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Interactive method and system of testing an automated call telephonic communication system

  • US 7,680,250 B1
  • Filed: 11/24/2004
  • Issued: 03/16/2010
  • Est. Priority Date: 11/24/2004
  • Status: Expired due to Fees
First Claim
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1. A method for testing an automated call telecommunication system utilizing the Internet, the method comprising:

  • providing a testing system;

    launching one or more test calls by the testing system into an automated call telecommunication system during normal operation of that system to test at least one aspect of the performance of the automated call telecommunication system in response to the one or more test calls;

    generating test results in response to the test of the at least one aspect of the performance of the automated call telecommunication system;

    converting the test results by a charting application into at least one displayable graphical representation, including generating mouse-over content;

    securing a communication over the Internet between an Internet-enabled end user station and the testing system; and

    causing the graphical representations of the test results to be displayed in real time on the Internet enabled end user station.

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