Consolidation of consumer interactions within a medical brokerage system

• US 7,653,558 B2
• Filed: 04/07/2008
• Issued: 01/26/2010
• Est. Priority Date: 10/01/2007
• Status: Active Grant

• Current Assignee: American Well Corporation (Amwell Incorporated)
• Original Assignee: American Well Corporation (Amwell Incorporated)
• Inventors: Schoenberg, Roy
• Primary Examiner(s): O'Connor; Gerald J.
• Assistant Examiner(s): Altschul; Amber L
• Application Number:
  US12/098,669
• Publication Number:
  US 20090089088A1
• Time in Patent Office: 659 Days
• Field of Search: 705/2, 705/3, 705/4
• US Class Current: 705/3
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/63 for local operation

Abstract

In general in one aspect, agenda items are generated based on a consumer'"'"'s one or more interactions with a system. The agenda items are consolidated into an agenda, a graphical user interface is produced that when rendered on a display displays the agenda, and a request from the consumer to interact with one or more of the agenda items is received.

Claims

1. A computer-implemented method, the method comprises:

receiving, by one or more computers, a medical history for a consumer of medical services from one or more health data repositories and the consumer'"'"'s one or more interactions with a medical brokerage system;

applying a rules engine to the medical history for the consumer of medical services;

generating, based on the application of the rules engine to the medical history, a list of one or more medical issues associated with the consumer of medical services;

applying the rules engine to the list of one or more medical issues associated with the consumer of medical services;

generating, based on the application of the rules engine to the list of one or more medical issues, a subset of the list of medical issues, the subset including medical issues that the provider of medical services is qualified to address with the consumer of medical services;

producing, by one or more computers, a graphical user interface that when rendered on a display displays the subset of the list of medical issues;

sending, by one or more computers, the subset of the list of the medical issues to one or more of the providers of medical services and the consumer of medical services; and

establishing a real-time communication channel between the consumer of medical services and the provider of medical services.

2. The method of claim 1 wherein generating a subset of the list of medical issues comprises:

applying rules to the consumer'"'"'s list of medical issues based on one or more attributes of the list of medical issues.

3. The method of claim 1 wherein the generation of the subset of the list of medical issues adds new medical issues to a prior list of medical issues.

4. The method of claim 2 wherein applying rules comprises joining new medical issues associated with the consumer with prior medical issues associated with the consumer.

5. The method of claim 2 wherein applying rules comprises:

determining a date of removal from the list of medical issues for the one or more medical issues included on the list; and

removing, on the determined date of expiration, one or more medical issues from the list of medical issues.

6. The method of claim 1 wherein the medical history includes the consumer'"'"'s prior interactions with the system.

7. The method of claim 1 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include the medical brokerage system'"'"'s recommended future interactions with the system for the consumer.

8. The method of claim 1 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include one or more of the consumer'"'"'s appointments.

9. The method of claim 1 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include one or more waiting room interactions.

10. The method of claim 1 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include conversations with one or more providers of services.

11. A computer program product residing on a computer readable medium, the computer program product comprising instructions for causing a computer to:

receive a medical history for a consumer of medical services from one or more health data repositories and the consumer'"'"'s one or more interactions with a medical brokerage system;

apply a rules engine to the medical history for the consumer of medical services;

generates, based on the application of the rules engine to the medical history, a list of one or more medical issues associated with the consumer of medical services;

apply the rules engine to the list of one or more medical issues associated with the consumer of medical services;

generate, based on the application of the rules engine to the list of one or more medical issues, a subset of the list of medical issues, the subset including medical issues that the provider of medical services is qualified to address with the consumer of medical services;

produce a graphical user interface that when rendered on a display displays the subset of the list of medical issues;

send the subset of the list of the medical issues to one or more of the providers of medical services and the consumer of medical services; and

establish a real-time communication channel between the consumer of medical services and the provider of medical services.

12. The computer program product of claim 11 wherein instructions to generate a subset of the list of medical issue comprises instructions to:

apply rules to the consumer'"'"'s list of medical issues based on one or more attributes of the list of medical issues.

13. The computer program product of claim 11 wherein the generation of the subset of the list of medical issues adds new medical is issues to a prior list of medical issues.

14. The computer program product of claim 12 wherein instructions to apply rules comprises instructions to:

join medical issues associated with the consumer with prior medical issues associated with the consumer.

15. The computer program product of claim 12 wherein instructions to apply rules comprises instructions to:

determine a date of removal from the list of medical issues, for the one or more medical issues included on the list; and

remove, on the determined date of expiration, one or more medical issues from the list of medical issues.

16. The computer program product of claim 11 wherein the medical history includes the consumer'"'"'s prior interactions with the system.

17. The computer program product of claim 11 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include the medical brokerage, system'"'"'s recommended future interactions with the system for the consumer.

18. The computer program product of claim 11 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include one or more of the consumer'"'"'s appointments.

19. The computer program product of claim 11 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include one or more waiting room interactions.

20. The computer program product of claim 11 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include conversations with one or more providers of services.

21. An apparatus comprising:

a processor; and

a computer program product residing on a computer readable, the computer program product comprising instructions for causing the processor to;

receive a medical history for a consumer of medical services from one or more health data repositories and the consumer'"'"'s one or more interactions with a medical brokerage system;

apply a rules engine to the medical history for the consumer of medical services;

generate, based on the application of the rules engine to the medical history, a list of one or more medical issues associated with the consumer of medical services;

apply the rules engine to the list of one or more medical issues associated with the consumer of medical services;

generate, based on the application of the rules engine to the list of one or more medical issues, a subset of the list of medical issues, the subset including medical issues that the provider of medical services is qualified to address with the consumer of medical services;

produce a graphical user interface that when rendered on a display displays the subset of the list of medical issues;

send the subset of the list of the medical issues to one or more of the providers of medical services and the consumer of medical services; and

establish a real-time communication channel between the consumer of medical services and the provider of medical services.

22. The apparatus of claim 21 wherein instructions to generate a subset of the list of medical issue comprises instructions to:

apply rules to the consumer'"'"'s list of medical issues based on one or more attributes of the list of medical issues.

23. The apparatus of claim 21 wherein the generation of the subset of the list of medical issues adds new medical issues to a prior list of medical issues.

24. The apparatus of claim 22 wherein instructions to apply rules comprises instructions to:

join medical issues associated with the consumer with prior medical issues associated with the consumer.

25. The apparatus of claim 22 wherein instructions to apply rules comprises instructions to:

determine a date of removal from the list of medical issues for the one or more medical issues included on the list; and

remove, on the determined date of expiration, one or more medical issues from the list of medical issues.

26. The apparatus of claim 21 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include the consumer'"'"'s prior interactions with the system.

27. The apparatus of claim 21 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include the medical brokerage system'"'"'s recommended future interactions with the system for the consumer.

28. The apparatus of claim 21 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include one or more of the consumer'"'"'s appointments.

29. The apparatus of claim 21 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include waiting room interactions.

30. The apparatus of claim 21 wherein the consumer'"'"'s one or more interactions with a medical brokerage system include conversations with one or more providers of services.