Personalization of self-checkout security

• US 7,673,797 B2
• Filed: 12/13/2006
• Issued: 03/09/2010
• Est. Priority Date: 12/13/2006
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Edwards, Thomas V.
• Primary Examiner(s): Le; Thien M.
• Assistant Examiner(s): Marshall; Christle I
• Application Number:
  US11/638,025
• Publication Number:
  US 20080147511A1
• Time in Patent Office: 1,182 Days
• Field of Search: None
• US Class Current: 235/383
• CPC Class Codes: G06Q 20/206 comprising security or operator identification provisions, e.g. password entry
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

A method is provided for personalizing security conditions for each customer using a self-service checkout terminal to conduct a transaction on the terminal. A trust level is assigned to each customer based on a selection of factors, which may include personal information provided by the customer, factors independent of the customer, such as information specific to the particular merchant, and the customer'"'"'s history in using the checkout terminal or other facilities of the merchant. The manner in which the transaction progresses for the customer is determined as a function of the customer'"'"'s trust level. In one example, the weight tolerance applied to products weighed by the customer may be widened or narrowed in relation to the customer'"'"'s trust level.

Claims

1. A method for personalizing security conditions for a customer using a self-service checkout terminal to conduct a transaction on the terminal, comprising:

assigning a trust level to the customer;

maintaining the trust level value in a database accessible by the terminal;

obtaining the trust level value from the database for the customer when that customer commences the transaction at the terminal;

adjusting the manner in which the transaction occurs as a function of the customer'"'"'s trust level as the transaction commences and during the transaction if the customer'"'"'s trust level changes during the transaction;

continuously evaluating the customer'"'"'s exhibited reliability during the transaction; and

updating the customer'"'"'s trust level during the transaction using at least the evaluation of the customer'"'"'s exhibited reliability to determine the trust level.

2. The method for personalizing security conditions of claim 1 in which the terminal includes a product weight scale on which the customer weighs items being purchased during the transaction, and in which the terminal evaluates the weight of each item relative to a mean weight for that item, wherein:

the adjustment of the manner in which the transaction occurs includes assigning a weight tolerance band of acceptable weights about the mean weight as a function of the customer'"'"'s trust level.

3. The method for personalizing security conditions of claim 2, in which the terminal maintains a database of mean weights and standard deviations for items being purchased during the transaction, and the weight tolerance band includes a 1σ

band of one standard deviation about the mean, a 2σ

band of two standard deviations about the mean, and a 3σ

band of three standard deviations about the mean, wherein;

the 1σ

band is assigned to a customer with the worst trust level, and the 3σ

band is assigned to a customer with best trust level.

4. The method for personalizing security conditions of claim 1 in which the terminal determines whether an error has occurred in the customer'"'"'s use of the terminal during the transaction, wherein:

the adjustment of the manner in which the transaction occurs includes adjusting the number of errors by the customer that will be tolerated before the transaction is interrupted.

5. The method for personalizing security conditions of claim 4 in which the terminal includes a product weight scale on which the customer weighs items being purchased during the transaction, and the error is an error in the customer'"'"'s use of the product weight scale, wherein:

the adjustment of the manner in which the transaction occurs includes adjusting the number of weighing errors by the customer that will be tolerated before the transaction is interrupted.

6. The method for personalizing security conditions of claim 1 in which the terminal applies security measures to the transaction to determine whether the customer'"'"'s conduct during the transaction is indicative of an attempted theft or other violation of the security of the transaction, wherein:

the security measures are selected as a function of the customer'"'"'s trust level.

7. The method for personalizing security conditions of claim 1 further comprising:

obtaining information about the customer'"'"'s conduct during the transaction;

using that information to determine an increase or decrease in the customer'"'"'s trust level; and

storing an updated trust level value for the customer in the database.

8. The method for personalizing security conditions of claim 7 wherein the customer'"'"'s trust level is changed during the current transaction.

9. The method for personalizing security conditions of claim 7 wherein the customer'"'"'s trust level is changed after the completion of a predetermined number of transactions.

10. The method for personalizing security conditions of claim 1 further comprising:

evaluating collateral factors independent to the customer that relate to the security of transactions on the terminal; and

assigning a trust level to the customer based on these collateral factors.

11. The method for personalizing security conditions of claim 1 further comprising:

obtaining personal information from the customer that relate to the security of transactions on the terminal;

assigning a trust level to the customer based on this personal information.

12. The method for personalizing security conditions of claim 11 further comprising:

evaluating collateral factors independent to the customer that relate to the security of transactions on the terminal; and

assigning a trust level to the customer based on these collateral factors and on the personal information.

13. The method for personalizing security conditions of claim 1 wherein updating the customer'"'"'s trust level during the transaction using at least the evaluation of the customer'"'"'s exhibited reliability to determine the trust level includes increasing the customer'"'"'s trust level when the customer exhibits reliability at scanning and weighting products being purchased.

14. The method for personalizing security conditions of claim 1 wherein updating the customer'"'"'s trust level during the transaction using at least the evaluation of the customer'"'"'s exhibited reliability to determine the trust level includes decreasing the customer'"'"'s trust level when the customer exhibits repeatedly mis-scans or mis-weights products being purchased.