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System and method for facilitating call routing using speech recognition

  • US 7,653,549 B2
  • Filed: 08/06/2007
  • Issued: 01/26/2010
  • Est. Priority Date: 09/16/2004
  • Status: Active Grant
First Claim
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1. A computer-implemented method for optimizing prompts for a speech-enabled application, the method comprising:

  • presenting a plurality of prompt alternatives to one or more users;

    analyzing the responses for each prompt alternative based on one or more performance criteria; and

    implementing one of the prompt alternatives based on said analyzing;

    wherein one or more of the prompt alternatives comprise a combination of prompts and wherein the method further comprises determining the order in which to present the prompts in the combination.

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