Method and apparatus for ensuring accountability in the examination of a set of data elements by a user

• US 7,668,917 B2
• Filed: 11/05/2002
• Issued: 02/23/2010
• Est. Priority Date: 09/16/2002
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Powers, Craig R., Nicholls, Geoffrey Deane Owen, Gardner, Kenneth C., Netsch, Tana Christine, Beauchamp, Tim J.
• Primary Examiner(s): Chankong; Dohm
• Assistant Examiner(s): WIDHALM, ANGELA M
• Application Number:
  US10/289,155
• Publication Number:
  US 20080046505A1
• Time in Patent Office: 2,667 Days
• Field of Search: 707/2, 707/102, 707/117, 709201-203, 709/224
• US Class Current: 709/206
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 69/28 Timers or timing mechanisms used in protocols

Abstract

A method for substantially assuring the examination of a set of data elements by a first user with a messaging device, the set of data elements further comprising a metadata portion. The method further includes determining a set of data elements, each data element of the set of data elements further comprising a state. The method also includes creating a first set of rules for monitoring a change to the state, creating a second of rules for transforming the set of data elements from a first representation to a second representation, based in part on the metadata, and creating a third set of rules for optimizing the delivery of a notification to the first user, based in part on the first set of rules, the notification further comprising a link to the second representation. The method further includes sending the notification to the first user based in part on the third set of rules. And, if the first user does not redeem the second representation, the method includes sending the notification to a second user.

Claims

1. A computer-implemented method for providing viewing accountability of a first message, the method comprising:

monitoring, at a server configured to communicate with one or more user devices, a set of applications for the occurrence of at least one of predefined events;

generating, at the server, upon detecting said occurrence of said at least one of said predefined events, a first message that includes a clickable link, said clickable link representing a link to data;

determining, at the server, using a set of rules, an identity of a first user;

transmitting, at the server, said first message to a first user device that is associated with said first user, thereby causing said first message to be received by said first user device, said data being displayed on a display screen of said first user device if a clicking is performed on said clickable link via said first user device within a predefined time window, said clicking also causing a first reporting message to be received by the server, said first reporting message indicating that said data has been successfully viewed by said first user;

if the server determines, using at least a status associated with the first reporting message, that said clickable link is not clicked within said predefined time window via said first user device,

identifying, at the server, using said set of rules an identity of a second user,

receiving, at the server, a second reporting message that indicates that said data has not been successfully viewed by said first user, and

transmitting, at the server, a second message to a second user device associated with said second user, said second message including said clickable link;

wherein said clickable link comprises a URL; and

wherein said URL comprises a user identifier.

2. The method of claim 1, wherein said data is a report.

3. The method of claim 1, wherein said data is a data stream.

4. The method of claim 1, wherein said first message is sent to said first user device though an instant messaging network in an instant messaging protocol.

5. The method of claim 1, where said first user device is a SMS phone.

6. The method of claim 1, where said first user device is a personal computer.

7. The method of claim 1, where said first user device is a PDA.

8. The method of claim 1, where said first user device is a rich client.

9. The method of claim 1, where said first user device is an IM client.

10. A computer-implemented method for providing response accountability upon an occurrence of a given predefined event, the method comprising:

monitoring, at a server configured to communicate with one or more user devices, a set of applications for the occurrence of said given predefined event;

generating, at the server, upon detecting said occurrence of said given predefined event, a first instant messaging (IM) message that includes a clickable URL (Uniform Resource Locator), said clickable URL representing a link to another page that presents a first representation of data;

determining, at the server, using a set of rules, an identity of a first user, said first user representing a user that, according to said set of rules and obtained presence/status data, is capable of receiving and willing to receive said first IM message;

transmitting, at the server, said first IM message to a first user IM application that is associated with said first user, thereby causing said first IM message to be received by said first user IM application, said first representation of data being displayed on said another page on a display device associated with said first user responsive to clicking performed on said clickable URL in said first IM message within a predefined time window, wherein said clickable URL comprises a user identifier, and displaying said first representation of data in said another page causes a first reporting message to be received by the server, said first reporting message indicating that said data has been successfully viewed by said first user; and

if the server determines, using at least a status associated with the first reporting message, that said clickable URL is not clicked in said first IM message within said predefined time window via said display device associated with said first user,

identifying, at the server, using said set of rules an identity of a second user,

receiving, at the server, a second reporting message that indicates that said data has not been successfully viewed by said first user, and

transmitting, at the server, a second IM message to a second IM application associated with said second user, said second IM message including said clickable link.

11. The method of claim 10, wherein said first representation of data is a report.

12. The method of claim 10, wherein said first representation of data is a data stream.

13. The method of claim 10, where said display device represents a display device of a SMS phone.

14. The method of claim 10, where said display device represents a display device of a personal computer.

15. The method of claim 10, where said display device represents a display device of a PDA.