Systems and methods for transaction and information management

• US 7,664,689 B1
• Filed: 04/30/2004
• Issued: 02/16/2010
• Est. Priority Date: 06/24/2003
• Status: Active Grant

• Current Assignee: Securus Technologies Incorporated (Securus Special Investments LLC)
• Original Assignee: Evercom Systems Incorporated (Securus Special Investments LLC)
• Inventors: Falcone, Richard, Rosenfield, Stuart, Johnson, Lee R., Viola, John J.
• Primary Examiner(s): Dixon; Thomas A
• Assistant Examiner(s): Fu; Hao
• Application Number:
  US10/836,976
• Time in Patent Office: 2,118 Days
• Field of Search: 705/35, 705/39, 379/88, 726/4
• US Class Current: 705/35
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: H04M 2203/105 Financial transactions and auctions, e.g. bidding auctioneering devices in packet switching networks H04L12/1804
• CPC Class Codes: H04M 2203/256 comprising a service specific user interface
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 2203/654 Pre, in or post-call message
• CPC Class Codes: H04M 2242/18 Automated outdialling systems
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

Claims

1. A system comprising:

an information management engine for conducting transactions associated with a resident of a correctional facility, the information management engine coupled to an inmate telephone for communication with the resident;

said transactions including at least requests initiated by said resident of said correctional facility directed to an indicated individual outside of said facility for deposit of funds to an account of said resident, wherein the information management engine coupled via a remote telephone or computer terminal for communication with the indicated individual without directly connecting the resident and the indicated individual to make the requests for deposit of funds, and wherein said information management engine further has functionality for collecting and analyzing biometric data to identify said resident in association with conducting said transactions;

an automated interactive voice response unit for conducting automated communication outside of said correctional facility to facilitate placing said requests;

a secure call application management system for providing call connections between said individual located outside of the correctional facility and the resident that can be accessed and monitored by investigators;

wherein if said outside individual wishes to make said deposit, the automated interactive voice response unit accepts an indication as to whether said individuals wish to make said deposit to said account;

an automated transaction processing system for performing commerce transactions receiving said deposit, using a technique selected from the group consisting of;

check by phone, credit card by phone, and electronic fund transfer; and

said automated transaction processing system crediting at least a portion of said deposit to said resident account; and

if said outside individual does not wish to deposit funds into said account, the automated interactive voice response unit provides instructions to said outside individuals for later depositing funds into said resident account.

2. The system of claim 1, wherein said transactions comprise voice exchanges between said resident and said information management engine.

3. The system of claim 1, wherein said communication comprises a voice exchange between said individual outside of said correctional facility.

4. The system of claim 1, wherein said automated communication outside of said correctional facility is invoked contemporaneously with said resident requesting said deposit.

5. The system of claim 1, wherein said automated communication outside of said correctional facility is invoked at some time after said resident requests said deposit.

6. The system of claim 1, wherein said biometric data comprises voice print data.

7. The system of claim 1, wherein said biometric data comprises finger print data.

8. The system of claim 1, wherein said biometric data comprises iris print data.

9. The system of claim 1, wherein said identifying said user comprises at least two levels of identification, wherein a first said level comprises use of a first type of said biometric data.

10. The system of claim 9, wherein a second said level comprises use of a second type of said biometric data.

11. The system of claim 9, wherein said second level comprises use of a user supplied identification string.

12. The system of claim 11, wherein said user supplied identification string comprises information selected from the group consisting of:

a personal identification number;

a social security number;

birth date;

mother'"'"'s maiden name;

a serial number;

an inmate number

a drivers license number; and

a government issued identifier.

13. A method comprising:

receiving by an automated transaction processing system an indication by a resident of a correctional facility that said resident wishes to request a deposit from a party outside said correctional facility into a transaction account maintained by said transaction processing system for said resident;

verifying identification data for said resident, wherein said verifying identification data for said resident comprises, at least in part, collecting and analyzing biometric data or other unique identifier to identify said resident;

obtaining from said resident a telephone number of the outside party;

placing an outbound call by said automated transaction processing system to said outside party without directly connecting the resident and the indicated individual to make the requests for deposit;

communicating, by an automated interactive voice response unit, said request to said outside party;

if said outside party wishes to make said deposit, accepting, by said automated interactive voice response unit, an indication as to whether said party wishes to make said deposit to said account;

receiving said deposit, using a technique selected from the group consisting of;

check by phone, credit card by phone, and electronic funds transfer;

crediting at least a portion of said deposit to said account; and

if said outside party does not wish to deposit funds into said account, providing instructions to said outside party for later depositing funds into said account.

14. The method of claim 13 further comprising:

recording said deposit as a transaction in said account.

15. The method of claim 13 further comprising:

reporting said received deposit to at least one third party.

16. The method of claim 15, wherein said third party is a correctional facility management system.

17. The method of claim 15, wherein said third party is at least one vendor associated with said correctional facility.

18. The method of claim 15, wherein said third party is an investigative entity.

19. The method of claim 13, wherein said crediting further comprises depositing said deposit in a bank account associated with said facility.

20. The method of claim 13 further comprising:

paying a portion of the received deposit to an entity practicing said method.

21. The method of claim 13 further comprising:

repeating said instructions.

22. The method of claim 13, wherein said placing an outbound call, communicating said request, accepting an indication as to whether said outside party wishes to make said deposit, and receiving said deposit are carried out by an interactive voice response unit.

23. The method of claim 13 further comprising:

screening said telephone number of said outside party obtained from said resident to determine if said resident is allowed to request deposits by said outside party.

24. The method of claim 23 further comprising:

prompting, in response to said resident not being allowed to request deposits by said outside party, said resident to provide a telephone number of another outside party from which to request a deposit.

25. The method of claim 13 further comprising:

flagging a request by said resident, in response to said resident not being allowed to request deposits by said outside party.

26. The method of claim 13 further comprising:

assigning a transaction number to said request.

27. The method of claim 13, wherein said verifying identification data for said resident comprises, at least in part, said resident entering an identification string comprising information selected from the group consisting of:

a personal identification number;

a social security number;

birth date;

mother'"'"'s maiden name;

a serial number;

an inmate number

a drivers license number; and

a government issued identifier.

28. The method of claim 13, wherein said biometric data comprises voice print

data.

29. The method of claim 13, wherein said biometric data comprises finger print data.

30. The method of claim 13, wherein said biometric data comprises iris print data.

31. The method of claim 13, wherein said verifying identification data for said resident comprises using at least two levels of identification, wherein a first level comprises using of a first type of said biometric data.

32. The method of claim 31, wherein a second level comprises using a second type of said biometric data.

33. The method of claim 32, wherein said second level comprises using a resident supplied identification string.

34. The method of claim 32, wherein said resident supplied identification string comprises information selected from the group consisting of:

a personal identification number;

a social security number;

birth date;

mother'"'"'s maiden name;

a serial number;

an inmate number

a drivers license number; and

a government issued identifier.

35. The method of claim 13 further comprising:

recording said resident speaking said resident'"'"'s name for provision to said outside party during said communicating.

36. A method for managing transactions within a correctional facility, said method comprising:

providing an information management engine integrating transaction functionality and telephone calling functionality for providing telephone calling services between a resident telephone of said correctional facility and a remote telephone outside of said correctional facility;

establishing an account associated with a resident of said correctional facility;

using said information management engine to conduct transactions associated with said resident of said correctional facility, said transactions including at least a request by said resident for a deposit into said account by a party outside of said correctional facility and telephone calling services;

using biometric user identification technology or other unique identifier to verify said resident;

accepting requests from said resident to said party outside of said facility for deposits into said accounts;

using an automated interactive voice response to initiate a telephone call to the remote telephone of said outside party and to interface with said outside party to acquire a deposit;

if said outside party wishes to make said deposit, accepting, by said automated interactive voice response unit, an indication as to whether said party wishes to make said deposit to said account;

receiving said deposit, using a technique selected from the group consisting of;

check by phone, credit card by phone, and electronic fund transfer; and

crediting at least a portion of said deposit to said account; and

if said outside party does not wish to deposit funds into said account, providing instructions to said outside party for later depositing funds into said account.

37. The method of claim 36, wherein said utilizing said telephone calling services to facilitate said deposits comprises:

placing calls to said individuals outside said correctional facility to request said deposit.

38. The method of claim 37, wherein said calls are placed contemporaneously with said resident requesting said deposit.

39. The method of claim 37, wherein said calls are placed after said resident requests said deposit.

40. The method of claim 36, wherein said utilizing said telephone calling services to facilitate said deposits comprises:

said information management engine interacting with said outside party to acquire said deposit.

41. The method of claim 36, wherein said using said information management engine to conduct transactions comprises:

using interactive voice response to interface with users of said information management engine.

42. The method of claim 41, wherein said interactive voice response includes voice command recognition.

43. The method of claim 36, wherein said biometric user identification technology is selected from the group consisting of:

voice print technology;

finger print technology;

iris print technology; and

retinal print technology.

44. A computer program product having a computer readable medium having computer program logic recorded thereon for use in managing information with respect to a correctional facility, said computer program product comprising:

code for providing information management integrating transaction functionality and telephone calling functionality;

code for establishing accounts associated with residents of said correctional facility;

code for using said information management engine to conduct transactions associated with said residents of said correctional facility, said transactions including at least requests for deposits to appropriate ones of said accounts, said requests directed to individuals outside of said correctional facility;

code for using biometric user identification technology or other unique identifier to verify said residents;

code for accepting requests from said residents to said individuals outside of said correctional facility for deposits into said accounts;

code for using an automated interactive voice response to initiate a telephone call to the remote telephone of said outside individuals and to interface with said outside individuals to acquire said deposits;

if said outside individuals wish to make said deposits, accepting, by said automated interactive voice response unit, an indication as to whether said individuals wish to make said deposits to said account;

receiving said deposits, using a technique selected from the group consisting of;

check by phone, credit card by phone, and electronic fund transfer; and

crediting at least a portion of said deposits to said accounts; and

if said outside individuals do not wish to deposit funds into said account, providing instructions to said outside individuals for later depositing funds into said accounts.

45. The computer program product of claim 44 further comprising interactive voice response functionality code for interfacing with users of said information management engine.

46. The computer program product of claim 45, wherein said interactive voice response functionality code includes voice command recognition code.

47. An secure information management system for conducting transactions associated with a resident of a correctional facility, comprising:

a plurality of access points adapted to securely communicate with user terminal equipment, a first set of the access points coupled directly to secure user terminals located within the correctional facility and a second set of the access points coupled indirectly to user terminals located outside the correctional facility;

a secure information management engine for collecting and storing information for managing personnel, residents, vendors and resources associated with the correctional facility;

an automated transaction processing system for performing commerce transactions, the commerce transactions comprising providing goods and services, determining credit worthiness, verifying account status, and managing payments and deposits;

a voice response unit coupled to the automated transaction processing system for performing commerce transactions, the voice response unit coupled to the user terminals located within the correctional facility and to the user terminals located outside the correctional facility, the voice response unit adapted to initiate calls to parties located outside the correctional facility and to prompt the parties located outside the correctional facility to deposit funds into accounts for use by inmates of the correctional facility, wherein the voice response unit interface with said outside parties to acquire the deposit without directly connecting said inmates and said outside parties;

a secure call application management system operating under control of the automated transaction processing system for performing secure commerce transactions to provide call connections between the parties located outside of the correctional facility and the inmates which can be accessed and monitored by investigators;

wherein if said outside parties wish to make said deposit, the voice response unit accepts an indication as to whether said parties wish to make said deposit to said account;

the automated transaction processing system for performing commerce transactions receives said deposits, using a technique selected from the group consisting of;

check by phone, credit card by phone, and electronic fund transfer; and

crediting at least a portion of said deposits to said accounts; and

if said outside individuals do not wish to deposit funds into said account, the voice response unit provides instructions to said outside individuals for later depositing funds into said accounts.

48. The information management system of claim 47, wherein the information management engine for collecting and storing information and the automated transaction processing system for performing commerce transactions are the same device.