System and method for e-mail message action requests

• US 7,673,002 B1
• Filed: 02/24/2004
• Issued: 03/02/2010
• Est. Priority Date: 02/24/2004
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Sun Microsystems Incorporated (Oracle Corporation)
• Inventors: Damarla, S. S. Satyanarayana
• Primary Examiner(s): Nguyen; Dustin
• Application Number:
  US10/785,873
• Time in Patent Office: 2,198 Days
• Field of Search: 709/206, 707/200, 707/103, 705/10, 705/14, 705/12, 345/752
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system, method and computer accessible medium for e-mail message action requests is disclosed. E-mail clients and servers may associate action requests with outgoing or incoming e-mail messages. Action requests may inform e-mail recipients that the e-mail message requires a particular action. E-mail clients and servers may maintain and/or display counts of the number e-mail messages associated with various action requests. E-mail clients may also display these counts to the user. E-mail clients and servers may change a requested action after receiving an e-mail message associated with an action request. Additionally, e-mail clients may announce the arrival of e-mail messages with attached requested actions to the user and may provide various user notifications indicating the specific requested action.

Claims

1. A method, comprising:

receiving an e-mail message comprising an explicit action request, wherein the explicit action request is one of a plurality of predetermined explicit action requests, and each of the plurality of predetermined explicit action requests indicates an explicit action to be performed by a recipient of the e-mail message in response to the recipient'"'"'s receiving the e-mail message; and

in response to said receiving said e-mail message, incrementing one counter of a plurality of action request counters, wherein the one counter indicates the number of e-mail messages addressed to a particular recipient which;

comprise the explicit action request, and

for which the explicit action request has not yet been performed by the particular recipient; and

wherein each respective one of the plurality of action request counters indicates the number of e-mail messages addressed to a particular recipient which;

comprise a respective predetermined explicit action request of said plurality of predetermined explicit action requests, and

for which the respective predetermined explicit action request has not yet been performed by the particular recipient.

2. The method of claim 1, wherein the e-mail message comprises a header and wherein a field of the header indicates the explicit action request.

3. The method of claim 1, wherein the plurality of counters is one of multiple pluralities of counters, and wherein each plurality of counters corresponds to a different one of a plurality of recipient mailboxes.

4. The method of claim 1, wherein the explicit action request indicates a read request signifying to a user that the corresponding e-mail message should be read.

5. The method of claim 1, wherein the explicit action request indicates a response request signifying to a user that the corresponding e-mail message should be responded to.

6. The method of claim 1, wherein the explicit action request indicates a no-action request signifying to a user that no action should be taken regarding the corresponding e-mail message.

7. The method of claim 1, wherein said receiving and said incrementing is performed by an e-mail server.

8. The method of claim 1, further comprising:

after said incrementing said one counter in response to said receiving said e-mail message,

transmitting one or more counts from a respective one or more counters of the plurality of counters to an e-mail client; and

transmitting said e-mail message to said e-mail client.

9. The method of claim 8, wherein said e-mail client is a web browser based thin client.

10. The method of claim 8, further comprising said e-mail client displaying the one or more counts to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

11. The method of claim 1, wherein an e-mail client performs said receiving and said incrementing.

12. The method of claim 11, further comprising said e-mail client displaying one or more counts from a respective one or more counters of the plurality of counters to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

13. The method of claim 11, further comprising said e-mail client generating a user notification in response to receiving the e-mail message, wherein said user notification indicates to a user which predetermined explicit action request is comprised within the e-mail message.

14. The method of claim 13, wherein said generating comprises:

said e-mail client performing one or more of;

displaying an alert message associated with the e-mail message and including information about the explicit action request;

displaying an icon associated with the e-mail message and corresponding to the explicit action request;

or

playing an audio file associated with the e-mail message and corresponding to the explicit action request.

15. The method of claim 1, further comprising a sender associating the explicit action request with the e-mail message prior to said receiving.

16. The method of claim 1, further comprising:

an e-mail server receiving the e-mail message without the explicit action request; and

said e-mail server including the explicit action request with the e-mail message in response to receiving the e-mail message.

17. The method of claim 1, further comprising:

in response to receiving said e-mail message, applying e-mail processing rules to said e-mail message, wherein said e-mail processing rules indicate associating said e-mail message with a second predetermined explicit action request;

wherein said applying comprises changing said explicit action request to include said second predetermined explicit action request prior to incrementing said counter; and

wherein said counter corresponds to said second predetermined explicit action request.

18. The method of claim 1, further comprising:

searching a set of e-mail messages to locate a subset of one or more e-mail messages associated with a user-specified explicit action request indicating one of said plurality of predetermined explicit action requests; and

displaying the results of said searching to a user.

19. The method of claim 18, further comprising:

an e-mail client sending a search request indicating said user-specified explicit action request to an e-mail server;

said e-mail server performing said searching in response to receiving said search request; and

said e-mail server sending the results of said searching to said e-mail client.

20. The method of claim 1, further comprising:

sorting a plurality of e-mail messages by their explicit action requests according to a user-specified ordering of action requests; and

displaying the results of said sorting to a user.

21. The method of claim 20, further comprising:

an e-mail client sending a sort request indicating said user-specified ordering of action requests to an e-mail server;

said e-mail server performing said sorting in response to receiving said sort request; and

said e-mail server sending the results of said sorting to said e-mail client.

22. A computer-readable storage medium storing program instructions, wherein the program instructions are computer-executable to implement:

receiving an e-mail message comprising an explicit action request, wherein the explicit action request is one of a plurality of predetermined explicit action requests, and each of the plurality of predetermined explicit action requests indicates an explicit action to be performed by a recipient of the e-mail message in response to the recipient'"'"'s receiving the e-mail message; and

in response to said receiving said e-mail message, incrementing one counter of a plurality of action request counters, wherein the one counter indicates the number of e-mail messages addressed to a particular recipient which;

comprise the explicit action request, and

for which the explicit action request has not yet been performed by the particular recipient; and

wherein each respective one of the plurality of action request counters indicates the number of e-mail messages addressed to a particular recipient which;

comprise a respective predetermined explicit action request of said plurality of predetermined explicit action requests, and

for which the respective predetermined explicit action request has not yet been performed by the particular recipient.

23. The computer readable storage medium of claim 22, wherein the e-mail message comprises a header and wherein a field of the header indicates the explicit request.

24. The computer readable storage medium of claim 22, wherein the plurality of counters is one of multiple pluralities of counters, and wherein each plurality of counters corresponds to a different one of a plurality of recipient mailboxes.

25. The computer readable storage medium of claim 22, wherein the explicit action request indicates a read request signifying to a user that the corresponding e-mail message should be read.

26. The computer readable storage medium of claim 22, wherein the explicit action request indicates a response request signifying to a user that the corresponding e-mail message should be responded to.

27. The computer readable storage medium of claim 22, wherein the explicit action request indicates a no-action request signifying to a user that no action should be taken regarding the corresponding e-mail message.

28. The computer readable storage medium of claim 22, wherein said receiving and said incrementing is performed by an e-mail server.

29. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

transmitting one or more counts from a respective one or more counters of the plurality of counters to an e-mail client;

transmitting said e-mail message to said e-mail client; and

wherein said transmitting one or more counts and said transmitting said e-mail message occur after said incrementing said one counter in response to said receiving said e-mail message.

30. The computer readable storage medium of claim 29, wherein the e-mail client is a web browser based thin client.

31. The computer readable storage medium of claim 29, wherein the program instructions are further computer-executable to implement:

said e-mail client displaying the one or more counts to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

32. The computer readable storage medium of claim 22, wherein an e-mail client performs said receiving and said incrementing.

33. The computer readable storage medium of claim 32, wherein the program instructions are further computer-executable to implement:

said e-mail client displaying one or more counts from a respective one or more counters of the plurality of counters to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

34. The computer readable storage medium of claim 32, wherein the program instructions are further computer-executable to implement:

said e-mail client generating a user notification in response to receiving the e-mail message, wherein the user notification indicates to a user which predetermined explicit action request is comprised within the e-mail message.

35. The computer readable storage medium of claim 34, wherein said generating comprises:

the e-mail client performing one or more of;

displaying an alert message associated with the e-mail message and including information about the explicit action request;

displaying an icon associated with the e-mail message and corresponding to the explicit action request;

or

playing an audio file associated with the e-mail message and corresponding to the explicit action request.

36. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

a sender associating the explicit action request with the e-mail message prior to said receiving.

37. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

an e-mail server receiving the e-mail message without the explicit action request; and

said e-mail server including the explicit action request with the e-mail message in response to receiving the e-mail message.

38. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

in response to receiving said e-mail message, applying e-mail processing rules to said e-mail message, wherein said e-mail processing rules indicate associating said e-mail message with a second predetermined explicit action request;

wherein said applying comprises changing said explicit action request to include said second predetermined explicit action request prior to incrementing said counter; and

wherein said counter corresponds to said second predetermined explicit action request.

39. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

searching a set of e-mail messages to locate a subset of one or more e-mail messages associated with a user-specified explicit action request indicating one of said plurality of predetermined explicit action requests; and

displaying the results of said searching to a user.

40. The computer readable storage medium of claim 39, wherein the program instructions are further computer-executable to implement:

an e-mail client sending a search request indicating said user-specified explicit action request to an e-mail server;

said e-mail server performing said searching in response to receiving said search request; and

said e-mail server sending the results of said searching to said e-mail client.

41. The computer readable storage medium of claim 22, wherein the program instructions are further computer-executable to implement:

sorting a plurality of e-mail messages by their explicit action requests according to a user-specified ordering of action requests; and

displaying the results of said sorting to a user.

42. The computer readable storage medium of claim 41, wherein the program instructions are further computer-executable to implement:

an e-mail client sending a sort request indicating said user-specified ordering of action requests to an e-mail server;

said e-mail server performing said sorting in response to receiving said sort request; and

said e-mail server sending the results of said sorting to said e-mail client.

43. A device, comprising:

a processor; and

a memory coupled to said processor comprising program instructions configured to implement;

receiving an e-mail message comprising an explicit action request, wherein the explicit action request is one of a plurality of predetermined explicit action requests, and each of the plurality of predetermined explicit action requests indicates an explicit action to be performed by a recipient of the e-mail message in response to the recipient'"'"'s receiving the e-mail message; and

in response to said receiving said e-mail message, incrementing one counter of a plurality of action request counters, wherein the one counter indicates the number of e-mail messages addressed to a particular recipient which;

comprise the explicit action request, and

for which the explicit action request has not yet been performed by the particular recipient; and

wherein each respective one of the plurality of action request counters indicates the number of e-mail messages addressed to a particular recipient which;

comprise a respective predetermined explicit action request of said plurality of predetermined explicit action requests and

for which the respective predetermined explicit action request has not yet been performed by the particular recipient.

44. The device of claim 43, wherein the e-mail message comprises a header and wherein a field of the header indicates the explicit action request.

45. The device of claim 43, wherein the plurality of counters is one of multiple pluralities of counters, and wherein each plurality of counters corresponds to a different one of a plurality of recipient mailboxes.

46. The device of claim 43, wherein the explicit action request indicates a read request signifying to a user that the corresponding e-mail message should be read.

47. The device of claim 43, wherein the explicit action request indicates a response request signifying to a user that the corresponding e-mail message should be responded to.

48. The device of claim 43, wherein the explicit action request indicates a no-action request signifying to a user that no action should be taken regarding the corresponding e-mail message.

49. The device of claim 43, wherein said receiving and said incrementing is performed by an e-mail server.

50. The device of claim 43, wherein the program instructions are further configured to implement:

transmitting one or more counts from a respective one or more counters of the plurality of counters to an e-mail client;

transmitting said e-mail message to said e-mail client; and

wherein said transmitting one or more counts and said transmitting said e-mail message occur after said incrementing said one counter in response to said receiving said e-mail message.

51. The device of claim 50, wherein said e-mail client is a web browser based thin client.

52. The device of claim 50, wherein the program instructions are further configured to implement:

said e-mail client displaying the one or more counts to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

53. The device of claim 43, wherein an e-mail client performs said receiving and said incrementing.

54. The device of claim 53, wherein the program instructions are further configured to implement:

said e-mail client displaying one or more counts from a respective one or more counters of the plurality of counters to indicate to a user the number of e-mail messages received associated with a corresponding predetermined explicit action request.

55. The device of claim 53, wherein the program instructions are further configured to implement:

said e-mail client generating a user notification in response to receiving the e-mail message, wherein said user notification indicates to a user which predetermined explicit action request is comprised within the e-mail message.

56. The device of claim 55, wherein said generating comprises:

said e-mail client performing one or more of;

displaying an alert message associated with the e-mail message and including information about the explicit action request;

displaying an icon associated with the e-mail message and corresponding to the explicit action request;

or

playing an audio file associated with the e-mail message and corresponding to the explicit action request.

57. The device of claim 43, wherein the program instructions are further configured to implement:

a sender associating the explicit action request with the e-mail message prior to said receiving.

58. The device of claim 43, wherein the program instructions are further configured to implement:

an e-mail server receiving the e-mail message without the explicit action request; and

said e-mail server including the explicit action request with the e-mail message in response to receiving the e-mail message.

59. The device of claim 43, wherein the program instructions are further configured to implement:

in response to receiving said e-mail message, applying e-mail processing rules to said e-mail message, wherein said e-mail processing rules indicate associating said e-mail message with a second predetermined explicit action request;

wherein said applying comprises changing said explicit action request to include said second predetermined explicit action request prior to incrementing said counter; and

wherein said counter corresponds to said second predetermined explicit action request.

60. The device of claim 43, wherein the program instructions are further configured to implement:

searching a set of e-mail messages to locate a subset of one or more e-mail messages associated with a user-specified explicit action request indicating one of said plurality of predetermined explicit action requests; and

displaying the results of said searching to a user.

61. The device of claim 60, wherein the program instructions are further configured to implement:

an e-mail client sending a search request indicating said user-specified explicit action request to an e-mail server;

said e-mail server performing said searching in response to receiving said search request; and

said e-mail server sending the results of said searching to said e-mail client.

62. The device of claim 43, wherein the program instructions are further configured to implement:

sorting a plurality of e-mail messages by their explicit action requests according to a user-specified ordering of action requests; and

displaying the results of said sorting to a user.

63. The device of claim 62, wherein the program instructions are further configured to implement:

an e-mail client sending a sort request indicating said user-specified ordering of action requests to an e-mail server;

said e-mail server performing said sorting in response to receiving said sort request; and

said e-mail server sending the results of said sorting to said e-mail client.