Voice over IP forwarding

• US 7,660,297 B2
• Filed: 08/14/2006
• Issued: 02/09/2010
• Est. Priority Date: 06/13/2002
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Portman, Leon, Fisher, Oren, Levy, Ophir, Halbraich, Eran, Lenchner, Yariv, Hadari, Dan, Polak, Linat
• Primary Examiner(s): Vu; Thong H
• Application Number:
  US11/503,117
• Publication Number:
  US 20070019634A1
• Time in Patent Office: 1,275 Days
• Field of Search: 709/204, 709/218, 709225-228, 709/223, 370/252, 370/352, 370/390, 370/329, 370/228, 370/349
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 65/65 Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system for forwarding packed-based media in a network, the system comprising: a) at least one forwarder, configured to extract at least one packet of media from at least one media source accessible to the forwarder, and to forward the extracted packet of media to at least one capture device, and b) a forwarding manager, communicating with the forwarder, using a predefined protocol, the communicating comprising receiving media accessibility information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request identifying a media source, and configured to list at least one of the forwarders, wherein the listed forwarders are usable for forwarding the at least one packet of media from the identified media source according to the media accessibility information.

Claims

1. System for forwarding and recording packet-based media in a network, the system comprising:

a recording device to record Voice over Internet Protocol (VoIP) packets;

at least one forwarder, configured to select, according to a predefined policy, at least one packet of media transmitted through at least one media source accessible to the forwarder, and to forward the selected packet of media to the recording device; and

a forwarding manager separate from and communicating with the forwarder, using a predefined protocol, said communicating comprising receiving information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request for recording VoIP from an identified media source, and configured to provide a list containing at least one forwarder to a recording management unit, wherein said listed at least one forwarder is usable for forwarding the at least one packet of media from the identified media source according to said information,

wherein the recording management unit is configured to select from said list a particular forwarder to forward VoIP packets from the identified media source to the recording device.

2. The system of claim 1, wherein the recording device is configured to communicate with the forwarder for receiving said selected and forwarded packet of media.

3. The system of claim 1, wherein said predefined protocol complies with Session Initiation Protocol (SIP).

4. The system of claim 1, wherein said forwarder is further configured to select the packets of media amongst data packets transmitted through the media source according to a predefined policy.

5. The system of claim 1, wherein said forwarding manager is further configured to initiate and terminate said forwarding of said at least one packet of media from said identified media source by said forwarder.

6. The system of claim 1, wherein said forwarding manager is further configured to initiate and terminate said forwarding of said at least one packet of media from said identified media source by said forwarder, utilizing a proxy service implemented on said forwarding manager.

7. The system of claim 1, wherein said forwarding manager is further configured to initiate and terminate said forwarding of said at least one packet of media from said identified media source by said forwarder, utilizing a Computer Telephony Integration (CTI) link.

8. The system of claim 1, wherein said recording device is further configured to initiate and terminate said forwarding of said at least one packet of media from said identified media source by said forwarder.

9. The system of claim 1, wherein said recording device is further configured to initiate and terminate said forwarding of said at least one packet of media from said identified media source by said forwarder, utilizing a Computer Telephony Integration (CTI) link.

10. The system of claim 1, wherein said forwarder is implemented on a recording gateway associated with said media source.

11. The system of claim 1, wherein said forwarder is implemented on said media source.

12. The system of claim 1, wherein said forwarder is implemented as an agent on a soft phone.

13. The system of claim 1, wherein said forwarder is further configured to select said packets of media in a passive manner.

14. The system of claim 1, wherein said forwarder is further configured to select said packets of media from a Network Interface Card (NIC).

15. The system of claim 1, wherein said forwarder is further configured to forward said selected packets of media to said recording device, according to a dynamic set of dispatching rules.

16. The system of claim 1, wherein said forwarding manager is further configured to update a persistent repository with information relating to the at least one forwarder and the at least one media source accessible to the forwarder, and to use said persistent repository for session recovery purposes.

17. Method for forwarding and recording packet-based media in a network, comprising:

updating, by a forwarding manager, a list according to information received using a predefined protocol and relating to at least one forwarder among a plurality of forwarders and at least one media source accessible to said forwarder, the forwarder separate from and communicating with the forwarding manager;

receiving, by said forwarding manager, a request for recording VoIP from an identified media source, using said predefined protocol;

providing by said forwarding manager to a recording management unit, a list comprising at least one forwarder usable for selecting, according to a predefined policy, at least one packet of media transmitted through said identified media source according to said information; and

selecting, by said recording management unit, at least one forwarder from said list to forward VoIP packets from said identified media source to said recording device.

18. The method of claim 17, wherein said predefined protocol complies with Session Initiation Protocol (SIP).

19. The method of claim 17, further comprising receiving a request for recording, the request identifying one of said forwarders usable for forwarding at least one packet of media from said identified media source, and instructing the recording device to initiate forwarding of said at least one media packet from said media source by said identified forwarder, using said predefined protocol.

20. The method of claim 17, further comprising receiving a request identifying one of said forwarders usable for forwarding at least one packet of media from said identified media source, and initiating forwarding of said at least one media packet from said media source by said identified forwarder, using said predefined protocol.

21. The method of claim 17, wherein said predefined protocol includes a registration request interaction.

22. The method of claim 21, wherein said registration request interaction is implemented using SIP INVITE and ACK transactions.

23. The method of claim 17, wherein said predefined protocol includes a media source update interaction.

24. The method of claim 23, wherein said media source update interaction is implemented as an SIP INFO transaction.

25. The method of claim 17, wherein said predefined protocol includes an unregistration command interaction.

26. The method of claim 25, wherein said unregistration command interaction is implemented as an SIP BYE transaction.

27. The method of claim 17, wherein said predefined protocol includes a Start Forwarding Command interaction.

28. The method of claim 27, wherein said Start Forwarding Command interaction is implemented using SIP INVITE and ACK transactions.

29. The method of claim 17, wherein said predefined protocol includes an Update Forwarding Command interaction.

30. The method of claim 29, wherein said Update Forwarding Command interaction is implemented using SIP INVITE and ACK transactions.

31. The method of claim 29, wherein said Update Forwarding Command interaction is implemented using SIP UPDATE transaction.

32. The method of claim 17, wherein said predefined protocol includes a Stop Forwarding Command interaction.

33. The method of claim 32, wherein said Stop Forwarding Command interaction is implemented as an SIP BYE transaction.

34. The method of claim 17, wherein said predefined protocol includes a Status Notification interaction.

35. The method of claim 34, wherein said Status Notification interaction is implemented as an SIP INFO transaction.

36. The method of claim 17, wherein said predefined protocol includes a re-registration interaction, based on pre-obtained information, said re-registration interaction being used for session recovery purposes.

37. The method of claim 36, wherein said re-registration interaction is implemented using an INVITE transaction.