprising:

identifying, by a networked data processing apparatus, a service provider based on information received from a requesting party at a networked communications apparatus;

determining whether a plurality of predefined service areas have been defined for the identified service provider;

determining whether the requesting party is in one of the plurality of predefined service areas when the plurality of predefined service areas have been defined for the identified service provider;

determining which of the predefined service areas the requesting party is in when the requesting party is in one of the plurality of predefined service areas; and

forwarding information specified for a service location for the determined predefined service area the requesting party is in when the requesting party is in one of the plurality of predefined service areas.

2. The method according to claim 1, further comprising:

defining the plurality of predefined service areas for the service provider.

3. The method according to claim 2,

wherein the networked communications apparatus is used for location-based communicating for a plurality of service providers, and a different plurality of predefined service areas have been defined for each of the plurality of service providers.

4. The method according to claim 1,

wherein the service provider is identified using a first identifier, received from the requesting party, that identifies the service provider.

5. The method according to claim 4,

wherein determining whether the requesting party is in one of the predefined service areas includes determining geographic information used to define the predefined service areas, using a second identifier that identifies an address of the requesting party.

6. The method according to claim 5,

wherein the address of the requesting party is a communications address of the requesting party.

7. The method according to claim 1,

wherein the information specified for a service location for the determined predefined service area the requesting party is in comprises an address of the service provider location.

8. The method according to claim 7,

wherein the address of the service provider location is a communications address of the service provider location.

9. A method for location-based communicating, comprising:

identifying, by a networked data processing apparatus, a service provider based on information received from a requesting party at a networked communications apparatus;

determining whether a plurality of service provider locations are provided for the identified service provider;

determining a location of the requesting party relative to a predefined service area for a service provider location when the plurality of service provider locations are provided for the identified service provider;

selecting one of the plurality of service provider locations based on the determined location of the requesting party relative to the predefined service area; and

forwarding information specific to the selected service provider location.

10. The method according to claim 9,

wherein the information specific to the selected service provider location comprises an address of the selected service provider location.

11. The method according to claim 9,

wherein the information specific to the selected service provider location is used to route at least one communication from the requesting party to the selected service provider location.

12. The method according to claim 11,

wherein the location of the requesting party relative to the predefined service area is determined using information specific to an intermediate communications device from which the information is received at the networked communications apparatus.

13. The method according to claim 9,

wherein the determining the location of the requesting party relative to the predefined service area comprises determining a closest service provider location to the requesting party.

14. The method according to claim 9,

wherein the information specific to the selected service provider location comprises an address of the service provider location.

15. The method according to claim 14,

wherein the address of the service provider location is a communications address of the service provider location.

16. The method according to claim 9,

wherein the networked communications apparatus is used for location-based communicating for a plurality of service providers, and a different plurality of predefined service areas have been defined for each of the plurality of service providers.

17. A method for location-based communicating, comprising:

identifying, by a networked data processing apparatus, a service provider based on information received from a requesting party at a networked communications apparatus;

determining whether a service provider location is provided for at least one service area for the identified service provider;

determining a location of the requesting party relative to the at least one service area;

selecting the service provider location based on the determined location of the requesting party relative to the at least one service area; and

forwarding information specific to the selected service provider location.

18. The method according to claim 17,

wherein the information specific to the selected service provider location comprises an address of the selected service provider location.

19. The method according to claim 17,

wherein the information specific to the selected service provider location is used to route at least one communication from the requesting party to the selected service provider location.

20. The method according to claim 17,

wherein the determining the location of the requesting party relative to the at least one service area comprises determining a closest service provider location to the requesting party.